Reviews 4.2
221 total
Annie Giller
1 reviews US
Company is amazing- especially Amy
Company is amazing- especially Amy! She exchanged over 50 emails with me to answer every question and go over designs! She is so patient, and made me awesome apparel.
Date of experience: March 26, 2020
Rick Thompson
1 reviews US
We requested to be able return the…
We requested to be able return the items and were informed that we couldn’t. Then a option of an extension was offered as a possible solution. This option was a nice attempt at satisfaction but still falls short. We thought this product could be used in our needs but it’s does not.
Date of experience: March 28, 2020
Jennifer Vincent
1 reviews US
Quality merchandise with fast delivery!
Quality merchandise with fast delivery!
Date of experience: March 31, 2020
Willie Cattlidge
1 reviews US
Perfect fit
Perfect fit. Perfect for early morning weather.
Date of experience: April 06, 2020
Kevin Marshall
1 reviews US
Excellent product and fast delevery
Excellent product and fast delevery
Date of experience: April 06, 2020
Shannon Gagnon
1 reviews US
Highly Recommend
A friend of mine bought one of your shirts at a race expo, and when I saw it I wanted one. It came in the mail and I love it! Fits great, love how the everything printed on it is reflective, and I love the design (there better be wine at the finish line). Will definitely shop the website again!
Date of experience: April 09, 2020
Tyler Kirk
1 reviews US
Gear for Blind Athletes
My wife and I chose RUSEEN because I am a blind athlete and she is my sighted guide through life and adventures. When running and hiking, I needed a symbol of my blindness so my fellow runners, hikers, first responders, and drivers know I am not fully sighted. The athletic long and short sleeve shirts with "Blind" printed in reflective material keep me, my wife, and all around us safe while enjoying the outdoors. I am very pleased with my purchase.
Date of experience: April 11, 2020
ED
1 reviews US
Love the shirt
Love the shirt. Don't like the fact that it came from CHINA!!!!!
Date of experience: April 13, 2020
Hank
1 reviews US
Great stuff
Great stuff. Their sizes run small, so just be aware of that. I usually wear large but from reading all the reviews I ordered up a size and so glad that I did because it fits perfectly. I wish they were a little bit longer in the body, however. But still great products and I will definitely buy from them again.
Date of experience: April 22, 2020
EJ
1 reviews US
Just what we were looking for!
Great fit. Very reflective. Perfect for early morning runs!
Date of experience: April 27, 2020
Jerry Jamieson
1 reviews GB
International delivery nightmare - and bad behaviour by Ruseen
Ordered two shirts, to be shipped to the UK. Paid significant postage and packaging charges. After three weeks, they still hadn’t arrived and so sent a query to their contact email. I was informed that it looked like it was still shipping, and that they couldn’t provide me with any more information. 2 weeks later (and after plenty of emails from me, none of which were responded to), it transpires that they are suck in customs as Ruseen didn’t pay the correct tax on them. I email Ruseen asking about this, why they haven’t paid the right sums, and whether they can cover this - all to no reply. Eventually I had to shell out from my own pocket to allow them to pass customs. But not happy. Terrible customer service, and just downright scummy for a company to a) screw up the import taxes, and b) not admit their mistake and pay for them when they are asked for - especially after charging for such high export fees in the first place.
Date of experience: October 23, 2020
https://www.gov.uk/goods-sent-from-abroad This is a link to your country's law. It's illegal for me to click gift--I have to declare that it's merchandise & its' value on the customs declaration when I ship every package out of the US. There is absolutely no option for my company to pay your country's taxes & duties, that's not how it works. I was unable to track the package on my end either, I saw it sit at Heathrow for weeks just like you did. I told you our post office doesn't help once it's overseas. And we did not inflate your shipping price at all--there were no packaging or handling charges, that's the USPS rate and that's cheaper than UPS or other shippers. I see I missed one email when I was out of town on a Saturday (when we were closed), you have my apologies for that. The one thing in my power to resolve and you leave a one-star review. We'd appreciate you amend your review. Perhaps you should contact your government about their policies instead. *Once again, RUSEEN is not responsible for the shipping price, time delay & taxes that your country requires of its' residents.*
customer
1 reviews US
Great product and service!!
Great product and service!!
Date of experience: December 21, 2022
William Young
1 reviews US
Amy was great to communicate with.
Amy was great to communicate with.
Date of experience: January 16, 2023
Traci Daniels
1 reviews US
The measurements were wrong
The measurements were wrong. I need to return. I called and no one responded to me or returned my phone call.
Date of experience: February 16, 2023
Hi Traci, I'm sorry, I didn't have a voice mail from you. My email is all over the website. The measurements of those arm bands are correct, I just checked it myself. (From the product description) *Measures 2” x 13” and stretches to 20” Wording can be customized if desired, email before purchasing. They are not eligible for returns or exchanges since they're custom made on demand.* I'll make an exception & allow a return on this order if you'd consider amending your review above a one-star even though we don't normally take them back. I hope that you'll respond, thank you.
Gregory Krause
1 reviews US
I needed to up size my shirts
I needed to up size my shirts, and everything was fast with no problems and shirts look great.
Date of experience: February 24, 2023
Marlene
1 reviews US
Quick and easy to order with no hassles!
Quick and easy to order with no hassles!
Date of experience: March 15, 2023
Potter
1 reviews US
Custom design
I wanted a custom design in reflective material for a themed midnight half marathon and Amy was so helpful. She walked me through the process and options and her first proof was spot on to what I was picturing. We got the shirts a few weeks later and I love the way they came out. We're looking forward to wearing them for the race.
Date of experience: April 05, 2023
Lyndsey
1 reviews US
Just what I needed
Exactly what I needed in a "guide runner" product. Fast shipping too!
Date of experience: April 24, 2023
Greta Noack
1 reviews US
Got here on time and it fits really…
Got here on time and it fits really well.
Date of experience: April 12, 2023
Victoria Wade
1 reviews US
Nice personal touch
Nice personal touch. Shirts fit perfectly.
Date of experience: April 27, 2023
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High Visibility/Reflective athletic clothing and safety apparel to keep you safe, seen, and stylish day or night. Guaranteed the brightest on the market.