Reviews 3.8
2,978 total
Kathy Bowles
1 reviews US
Great customer service
Had to make a return and they were great. No questions. Full return, very pleasant.
Date of experience: March 04, 2024
Hello Kathy, We're glad that you had such a smooth return process with us! We strive to make the entire shopping experience as easy as possible so we appreciate your feedback. If there's anything else we can help you find please let us know! Kind regards, Lindy REEDS Customer Care
Amy King
1 reviews US
Very satisfied customer
Love the very fast service and the product. I received my necklace the next day after ordering. I did shop around but have always been very pleased with the service, products and prices from Reeds. Would recommend Reeds to anyone.
Date of experience: March 04, 2024
Hello Amy, Thank you for the 5-star review! We love to hear stories like this. We're so glad to have you as a part of the REEDS family and can't wait to serve you again soon! Kind regards, Lindy REEDS Customer Care
ANN WIRTH
1 reviews US
Jewelry is beautiful and the selection…
Jewelry is beautiful and the selection is good.
Date of experience: March 04, 2024
Hello Ann, Thank you for the kind words! We appreciate you choosing REEDS for all of your jewelry needs. Kind regards, Lindy REEDS Customer Care
NOT Robin Gillenwater
1 reviews US
I liked a ring in the store
I liked a ring in the store, but thought the band was too wide and asked if they had thinner bands. The jeweler showed me the others in the case, but they were all similar. Went ahead and purchased it. The salesperson had issues navigating the POS system and kept having me redo the transaction. Then, she didn't know where to enter my contact information, so she wrote it on a napkin. Told the ring would be delivered to the store in 2-3 days. Went home, looked at the website, and found the same ring with a thinner band for half the price. Tried to call to change the order, but the automated system wouldn't get me to a customer service agent. Decided to just go with the original ring instead. Waited over a week and the store never called, so I called them. They said they didn't have any contact information for me on file. After that, I've been receiving emails asking about my buying experience, but it has some random persons name on the email instead of mine. Overall seems like a chaotic store with unknowledgeable staff or poor customer service. The ring was pricey but nice, however.
Date of experience: March 04, 2024
Hello Kasie, Thank you for informing us of this situation. We take customer satisfaction very seriously, and this is not the experience we want you to have. We will be reaching out to you via the email address provided in your order. We want to hear more about your experience and see if there is a way that we can make this right with you. We look forward to speaking with you. Kind regards, Lindy REEDS Customer Care
Tim G
1 reviews US
They sent me the wrong watch
They sent me the wrong watch! Returned it and was going to get the right one, as the store was close to where I live. The watch band needed links removed and I hear the lady pounding away in the back, so I declined to purchase the watch and got my money back. This business needs new management, as they sent me an automatic watch instead of a quartz. Basic jewelry that a new employee would have known. Practices like these, the business will not survive. Horrible experience.
Date of experience: March 12, 2024
Hello Tim, Thank you for informing us of this situation. We take customer satisfaction very seriously, and this is not the experience we want you to have. We will be reaching out to you via the email address provided in your order. We want to hear more about your experience and see if there is a way that we can make this right with you. We look forward to speaking with you. Kind regards, Lindy REEDS Customer Care
Billie Johnson
1 reviews US
I love the necklace
I love the necklace
Date of experience: February 22, 2024
Hello Billie, We're so glad to hear this! We're happy we could help you find such a beautiful piece. If there's anything else we can help you find, please do not hesitate to reach out! Kind regards, Lindy REEDS Customer Care
LIGHTENING PAUL
1 reviews US
Great quality and something that was a…
Great quality and something that was a very special gift.
Date of experience: March 04, 2024
Hello, We appreciate the 5-star review! It was an honor to be a part of one of your life's special moments. Thank you for choosing REEDS! Kind regards, Lindy REEDS Customer Care
shannon hall
1 reviews US
absolutely gorgeous ring for my…
absolutely gorgeous ring for my daughter on her birthday! she really loved it and it's wonderfully priced! thank you reeds!!!!
Date of experience: March 04, 2024
Hello Shannon, Thank you for sharing this with us! We are honored that you chose to shop with REEDS for your daughter's special gift. We're thrilled to be a part of your life's special moments. Kind regards, Lindy REEDS Customer Care
Edie Hunt
1 reviews US
The order process was very easy
The order process was very easy. The bracelet I originally ordered was too small. The return process was also very easy and I have received the new larger bracelet, which I love!
Date of experience: March 13, 2024
Hello Edie, Thank you for your feedback! We're glad that you had such an easy experience exchanging the bracelet for the perfect fit. If there's anything else we can assist you with please do not hesitate to reach out! Kind regards, Lindy REEDS Customer Care
DEANNA L EGGERS
1 reviews US
The ring is even more beautiful then in…
The ring is even more beautiful then in the picture. This was a 24th anniversary gift from my husband. My husband told me that Opal was 24, so he searched for something with Opal on the internet and came across your ring. The ring goes perfectly with my Levian chocolate diamond bracelet, necklace, and earrings. I love it.
Date of experience: March 05, 2024
Hello Deanna, Thank you for the review! We enjoy stories like this. We're delighted to hear how much you love your new special piece. Thank you for allowing us to be a part of your love story. We hope to serve you again soon! Kind regards, Lindy REEDS Customer Care
Melanie
1 reviews US
Perfect Gift
Ordered a special gift for my daughter wedding day. I love it and it is perfect!! Great quality. Shipping was quick
Date of experience: March 07, 2024
Hello Melanie, Thank you for taking the time to leave a review! We love reading reviews like this. It is such an honor for us to be a part of your daughter's special day. Thank you for including us in your life's precious moments. We look forward to serving you again soon! Kind regards, Lindy REEDS Customer Care
Haydn Hayes
1 reviews US
Hayden was the best!
Hayden was the best!
Date of experience: March 06, 2024
Hello, Thank you for your feedback! We're thrilled to hear you had such a wonderful experience with Haydn. We will make sure to send extra thanks for the outstanding service. We hope you continue choosing REEDS as your trusted jeweler! Kind regards, Lindy REEDS Customer Care
Paul R
1 reviews US
It was great that the TRN-50 was in…
It was great that the TRN-50 was in stock. Fast shipping and nice packing.
Date of experience: March 08, 2024
Hello Paul, We appreciate the fantastic review and are glad we could be of service. I hope you enjoy your new timepiece. If you have any further needs or questions, please don’t hesitate to reach out! Thank You, Morgan REEDS Customer Care
Cynthia Ayala
1 reviews US
Product arrived within a few days
Product arrived within a few days Packaging was wonderful Earrings are so pretty and sturdy Will be purchasing again Gracias!
Date of experience: February 12, 2024
Thank you for the fantastic review Cynthia! We loved being of service to you and hope we can assist you with your jewelry needs in the future. Thank You, Morgan REEDS Customer Care
Rubie Echevarria
1 reviews US
We love Rubie
We love Rubie, Angela and Luis. They are just amazing. Helpful, knowledgeable, excellent at their jobs!
Date of experience: March 08, 2024
Hi Rubie, We’re thrilled that you were satisfied with our customer service. Your feedback is appreciated, and we hope to be of help again soon! Thank You, Morgan REEDS Customer Care
Zach Amick
1 reviews US
I paid extra for overnight shipping and…
I paid extra for overnight shipping and it took almost a week to get.
Date of experience: March 05, 2024
Hi Zach, Thank you for your review. I’m sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. Please check your email as we will be reaching out to offer a solution. Warm regards, Matt REEDS Customer Experience
Alison Dura
1 reviews US
The jewelry was fine, the tangle was not.
The jewelry was fine - and arrived promptly. Unfortunately, the necklace was tangled, and I am unable to fix it myself. Will have to take it to a jeweler's to have it untangled.
Date of experience: March 17, 2024
Hello Alison, Thank you for providing us with this feedback. We are so sorry to hear that your item was not packaged with care. We take great pride in the presentation of our beautiful merchandise and this is not the experience that we want you to have. We will be reaching out to you via the email address provided in your order to see if there is any way we can make this up to you. We look forward to speaking with you. Kind regards, Lindy REEDS Customer Care
T.W.
1 reviews US
Great return process and quick refund
Great return process and quick refund. Thanks!
Date of experience: March 11, 2024
Hello, Thank you for the review! It was a pleasure to serve you. If there's anything else we can help you find please let us know. Kind regards, Lindy REEDS Customer Care
Nelly Rosario
1 reviews US
Great Jewelry
My experience with Reed’s Jewelry was wonderful.
Date of experience: March 18, 2024
Hello Nelly, Thank you for taking the time to share your feedback with us. It truly means a lot to know you had a wonderful experience. We hope to serve you again soon. Best Regards, Rhianna Reeds Customer Care
MaryEllen Bergman
1 reviews US
I ordered on line and went thru smoothly
I ordered on line and went thru smoothly
Date of experience: March 18, 2024
Hello MaryEllen, We are truly happy to hear of your smooth online experience. We hope to have the pleasure of serving you again soon. Best Regards, Rhianna Reeds Customer Care
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