Reviews 4.5
316 total
Diane Vasti
1 reviews US
Start to finish
Start to finish: an excellent experience!
Date of experience: July 16, 2017
Harriet Fram
1 reviews US
excellence
excellence Service prompt and honesty from salesperson in store Mattress is quality product
Date of experience: July 17, 2017
Michael Blaszak
1 reviews US
Nice people in the showroom
Nice people in the showroom, and we love the mattress and spring.
Date of experience: July 23, 2017
C Prendergast
1 reviews US
Very happy
Have purchased 2 beds; excellent help inside the store, pick up and delivery went well both times. Very good quality and knowledgeable staff. Beds at various price points.
Date of experience: July 23, 2017
Becky Yang
1 reviews US
Great mattresses!
Easy, affordable, and our mattress is the best I've slept on in a long time!
Date of experience: July 27, 2017
Bruce Harken
1 reviews US
Super service
Super service. Nice people to deal ith
Date of experience: July 27, 2017
Jim
1 reviews US
I would recommend this company to …
I would recommend this company to anyone, v Ry courteous and helpful.
Date of experience: July 27, 2017
Tawanda Lockhart
1 reviews US
Amazing Mattress!!!
Amazing Mattress!!!! Great Customer Service, and speedy delivery as promised😊
Date of experience: July 27, 2017
Kelly Moroney
1 reviews US
Environmentally friendly mattress
Environmentally friendly mattress. Very comfortable.
Date of experience: July 27, 2017
Jerry S.
1 reviews US
Needed a new mattress but didn't want …
Needed a new mattress but didn't want another one with memory foam-sleeping on a sheet of compressed rubber makes me sweat. Not many options. Found this place online, called and went in to try them out. Mattresses are made to order. We needed extra support so they put in more coils. We've had the bed for a few weeks and love it-sleeping cool and comfy on natural materials. Only took a few days from visiting the store to sleeping on the bed. GREAT VALUE and CUSTOMER SERVICE. Tim has been in the business a long time and knows his stuff. Their prices are better than that company that bought up all other mattress stores. We are customers for life.
Date of experience: July 29, 2017
Peter and Nikki C.
1 reviews US
Excellent organic mattresses from a Quality Sleep Shop!
This is an excellent place to buy an organic bed. We searched repeatedly for an organic bed store that we could visit and see and try-out the bed before we came across the Quality Sleep Shop. The owner, Tim, was there when we stopped in and he answered all our questions with detailed information. The My Green Mattresses were just what we were looking for with organic wool, organic cotton, natural rubber latex, and no harmful chemicals or flame-retardants found in conventional mattresses. We bought two organic mattresses, within a month of our initial visit, from another associate at the store who was equally helpful. The mattresses were priced competitively and delivered on time. We have been sleeping contentedly on the mattresses for one month now. The mattresses are well-made and extremely comfortable. I would recommend these mattresses and The Quality Sleep Shop to anyone. You will be highly satisfied with the customer service and the product!
Date of experience: July 30, 2017
Sandi Fisher
1 reviews US
Excellent advice and service
Excellent advice and service! Would recommend others buying their mattress here!
Date of experience: July 30, 2017
Earl Belleville
1 reviews US
Tim was great
Tim was great He thoroughly explained how the beds were made and helped us with making our decision The bed is really comfortable Great service!
Date of experience: August 04, 2017
DL
1 reviews US
Emily mattress
We are really enjoying our new queen size Emily mattress.
Date of experience: August 04, 2017
Anonymous
1 reviews US
Another great experience.
Another great experience. Enjoy working out the details with the sales staff on what I am looking for in the custom made beds which they build themselves. You don't get a prefab bed put together in some large factory located who knows where. Built right here in Illinois. My parents referred me and their bed in now over 20 yrs old and still in excellent condition.
Date of experience: August 11, 2017
L. Bray
1 reviews US
Emily Plush A++ mattress
I initially ordered their prototype mattress. It was a little too soft for me. I worked with Kathy; she was awesome. She was very helpful and understanding regarding my concern. We exchanged the prototype for the Emily Plush mattress. What a difference! I love the mattress; a great combination of firmness and comfort. I have not purchased a mattress in 12 years. I am glad I learned about the Quality Sleep Shop.
Date of experience: August 11, 2017
Thank you for your business! We will forward your kind words on to Kathy.
Phil Saran
1 reviews US
Great customer service!
Great customer service!
Date of experience: August 11, 2017
Ed Tymick
1 reviews US
Satisfied Repeat Customer
We have purchased several mattresses from Quality Sleep Shop and have always been pleased with service, pricing, and quality. Would definitely recommend them to anyone considering a new mattress purchase.
Date of experience: August 11, 2017
St. Francis Xavier
1 reviews US
Great customer service; high quality
Great customer service in helping me to select a mattress and arranging delivery. High quality mattress at an affordable price. Will gladly recommend Quality Sleep Shop to others.
Date of experience: August 12, 2017
Kathleen Kane-Willis
1 reviews US
Great mattresses awesome prices no …
Great mattresses awesome prices no sales pitch - made in Illinois green. Make the trip out it is so worth it!
Date of experience: August 15, 2017
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About
The owners, Tim Masters and his wife, Cindy, live with their five children less than a mile from the shop in La Grange Highlands, IL and are heavily invested in the community. Tim purchased the company from his mentor, Mr. Brixie, in 1995. Over the last 20+ years, Tim has grown and expanded the company to offer the latest innovations in mattresses, including memory foam, all natural latex and pocketed coil sleep systems. Our mattresses are handcrafted at our factory in La Grange Highlands, IL. Most of our knowledgeable salespeople are the same people who handcraft the mattresses. With their knowledge of the quality construction and durability of our products, they can easily guide you to choose the mattress that best fits your needs. Because we handcraft our mattresses on-site, there is no middle man, which means no high markups on our products. Our customers enjoy factory-direct prices. Compare our mattresses and customer service and you will see that our products are an outstanding value. We can build custom-sized mattresses by request for boats, RVs, antique beds and more. Contact us for more information on custom mattresses and sizes. Quality Sleep Shop offers a full warranty on all of our mattress choices. We do not pro-rate our warranty. See our warranty page for more information. We also offer a 100 Night Sleep Trial. We want you to be confident you are purchasing the highest-quality, handcrafted mattress.