Reviews 3.8
40 total
Michele Doucet
1 reviews CA
Perfect Puchase
From the online ordering process to receipt of the product, it was seamless. Product was well packaged and delivery was quick. I ordered the funnel cotton sweater. Beautiful colour. The sweater is well made and fits well. If you are hesitant about buying from Pura, don’t be. The quality of their product is excellent.
Date of experience: February 14, 2022
Patricia Ricci
1 reviews US
LOVE my Pura!!!
I just bought my fourth and fifth gorgeous sweaters from Pura. They are my absolute favorite! The cashmere is so soft and warm and the sweaters are so good looking! And the colors so wonderful. I can’t wait to see what’s on for next season!
Date of experience: February 17, 2022
Marcel
1 reviews US
Cotton sweater
Cotton sweater arrived and is as beautiful as the picture. Quality is outstanding and fit is perfect. Have now purchased a second one...
Date of experience: February 27, 2022
Bonnie Barros
1 reviews US
Beautiful sweater
Beautiful sweater. It's a single season sweater in Dallas...very heavy....but I love it.
Date of experience: April 14, 2022
Carolyn Maduza
1 reviews US
Top quality all around
Bought a boyfriend type cashmere sweater and was worried that it would be too "oversized." I like slim fitting close as I'm tall with a truly long and slim torso. I was really concerned when I took it out of the bag as it was huge, (size S). When I put it on, I was pleasantly surprised by the cut, it was super tailored and looked great on. The quality was top shelf, tailored and still slimming. I love the sweater and will be a recurring customer, absolutely!
Date of experience: April 28, 2022
Caroline Cholsen-Haveland
1 reviews GB
Buying from overseas websites
I ordered from the company. Once I had the information that it was being sent from the US and involved duty that was an extra third onto the price- I decided to return the goods and get my money back. This process took months. I wrote to the company several times asking when I was going to get my refund. In the end I got PayPal involved- and finally got my refund. Lesson learned- never buy from a non British based company. I was disappointed with the poor customer service from the company- although the carrier company were equally slow at responding and telling me what was happening. Overseas websites don’t always make it clear that they are not British based - even if the currency is shown in Sterling. I’m shopping much less online than I did because of these issues.
Date of experience: May 22, 2022
The review request was sent out before the package arrived and was kept and not returned. We hope that it will be updated to reflect better than a one star
Paula Capeto-Fischer
1 reviews US
I love the quality and the styles of…
I love the quality and the styles of the Pura Cashmere sweaters. I'm addicted!
Date of experience: June 26, 2022
Pat Brooks
1 reviews US
Stay away from this company
Stay away from this company. My sweater was mailed to a cvs store 10 miles away. I didn't like the sweater and they charged me over $14. for a restocking fee.
Date of experience: July 01, 2022
I am sorry to hear that Pat. We cannot control where UPS delivers a package. We reached out to them and were told that they could not leave the package at the location and decided to hold it for pick up. We do charge a restocking fee on a per order basis for refund returns which is standard for sweaters due to the extensive cleaning and repackaging necessary.
Ann
1 reviews CA
First time purchasing from Pura
First time purchasing from Pura. Love all the sweaters . I’ve been looking for a navy cotton sweater and it’s perfect! I will order again.
Date of experience: July 07, 2022
MH
1 reviews US
I've been a fan of this style clothing…
I've been a fan of this style clothing for some time and have purchased through another popular site. I have to say I like the Pura sweaters much better. The others are too oversized and not a good fit - at least not for my body (5'2 - 120 LBS.) These are loose as they should be but not overly and really good quality both the cotton & the cashmere. Definitely will be a customer for life!
Date of experience: September 01, 2022
Tracey
1 reviews US
A new love — the fisherman cotton sweater.
I ordered the fisherman cotton sweater in white. Love it! Perfect for Florida winters and chilly summer evenings in the north. Great quality and excellent customer service. Buy it — you won’t be disappointed!
Date of experience: October 07, 2022
Alvin J. Sarter
1 reviews US
How heartless can management at Pura…
How heartless can management at Pura Cashmere be??? Horrible customer service. My wife inadvertently ordered 3 of the same items within 30 minutes of each other because she has Alzheimer’s Disease and Pura Cashmere charge a restocking fee for the returns—shame on you! This is a horrid disease affecting millions of Americans. The company should show some compassion and not look to profit from someone’s misfortune. SHAME ON YOU!
Date of experience: December 23, 2022
We understand your frustration, however this is not the first time she has done this. In October of this year she made several purchases which we went out of our way to intercept and cancel and we ate the cost of those orders because someone reached out to us and told us the circumstances. A chargeback was opened on that order as well which cost us an additional fee which we absorbed without complaint. This is the second time this has happened for a total of 9 orders. This completely separate incident shipped. We have lost 100's of dollars in shipping and return shipping. To say we don't empathize with your situation is disingenuous at best. We are still eating the shipping to and from your home as we have multiple times in the past. We are just not waiving our restocking fee on 3 items this time. We truly do understand the situation and we are taking additional steps. We are creating a script that will flag any order from her and automatically cancel it. However, it will still cost us credit card processing fees, which we will have to eat because there is no other way for us to stop her. I am assuming other vendors are incurring similar costs and I wouldn't presume to know your pain but I suggest you please take steps on your end to prevent this from happening again for everyone's sake. Sincerely Pura Cashmere Management Team
Mlawson
1 reviews US
The customer support was rude
The customer support was rude! The item I received was damaged (the zipper stuck both zipping and unzipping). I contacted the company and requested the return shipping and handling be waived. I received an email 2 days later saying the item was inspected and not damaged. I replied I mailed the sweater only 2 days ago and assume I received an automated response and they couldn’t have received and inspected the sweater yet. They replied back, they inspected the sweater and found no damage; that the return has been processed. I contacted them once again saying the zipper was damaged and would appreciate they refund the return shipping and handling. I never got a response. Though the company claims to have a good reputation for quality products, it lacks fair and responsive customer service. Reading other comments about the company, it seems they have issues with returned items and issuing full refunds. In response to Pura’s last message, that zipper was broken. Your claim that it wasn’t after 2 days from mailing in back left no time for it to be received or inspected
Date of experience: July 13, 2023
We are sorry you feel that way. Our team inspected the sweater in question upon its arrival and we had no problem with the zipper. You are more than welcome to return an item and exchange it for a different sweater for free. We only charge a restocking fee on items that are refunded. This is because knits need to be processed more delicately than other items. We offer free return labels and free shipping to you AND free exchanges.
m stew
1 reviews CA
I absolutely love the three sweaters I…
I absolutely love the three sweaters I bought from Pura. I returned the first order as I got the sizing wrong and reordered in another size. It's been awhile so I'm not sure if I spoke to someone on the phone or if it was by email. I do remember that the service was very personable and the exchange was seamless.Will certainly buy again. I ordered from Canada and no cross border hiccups
Date of experience: October 08, 2022
Kathy
1 reviews US
Order confirmation
I placed a pre order and never received a receipt but I was billed. I wasnt sure if the company was legit. I received a response from customer service assuring me my product would ship on November 1st. I dont know why I didnt receive a receipt (I checked my spam folder) but I did receive confirmation that my order is in progress.
Date of experience: October 19, 2023
Christine
1 reviews US
Love love love
Love love, love it!!! fit, beautiful, great quality, style, and I’ve already ordered again
Date of experience: January 01, 2024
Leigh
1 reviews US
BANKRUPT . .??
BANKRUPT ? DONT trust this company. I paid for an expensive sweater, was notified it was shipped, and 3 days later they cancelled the shipment in progress because of a “ lack of stock” You will not find anyone to answer the phone
Date of experience: January 15, 2024
J Chambers
1 reviews US
This is a gorgeous sweater! *edited* It's pretty but terrible.
This is a gorgeous sweater and a gorgeous color (Loden). I love how long sleeves are and the boxy shape is exactly what I was looking for. It’s very soft and comfortable. Looks great with jeans or dressier pants. I gave four stars because I thought it was a little soon to have to start combing it for pills after three or four wears. *********Edited to add: this sweater has the most pilling ever. I bought a second before I realized that and really wish I hadn't… At the rate I'm combing pills off these things there won't anything left of them at the end of winter…. Reduced rating from 4 to 1 star.
Date of experience: January 23, 2024
Carlisle Knight
1 reviews US
The contrast crew was as beautiful as…
The contrast crew was as beautiful as it looked on the site. My wife loved it and the gift wrapping was nice. Will try some cotton this summer.
Date of experience: February 14, 2024
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About
Pura Cashmere was born from a desire to make luxury cashmere clothes that look and fit as good was they feel. Our cashmere clothing brand boasts impeccable craftsmanship at affordable prices. Our commitment to you is to produce heirloom quality luxury cashmere sweaters and knitwear using sustainable high quality fabrics with flattering cuts to give you the most flattering fit. We are one of only a few cashmere companies who track production from the goat, to the spinning factory to the manufacturer, to your doorstep.