Reviews 3.2
260 total
Gene Barnhart
1 reviews US
Friendly customer service
Your customer service reps are friendly and helpful - I have called them several times with ordering issues and they have solved my problem every time
Date of experience: April 17, 2023
M R
1 reviews US
Good quality with an equally good price
I love that they have boot options for around $60 if you check their sales, I really appreciate a company that doesn't raise prices just because other greedy corporations do it. Never had an issue with any of their products, although I'm poor so I've only ordered a few pairs so far over the years. They always fit perfect and shipping is faster than they've quoted me :)
Date of experience: April 17, 2023
Ester Quinones
1 reviews US
Shoes are super comfortable
Shoes are super comfortable! Thank you for the quick shipping!
Date of experience: May 17, 2023
Soulaima Messaoudi
1 reviews GB
Amazing service and shoes
Amazing service and shoes
Date of experience: May 16, 2023
Ashley Maness
1 reviews US
Gorgeous boots just wish the tongue was…
Gorgeous boots just wish the tongue was padded.
Date of experience: May 17, 2023
Felicia
1 reviews US
Shoes
The shoes came super fast! They were beautiful and fir perfectly.
Date of experience: May 17, 2023
Brianna Missall
1 reviews US
Boots are amazing!! Wouldn’t go back
Boots are amazing!!! Super thick so u can tell they won’t tear easy , they are easy to break in , delivered fast
Date of experience: May 17, 2023
Saucie
1 reviews US
Loyal shopper of the Pleasers
I am loyal shopper of the Pleasers brand, I love the shoes especially as I learn the difference between models.
Date of experience: May 17, 2023
Triniti
1 reviews US
Shoes came fast and packaging was…
Shoes came fast and packaging was great, loved the dust covers. Sizing was accurate & they fit nicely.
Date of experience: May 17, 2023
Karlene Azevedo
1 reviews US
I had a bad experience
I had a bad experience, I returned a shoe, they will accept a return and not wait for the label deadline to arrive for them to return it back to me they just threw away a $100 shoe.
Date of experience: May 17, 2023
Hi Karlene, We received your shoes in dirty and worn condition. We sent you a message about this issue and stated that we would not be able to accept them for return credit. We stated that we would hold the shoes for 7 days. After 10 days had passed we disposed of the shoes as we had not received any response from you. You then contacted us several days after this point, by then the shoes had already been disposed of. I apologize for the inconvenience, but we are not able to catalog and store all of our customers used/dirty shoe returns for an indefinite period of time.
Katelyn
1 reviews US
Only shoes I’ll buy!
Absolutely love these shoes!
Date of experience: May 17, 2023
Angela Sosa
1 reviews US
Broken heel
My bejeweled heel broke second time wearing.
Date of experience: May 18, 2023
hannie Williams
1 reviews US
Great customer service
Great customer service, and a lot of options to choose from.
Date of experience: May 18, 2023
Michelle Brown
1 reviews US
Fast shipping!
Fast shipping!! Great boots!!
Date of experience: May 17, 2023
Michelle
1 reviews US
Perfect for my narrow feet
I have narrow feet once labeled as B width. I have had to send many shoes back in the past because they were too big and I felt insecure walking in them. This pair is perfect for me. I feel very secure with dancing or walking. I especially like the soul which is a leather like fabric that keeps the foot from sliding forward. My sweaty feet will appreciate this unexpected bonus. I really love the shoes! I am a size nine, and this is a true fit for me.
Date of experience: June 17, 2023
Melinda
1 reviews US
Lovely!
I love these shoes! They fit nicely and look great.
Date of experience: June 17, 2023
Emilia
1 reviews FI
Customer service needs improvement
DELIVERY: I’ve ordered shoes twice directly from Pleaser USA and each time the shipping to Finland was different. The first time it took 4 weeks and the second time a little over 2 weeks. Tracking the order was smooth and easy with Route. My only wish would be that Pleaser USA offered a free shipping also to international customers for example when the order exceeds a certain amount. Otherwise the shipping is quite costly. QUALITY: I own a pair of Sky-1020 (ankle boots) and Flamingo-808 (ankle strap sandals) shoes. The other heel of the boots was crooked when I unboxed them. You can also see glue on the shoes. The sandals arrived in a perfect condition. I use socks around the platforms to protect the shoes from scratches etc. and so far there’s none. Hope to see how long they last with regular use. CUSTOMER SERVICE: I contacted the customer service about the crooked heel and unfortunately their reply was ”This automated notice is to inform you that we have reviewed your defect inquiry, and we have found that it is not eligible for a refund, credit or replacement. This means we have determined that the issue you experienced with your product were not caused by a manufacturing issue. We sincerely apologize for the inconvenience.” I am not satisfied with this but cannot really anything about it I guess. Also other times when I have contacted Pleaser USA customer service I have felt like they are bored with their job because the replies are short and lazy and they mostly ignore my questions. Once I attached a size chart I found on Google (not Pleaser USA website, but the picture had their logo on it) to the email asking if it’s a legit one, because it showed the actual insole lengths in cm or inches. Pleaser USA website only has size charts that show shoe sizes, for example US 9 or EU 39, but this was not the information I was looking for. I asked them if the size chart found on Google was correct and/or if they could provide me with one that had the insole lengths either in cm or inches. None of this was acknowledged or answered in thei response. In their email they simply told me to go to their website and check the size chart on a particular product. Well, I already had… So I had to order the shoes trusting the reviews from other people on how the fit usually is. Luckily it worked. But funny thing is that the boxes the shoes come in, tells not only the shoe size but also the insole length. So finally I got the information I wanted, but I do not understand why they cannot put this on their website as well. RANDOM PROS: Extra points for the loyalty program which lets you pretty easily gather some points for future orders! Also really like the fit and width of the shoes (especially sandals) without having to buy their wider width shoes.
Date of experience: November 08, 2023
Alexandra Frîncu
1 reviews US
No return after receiving worn shoes
Purchased two pair of shoes, one was in good condition and the other had a frayed strap. I tried them on anyway but sent them back because they were too small. I received an email saying that the shoes cannot be returned because they were “worn”. I never had that happen in my life. If this company won’t accept the shoes in that condition, then why are they sending them to other people?
Date of experience: January 11, 2024
Arman Jamil
1 reviews PK
Shoes are really very comfortable &…
Shoes are really very comfortable & economical. Company is doing great work & giving us best quality shoes.
Date of experience: March 25, 2023
Jeff
1 reviews CA
MONEY GRABBERS!!!
I purchased a pair of shoes from Pleaser, but they were much too small. I returned them so could get a larger size, but after their contradicting customer “service”, I realized I didn’t want do business with this company after all. I had to fork out $50+CAD to ship them back. I just received an email from them saying they are only refunding me $116.95CAD of the $166.28CAD total I paid this company for the initial order. They’ve got their shoes back and are still holding back the shipping & GST($49.33CAD) that I paid them!!!
Date of experience: March 07, 2024
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Official retailer for Pleaser USA. Check out the premium collection of shoes from the brands such as Pleaser, Demonia, Funtasma, and more at pleasershoes.com. Visit our online shop and buy today!