Reviews 3.7
46 total
Craig Bergman
1 reviews US
Great and quick customer service
Great and quick customer service. I am very impressed.
Date of experience: March 31, 2022
Randee Fontanazza
1 reviews US
Great Exercise Bike
The Exerpeutic 400XL Folding Recumbent Bike with Performance Monitor☆☆☆☆☆ The bike is great, and the customer service behind it is awesome. The bike is a perfect size, very comfortable. If you think a big oversized bike is better. No, it isn't. It has very easy to read displays. You can adjust the tension. I couldn't be happier. Oh, and the bigger is better bike, it's in the garage until we put it out with the garbage. The price is right. I highly recommend! 👍
Date of experience: April 03, 2022
Leslie A Wilderman-Hartos
1 reviews US
Very happy to have found this site to…
Very happy to have found this site to access the part needed for my stationary bike. Easy to work with.
Date of experience: April 11, 2022
Lizard
1 reviews US
Great experience
Great response customer service
Date of experience: April 11, 2022
Wayne Anderson
1 reviews CA
Broke rollers
The rollers on our rowing machine were wore out and Paradigm Health & Wellness was very easy to deal with. My only complaint is that the rower was bought in Canada (Costco) and their shipping company doesn't ship to Canada. Paradigm got back to me right away and said they would ship it at our cost of course. All good though. Got the rollers in less than a week and they look better built than the originals. Shout out to Marial H. She was amazing to deal with. I never give a perfect review but she would get a 5 out 5 if I could. Thanks guys.
Date of experience: April 12, 2022
Tron Howard
1 reviews US
After the initial computer shorted out…
After the initial computer shorted out due to too long of a mounting screw, we needed to purchase a new computer. The website had computers but they were the wrong connections. Support was able to ship me out the correct computer and now the treadmill is working perfectly. Only four star because the original short was due to a design flaw that should have been covered.
Date of experience: April 20, 2022
Shirish
1 reviews US
I am very happy with your product and I…
I am very happy with your product and I got problem to replace right pedal you send me and now my bike is not making any nose. Thanks for taking care my problem. Shirish
Date of experience: May 03, 2022
Sandy Edmunds
1 reviews US
Very responsive and quick to please.
Very responsive and quick to please.
Date of experience: May 04, 2022
Steven Mowad
1 reviews US
Use email
The phone did not work, but email got an instant response. The parts we needed were received in two days!
Date of experience: May 24, 2022
Samuel Corsi-House
1 reviews CA
Fast support
My bench came with a missing part put they quickly sent me a replacement at no extra charge.
Date of experience: May 24, 2022
Jonathan Skelding
1 reviews US
Rowing machine from Amazon, easy part replacment
I bought my rowing machine from Amazon, and as numerous reviews attest, it arrives as a very well packaged product. Instructions for assembly were straightforward and product went together easily. One part was damaged on arrival, but simply scanning bar code on the assembly instructions, a guided email with photos and a few days later the replacement part was delivered. An easy painless experience.
Date of experience: May 27, 2022
NordVPN Customer
1 reviews CA
A simple review of the Rowing Machine
1. Product setup instructions - these were about the best set of instructions I have ever had to work with - only exception was near the end, where not enough info was provided to ensure the seat was properly adjusted - although minor, it caused the tracking of rows to fail, ergo there was a lack of proper Quality Testing 2. The website for creating a Support Ticket failed to acknowledge the ticket was received - this lead to several wasted efforts on my part to get any service, to the point I complained and abandoned the search for help - I resigned myself to return the product 3. 2 days later, confirmation was received that the Support Ticket was processed 4. Following the instructions from the Support Ticket which included a video of common problems with setup, I discovered the exact issue and spent a considerable amount of time filling out the form to replace a part 5. The part did come approx. 3 days later 6. As result, the product was not returned 7. unexpectedly, there was a Heart Monitor that came attached to the outside of the Carton. The Heart Monitor is an excellent addition to the whole experience with a website that allows for watching videos of rivers and trails while rowing 8. Final statement, Paradigm would do well to source manufacturing anywhere but China. Had it been clear this was Made in China, the sale would never have been made. There are many other countries that can provide manufacturing under license. I would have paid more $$$ to avoid supporting the Chinese economy
Date of experience: May 27, 2022
Regina Clay
1 reviews US
successful alterations to exercise bike
In setting up a home gym we purchased a Paradigm Exerpeutic Magnetic Upright Exercise Bike with Heart Pulse Sensors. Love it! But we didn't realize that exercise bikes can come with seat handlebars and back support. Since we love the exercise bike we wanted to keep it and just add the seat handlebars. Luckily I had the opportunity to work with one of Paradigm's customer care folks who helped me work out the purchase of the parts needed. I was refused such parts by other sources so I was delighted. The parts fit well making the exercise bike more comfortable to use. (We were aware that such alterations negated the warranty on the bike.)
Date of experience: May 31, 2022
Julian
1 reviews US
I needed a few replacement parts for my…
I needed a few replacement parts for my stepper. Customer service at Paradigm Heath and Wellness were very helpful and professional. Parts arrived much faster than expected. Very pleased with the experience, great company to deal with . Thank you!
Date of experience: June 07, 2022
Paul
1 reviews US
Excellent customer service!
Excellent customer service! Very quick to respond and send the requested parts for a stationary bike.
Date of experience: June 15, 2022
WS
1 reviews US
Excellent customer service
Excellent customer service, fast shipping.
Date of experience: June 17, 2022
Jim
1 reviews CA
Problem with the Exerpuetic 440XL .....
My Exerpuetic 440XL treadmill was automatically set to the maximum speed when I increase the speed gradually, which is dangerous for older people. I contacted Paradigm, shown them a video of what happened and they determined I need to replace the electronic console, too bad my unit was out of warranty and need to purchase the parts. They shipped out quickly and it was easy to replace, and now the treadmill is working like it used to again.
Date of experience: June 18, 2022
Satisfied customer
1 reviews US
I contacted customer service because…
I contacted customer service because the display on the treadmill did not show the distance I was walking. They responded the same day with a YouTube video for a fix. The fix did not work and I contacted customer service again, including a picture of the set-up. They responded the next business day saying I needed a new sensor. The sensor arrived within 3-4 business days and resolved the issue.
Date of experience: June 29, 2022
Nigel Harris
1 reviews US
A part on our stationary part broke and…
A part on our stationary part broke and I submitted a claim. Fast and easy. Would recommend reaching out if you need help.
Date of experience: July 07, 2022
Ken Tidd
1 reviews US
weight bench
Item arrived with minor damage from shipping, damage did not effect operation. Replacement part shipped & arrived very quickly. Top notch Customer Support!
Date of experience: July 15, 2022
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About
Paradigm Health & Wellness is a leading supplier to the Fitness, Health, and Wellness industry. The company is headquartered in the United States in Southern California. Our commitment is to continuously bring to the market, new and innovative products that pro-actively address the needs and wants of today’s and tomorrow’s consumers. We have been trusted by world renowned brands in the health and fitness industry to develop unique products under their brand names. Our products in all brands have proven results as testified by our consumers. We also guarantee our products and stand ready to serve customers through customer support. Your holistic well-being is what we strive for everyday through our Paradigm H&W products.