Reviews 4.4
778 total
John Denham
1 reviews US
Easy to order online
Easy to order online. Quick response.
Date of experience: May 06, 2022
BPM Mike
1 reviews US
Great service pricing is a little higher than others
I have used ONEPOINT for a few years. I did shop other providers and these were not the lowest priced option but, Due to the service and these are Global products I chose One Point. Simply because replacement parts are easier to find. There are local providers close to me to purchase replacement hardware. My clientele is very hard on the facilities we provide. I am supplied with installation instructions for my contractor and the order ships quickly. I was a installer for several years and global has the best products IMO.
Date of experience: May 06, 2022
Karen W.
1 reviews US
The ordering process was great!
The ordering process for our new partitions was pretty streamlined. I sent drawings in February with a list of the partitions I thought was needed and got a returned to scale drawing of the layout and precise measurements. When the installer measured off the ordering form and confirmed the measurements on the order will fit we placed the order with Andrew Hyler (who was very helpful).
Date of experience: May 09, 2022
Joanna Kurdi
1 reviews US
Fast and professional customer service.
Fast and professional customer service.
Date of experience: June 02, 2022
Mohamed Ghannam
1 reviews US
Not happy at all with the customer…
Not happy at all with the customer services and after sale follow-up. The product is good however no quality control assurance on the the accessories shipped which is needed as part of the partitions. my order came missing U brackets and have some extra different brackets not needed. When I called to address my concerns I was told by a rep her name is Ms. Jhoana that they checked everything prior to shipping and if you need them you have to pay again, which doesn't make any since to pay for their poor QA.
Date of experience: June 04, 2022
Hi Mr. Ghannam, thanks for the feedback and we sincerely apologize for the customer service issue. We pride ourselves on service and we will fix this. First thing on Monday, management will be speaking with your rep and we will then be in touch directly with you to resolve any and all issues. Thanks again for the feedback.
RONALD EDWARDS
1 reviews US
I was impressed with the immediate…
I was impressed with the immediate feedback. The layout drawings and the quote came back quickly. I made several locations and each time I received the revisions the next day or two.
Date of experience: June 06, 2022
Tim Grant
1 reviews US
Customer service was awesome
Customer service was awesome
Date of experience: June 08, 2022
customertom Eaton
1 reviews US
I am a repeat customer and are…
I am a repeat customer and are extremely satisfied
Date of experience: June 13, 2022
customer
1 reviews US
Powder coated black partitions
I had an issue with the shipping company that was used for the delivery of partitions. I was told I had a guaranteed delivery of a certain date but not only did the delivery not come, the shipper never called to let me know, until that afternoon when I called wanting an update after sitting at the jobsite for hours. One point stepped up and was able to get a refund on a portion paid for shipping and forwarded that to me. Partitions were delivered the following week, installed and everything fit as needed and partitions look great
Date of experience: June 14, 2022
Hi Mike, we appreciate the feedback and apologize for the delivery issues and the troubles it caused for you. This is not typical for our deliveries. On the bright side, your delivery was guaranteed and our Sales Manager will be in touch to review the issue and to discuss money-back from that guarantee. Thanks for your business!
George Rothan
1 reviews US
Paying the price for a Pilaster that wasn't quoted.
I Requested a price on a solid plastic door to replace a door that wasn't in the opening anymore. I sent pictures and drew a sketch of the door. I received pricing for the door. When I placed the order for the door, I was told that One Point can not make the door as I requested. I was told that I needed to purchase a pilaster and the door. I was never told this when I sent the quote request in. Why did I have to pay extra for a pilaster, when a pilaster wasn't quoted? I have proof that I sent drawings and pictures when I asked for the quote request. I had to pay for a pilaster because someone at One Point failed to study the pictures and drawing in detail. I am an estimator as well. If I were to make that mistake, I would be forced to supply the pilaster at no extra charge.
Date of experience: July 07, 2022
Hi George, thanks for the feedback and our apologies for the issue. We will speak with your rep first thing tomorrow morning and then will be in touch with you. We will absolutely make sure the issue is resolved and that you are fully satisfied.
Jose F Funes
1 reviews US
Thank you for your help
Thank you for your help, I hope everything will be ok with the deliver
Date of experience: July 09, 2022
Esmeralda
1 reviews US
Andrew was a perfect help really…
Andrew was a perfect help really appreciate it
Date of experience: July 25, 2022
robert
1 reviews US
Very satisfied with the service I…
Very satisfied with the service I recieved.
Date of experience: August 01, 2022
K. Hoffman
1 reviews US
Great response time
Great response time - and we are expecting our partitions within 10 business days! Excellent company!
Date of experience: August 05, 2022
Mike Kubick
1 reviews US
Review
Great service
Date of experience: August 10, 2022
Christie
1 reviews US
Great customer service! Quick response!!
I ran across this company online. I love the fact these are Made in the USA!! Excellent communication. Prompt response and service. The partitions were designed and approved in one day. Thank you for helping us with this commercial project!!
Date of experience: September 06, 2022
Maggie Barnett LaHarpe VFW
1 reviews US
Brian was terrific
Brian was terrific. Patient & explained every thing to me. Took my many calls.
Date of experience: August 29, 2022
Gary S
1 reviews US
Awesome service
Awesome service, Fast and convenient
Date of experience: October 03, 2022
customer Cory Soule
1 reviews US
Great service 👏
Joanna was very helpful and gave us great customer service
Date of experience: October 11, 2022
Al - Kalamazoo, Michigan
1 reviews US
Online ordering process went extremely…
Online ordering process went extremely easy and then calling to make a slight change was super fast. Communication was very good so far. I hope the product will match their performance to date.
Date of experience: October 11, 2022
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One Point Partitions is the leading toilet partition provider. Made in the USA! Contact us at 800.756.6817 or use our bathroom stall pricing tool now.