Reviews 4.4
2,285 total
Vicky Canipe
1 reviews US
I changed my monthly billing to yearly…
I changed my monthly billing to yearly billing. It was very easy the rep handled it and sent me the invoice copy.
Date of experience: April 26, 2018
Thank you for taking your time to leave your review. Your feedback is very valuable to us.
Juan Espinoza
1 reviews US
THANK YOU for the great support.
THANK YOU for the great support.
Date of experience: April 26, 2018
Thank you for taking your time to leave your review. Your feedback is very valuable to us.
Esther Culpepper
1 reviews US
Agent was very thorough and called back…
Agent was very thorough and called back the next week to finish.
Date of experience: April 26, 2018
Esther, Thank you for your honest feedback! We are so glad to hear that our agent was able to resolve your issues.
Lawrence Smith
1 reviews CA
My problem was responded to quickly and…
My problem was responded to quickly and effectively and solved within a reasonable amount of time. Thank you
Date of experience: April 25, 2018
Thanks for the review! We are always here to assist with all your Neat questions if you ever need help with Neat in the future.
Lloyd Wiggins
1 reviews US
Nearly always have what I need
Nearly always have what I need
Date of experience: April 24, 2018
Thanks for the support! Let us know if you ever need any help with Neat in the future.
Lawrence Cannady
1 reviews US
For someone who has been using the old…
For someone who has been using the old version neat. I was very happy with the help agent gave me with changing over to the new version. Yes, I would recommend Neat.
Date of experience: April 23, 2018
Thanks for sharing how you get the most out of Neat! If you ever have any questions or tips, be sure to reach out to us.
C DeCarlucci
1 reviews US
The system works great
The system works great. Thanks for the update.
Date of experience: April 23, 2018
Thanks for the support! Let us know if you ever need any help with Neat in the future.
harold awerbuch
1 reviews US
Great job
Very professional, attentive. Solved my issue on first call, with chat.
Date of experience: April 23, 2018
Thanks for the support! Let us know if you ever need any help with Neat in the future.
N Patel
1 reviews US
DON'T THINK
I HAVE SAVED LOTS OF SPACE AND STUFF IS EASY TO FIND NOW SO EASEY
Date of experience: April 23, 2018
Thank you for the feedback. We are happy hear how useful Neat has been for you.
John Sanders
1 reviews US
Excellent tech support
Excellent tech support. Solved my problem and provided good advice.
Date of experience: April 23, 2018
Thanks for the review! We are always here to assist with all your Neat questions if you ever need help with Neat in the future.
Sam Abdul
1 reviews US
I have the best people to help me
I have the best people to help me. They are on top of it smart. Helpful and knowledgeable Thank you so much
Date of experience: April 23, 2018
We're glad to hear Neat works well for your needs. Customer service works hard to fix issues every day, so we appreciate your mentioning their efforts as well.
Becky Fox
1 reviews US
I am so grateful to have found Jansen
I am so grateful to have found Jansen, a company representative, when my data would not convert to the new program. This lady worked with me day and night and was extremely reassuring the entire process. A great asset to this company!
Date of experience: August 09, 2017
We're glad to hear Neat works well for your needs. Customer service works hard to fix issues every day so we appreciate your mentioning their efforts as well.
Fred C
1 reviews US
Great system I love it. I tell everyone about it!
The scanner needs better resolution on photos, small print receipts/ documents, and PDF's. The feeder does not do well with large documents ie income tax 1040 and all the attachments , home purchasing&refinancing ect. Need good drag and drop system like paper port and Thunderbird Also need to be able to have a system like paper port that will copy one years set file folders and reproduce them with the new year name of folder and empty and ready new year all in a copy and paste motion with drop down that allows you to make that choice.
Date of experience: July 19, 2015
Thank you for taking time to a leave review. Your feedback is very valuable to us. We are always here to assist with all your Neat questions if you ever need some help.
Renay Cunningham
1 reviews US
Great Service
I love Everything, the Service, the Program and I trust Them
Date of experience: July 11, 2015
Thanks for the support! Let us know if you ever need any help with Neat in the future.
Richard D Torrey
1 reviews US
A reocurring problem was solved swiftly by a knowledgeable Neat staffer.
I have had several software problems over the years I have had NEAT, and in each instance I have received excellent customer service and complete satisfaction about being back in operation without a lot of downtime.
Date of experience: July 10, 2015
We're glad to hear Neat works well for your needs. Customer service works hard to fix issues every day so we appreciate your mentioning their efforts as well.
Kriss F
1 reviews US
small handheld/desk scanner
Very easy to setup, great instruction ,easy to input info, and retrieve when needed. Customer service very friendly and helpful.
Date of experience: July 10, 2015
Thanks for trying Neat. We're happy to hear it is helping you stay organized!
Don M
1 reviews US
Staff Response was very quick!
I "Neated" the program reinstalled on my computer. I called and received the download right away. I was back up scanning "Neatly." My Neat was right back up and running with my old receipts in place. The portable scanner is so convenient, I use it all the time, because it's a lot easier than having to change to scan on my printer, lift the top, place the paper down, set the scanning features and hit the scan. With The Portable, I hit scan and let the document run through. Done!
Date of experience: July 10, 2015
We greatly appreciate your review. It's always nice to hear how our users are making the most out of Neat.
Robert K
1 reviews US
Cant find a better customer service
I purchased The Neat system and have used it for many years so long in fact I was removed from their data base. Laptop broke and bought a new laptop re loaded neat and no go .......Was able thru Neat Co. to restore the program and recover my files....... It was suggested to me another devise..But i have used Neat for a long time....Have since up graded scanners and Neat is on the Job in a big way.
Date of experience: July 09, 2015
We're glad to hear your problem was resolved and that Neat works well for you. Thanks for staying organized with Neat!
Darryl D
1 reviews US
Neat Product Support
I have been using Neat for about eight weeks and in that time, experienced two issues. On both occasions (and one occurred on a Sunday), I received an almost immediate response from the Support Department and a number of subsequent recommendations with the result that both issues were resolved. Working with the Neat folks has been one of the best support experiences I can recall.
Date of experience: July 09, 2015
We're glad to hear Neat works well for your needs. Customer service works hard to fix issues every day so we appreciate your mentioning their efforts as well.
Harvey S
1 reviews US
Great software for organizing your receipts
I have been using neat for over years and all of my receipts are digitally copied. If I want to return an item, I don't need to search through a stack of receipts. Just click on the vendor and print your receipt. I bought my son one for his iMac and it is so much faster than on my i7 processor.
Date of experience: July 01, 2015
Thanks for the feedback! It's always nice to hear from our customers and the value they are receiving from using Neat.
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About
Neat is a comprehensive expense management and cloud storage solution designed to streamline financial processes for businesses and personal users! It offers a range of features including expense tracking, receipt scanning, invoicing, and accounting integration. Neat allows users to easily track their expenses by capturing receipts through various channels such as mobile apps, email, or by uploading scanned images. This eliminates the hassle of manual data entry and ensures accurate record-keeping. With Neat, users can organize and categorize their receipts digitally. This makes it easy to retrieve specific receipts when needed, saving time and reducing the risk of losing important documentation. By centralizing financial data within the Neat platform, users gain access to real-time insights into their finances. This helps them make informed decisions and identify areas for cost savings or revenue growth.