Reviews 3.4
66 total
Norman Hicks
1 reviews US
Site was easy to navigate
Site was easy to navigate
Date of experience: July 06, 2021
Cory
1 reviews CA
Pillow is extremely comfortable and…cool
Pillow is extremely comfortable and lives up to the name. It stays cool throughout the night.
Date of experience: July 11, 2021
Carol Money
1 reviews US
VERY NICE PILLOW AND VERY COMFORTABLE.
VERY NICE PILLOW AND VERY COMFORTABLE.
Date of experience: August 13, 2021
Chris Wood
1 reviews CA
Great Service
Quickly resolved an error with my order, incredibly fast response to questions and my pillow was delivered the next day.
Date of experience: August 14, 2021
JB
1 reviews US
I was looking for a pillow that did not…flatten out on use although seeming to have loft.
I was looking for a pillow that did not flatten out with use although seeming to be quite fluffy. I found the slippery fill of some pillows annoying and useless for firmness.
Date of experience: August 15, 2021
Nina del Junco
1 reviews CA
Good service, wish there were more features catered to Canadian buyers
I found the depth and breadth of other reviews helpful, and the website was easy to navigate. I wish that maybe you had a feature where your pillows were ranked under different categories, like "Our most cooling pillows" or "Most popular", as that can sometimes help in decision-making. I also felt that as a customer located in Canada, it was annoying that prices weren't listed in my currency, despite the company having a branch in Canada, and it would have been nice to know when purchasing whether my product was going to be shipped from a location in the US or in Canada, as again I knew the company had a branch in Canada. I feel it is important these days to know where my items are coming from, and I feel better knowing something is coming from less far away, if not truly locally.
Date of experience: August 19, 2021
Sarah Andersen
1 reviews US
Apparently scammed
Update. I did finally get a response after posting this review and was fully refunded upon receipt of returned pillow. However it wasn’t cheap to return. My opinion of the pillow has not changed and their customer service could be much better. The pillow I received was not anything like pictured on the website. I emailed and was told to give it 3 days to decompress from being shipped. I did. After 3 days still not as described in terms of how high it should be. Told to provide pictures as pillow might be defective and then they would refund. I did as asked and now I’m being ghosted. No further communication as to my refund or returning the pillow. I guess they know their products aren’t as described. Please don’t do business with this company as they don’t adhere to anything on their website. Very frustrating!
Date of experience: September 16, 2021
Jennifer
1 reviews US
I am extremely disappointed in my…
I am extremely disappointed in my purchase. Ordered the Vitality pillow and it is by far, the worst pillow I have ever purchased. Absolutely no support and when I lay on it, it goes completely flat as if I were not even using a pillow. Made outreach to the company and was advised in email that I would receive reply within 24 hours, this was on 9/15/2021 and I haven’t heard anything from the company.
Date of experience: September 17, 2021
Mario Pilon
1 reviews CA
Great except when I add a pillow it…
Great except when I add a pillow it less cold
Date of experience: October 22, 2021
dale riddle
1 reviews US
This is the 2nd night to sleep on the…
This is the 2nd night to sleep on the pillow so far its very good hopefully its gets better and better
Date of experience: November 26, 2021
Kristina
1 reviews CA
Amazing amazing amazing
It shipped and arrived so quick, I was surprised when I found the box at my door step. Anyways- this is the second pillow I’ve bought from BluSleep and they’re amazing. I recommend them to anyone looking. I don’t think I’ve ever slept better in my entire life (not an exaggeration) and I could not sleep without this pillow. It is the best, if you’re hesitating- this is your sign to just do it and get the pillow!!!
Date of experience: December 03, 2021
Marty
1 reviews CA
Easy transaction
Easy transaction on your website. Shipping was fast.
Date of experience: December 04, 2021
Martin Jarbou
1 reviews US
Wow wow this is the 5th pillow I have…
Wow wow this is the 5th pillow I have purchased I love them and buy them for gifts
Date of experience: January 07, 2022
Chris Wilson-Quinn
1 reviews CA
Great pillow!
The IceGel pillow was easy to order and was shipped faster than expected. It was packaged very well. It is great how it is soft and firm at the same time! It is magically cool to the touch. It is very comfortable and I sleep much better with it. I am very happy with my purchase and I highly recommend this pillow.
Date of experience: January 09, 2022
Yannick L.
1 reviews CA
Super fast delivery
Super fast delivery. WoW.
Date of experience: February 04, 2022
HA
1 reviews US
This is the best cooling pillow ever…
This is the best cooling pillow ever and I have tried so many, none compare to this pillow This is my second blu sleep pillow
Date of experience: February 12, 2022
Keri
1 reviews US
The best pillow I’ve ever used
The best pillow I’ve ever used
Date of experience: April 07, 2022
Kym Varner
1 reviews US
Our blu sleep mattress is outstanding
Our blu sleep mattress is outstanding. We are pleased with our choice and haven’t slept this well ever. The pillows are great too. Our dogs love it too.
Date of experience: May 06, 2022
Tonia Watters
1 reviews CA
I love my pillows and pillow cases.
I love my pillows and pillow cases.
Date of experience: May 08, 2022
Allison
1 reviews US
Disappointing Mattress Cover
We ordered an "Arctic" mattress cover for our Blu Sleep brand King mattress. The first problem is that it's way too big for the mattress which makes it feel like you're sleeping on a plastic bag. The second issue is there is nothing arctic about it. It actually made the bed hotter than without it. I emailed cust svc for a return and received no response so I had to call. The rep on the phone was great and issued me an RA, however we still have to pay the freight back. Poor product and poor return policy. Don't waste your money.
Date of experience: June 15, 2022
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Most specialty sleep companies sell mattresses and pillows but few provide a definitive experience that enhances the lifestyle of the customer. Blu Sleep sources the finest, healthiest sleep product components from around the world that deliver a personalized pampering experience for our customers and result in a restorative and refreshing night’s sleep.