Reviews 3.2
154 total
Claire Hardwick
1 reviews GB
First time ordering from them
First time ordering from them, I did some reaserch first to see where the company were based as I'm In the uk, ordered a pair of boots, I was kept up to date with the tracking through the app called shop, arrived safe and sound in 2 weeks, no custom fees as I did my research for that aswell, great boots, will be ordering again, 😁
Date of experience: July 10, 2023
Hi Claire and thank you so much for leaving us this fab 5-star review. We look forward to seeing you again-In the meantime, Keep it metal 🤘 Caroline
Neil Matthews
1 reviews GB
Nothing received.
After 2 weeks I still have not received my order and have no idea when it will be coming, despite paying £7.90 for delivery. Will not be using Metalshop again. I have had no despatch or tracking info. I have emailed and this seems to have been ignored. The date is now 15/07/23 and still nothing.
Date of experience: June 30, 2023
Hi Neil, thank you for your review and I'm very sorry to learn that you haven't received your order yet. Once a order has been dispatched you will have received tracking information so you can follow the journey of your order as well as the delivery date. I'm wondering if it's been delivered now? Please do let me know or get in touch with us providing your order number. Kind regards, Caroline
Pat Brian
1 reviews GB
The worst possible experience for a buyer
Ordered an item worth £35 and received after a long wait and paying £7.99 for shipping which is insanely high for a website that says co.uk . The size was off so I had to return it and again pay £3.50 for returning it. finally, after a 2-week wait, I got £6 back as a refund. they deducted 80% of the amount for customs fees..and on top kept the item. How is this fair? So many expenses from my own pocket and they also have the item to resell again. this is the worst online shopping experience and I would suggest buyers shop elsewhere and never this horrible site again.
Date of experience: July 20, 2023
Hi Pat and I'm very sorry to learn you had a long wait to receive your item. As soon as a package is dispatched {within 24 hours} you will have received tracing information so you can follow it's journey and see the actual delivery date. I also apologise if there has been any confusion about our location but MetalShop does state that it all started in Třinec, Czech Republic and the MetalShop UK site was set up for our UK customers. Caroline https://www.metalshop.uk/s/about-metalshop/#historie We do kindly ask that customers read this before processing a refund which, we hope helps avoid any misunderstandings https://www.metalshop.uk/s/complaints-and-returns/ "Due to customs clearance, we will have to deduct this amount from the price of the returned goods." We’re so sorry that your experience did not match your expectations and will certainly use your feedback to see where we can make improvements. Kind regards, Caroline
Keith Mabbitt
1 reviews GB
Still haven't got my item !!
Still haven't got my item !!
Date of experience: July 23, 2023
Hi Keith and I'm sorry to see you haven't received your item yet. As soon as your order was dispatched you will have received tracking information so you can track every stage of it's journey and see the actual delivery date. Could I kindly ask that you contact us with your order number and we will happily check on this for you. Kind regards, Caroline.
Graham Hunter
1 reviews GB
Easy to order and great quality
Easy to order and great quality
Date of experience: July 22, 2023
Hi Graham and thank you so much for leaving us this 5 star review. Keep it metal 🤘 Caroline.
Tuende I
1 reviews GB
Excellent service
Excellent service, the only company where I found this item as it's no longer being produced. I was cautious, but no need the company is great, they provide tracking number. Very nice packaging with their logo all over. Rock on!
Date of experience: July 27, 2023
Hi, thank you for your custom and for taking the time to leave us this fabulous review, we're so glad you found what you were looking for....Keep it metal 🤘 Caroline
Simon, CEO of Thighs
1 reviews GB
After I had purchased my cart which…
After I had purchased my cart which came to a total of £266, tax included, I waited for my things to come. Just yesterday I received a letter explaining that I have to pay nearly £60 in tax because the things I ordered came from a warehouse in the Czech republic. I was not informed of this, or that I'd have to pay just for my things to be delivered to my house. I feel like the company, which is UK based as far as I can tell, should have to pay for their own stock to be imported after it's bought. Correct?
Date of experience: July 27, 2023
Hi Simon and we're very sorry to learn of this. It sounds as if it's a customs charge? https://www.metalshop.uk/s/terms-of-delivery/ {customs info} I do apologise if there has been any confusion about our location but MetalShop does state that it all started in Třinec, Czech Republic and the MetalShop UK site was set up for our UK customers. https://www.metalshop.uk/s/about-metalshop/#historie We're more than happy to double check on your order status, could you please contact customer services. Kind regards, Caroline.
Luna Somerville
1 reviews GB
I never received my item
I never received my item, I had confirmation of purchase but never had a delivery email and my item never turned up.
Date of experience: August 03, 2023
Hi Luna, we're really sorry to see that you haven't received your order yet. Could you please contact us with your order number so we can check on this for you. Alternatively, you will have received tracking information once your package was dispatched. I'm wondering if it's been delivered now? Did you not receive any tracking information? Please do contact our customer services so they can help you. Kind regards, Caroline.
Nikki
1 reviews GB
Good quality product
Fast service and the hoodie is excellent fits well and is good quality
Date of experience: July 27, 2023
Hi Nikki and thank you for taking the time to leave us this fabulous review, we're so glad you found the hoodie you were looking for....Keep it metal 🤘 Caroline
customer
1 reviews GB
I got exactly what I was looking for
I got exactly what I was looking for! Great quality products. Waited about a week and a half for delivery in the UK, which was fine because I ordered ahead of time before I needed them.
Date of experience: August 01, 2023
Hi, thank you for taking the time to leave us this GREAT review and we look forward to seeing you again in the future....Keep it metal 🤘 Caroline
Arpad K
1 reviews GB
Quality Boots and Trousers
Ordered a pair of boots and trousers and I am very happy with my purchase both fit me perfectly and look amazing. Shipping took about 2 weeks which is fair enough since they ship everything from Czech Republic but it was definitely worth the wait. I was expecting to pay customs as well (my order was about 160£ in total) but I guess I was lucky because it just got delivered normally which I'm very happy about. They have a lot of nice pieces on their website stuff that I didn't see anywhere else or even stuff that is not produced anymore so I will definitely buy from them again and I very much recommend Metalshop!
Date of experience: August 24, 2023
Hi and thank you so much for taking the time to leave us this FAB review. So happy to see you're happy with your purchases and we look forward to seeing you again in the future....Keep it metal 🤘 Caroline
Janine Bonner
1 reviews GB
First time purchase
Website easy to navigate. This purchase is a gift. Very impressed with contact throughout. Would definitely recommend.
Date of experience: August 13, 2023
Hi Janine, thank you so much for taking the time to leave us this FABULOUS review and we look forward to seeing you again in the future....Keep it metal 🤘 Caroline
Jay Bennett
1 reviews GB
Excellent
Great service from start to finish delivered quickly no problems at all 5 stars
Date of experience: August 20, 2023
Hi Jay, thank you so much for taking the time to leave us this GREAT 5 ⭐️review. We look forward to seeing you again in the future....Keep it metal 🤘 Caroline
customer
1 reviews GB
This was my first order with metal shop…
This was my first order with metal shop and it was easy to register and place my order. Quick delivery service. Thank you. I will be happy to use this company again and I would recommend it to my friends and family.
Date of experience: August 18, 2023
Hi, thank you for writing this fabulous review. We're thrilled to see your comments and we look forward to seeing you again. Keep it metal 🤘 Caroline
Customer
1 reviews GB
Good service
Good service
Date of experience: August 28, 2023
Hi, thank you for leaving us a 5 star review and we look forward to seeing you again. Keep it metal 🤘 Caroline
Alison Congalton
1 reviews GB
Great product and speedy delivery
Great product and speedy delivery
Date of experience: September 10, 2023
Hi Alison, thank you for taking the time to leave us this 5 star review and we look forward to seeing you again in the future....Keep it metal 🤘 Caroline
Emer Ní Chaollaí
1 reviews GB
Great experience
Managed to grab a killstar harness I’ve wanted for a while that’s been out of stock on their site ! Arrived quickly , good pricing , and got updates often on my order so I wasn’t worried . Would definitely buy from them again !
Date of experience: September 17, 2023
Thanks so much for taking the time to leave us a 5-star review – we really appreciate it. Really happy to hear we were able to help you with the Killstar harness and we look forward to seeing you again. Keep it metal 🤘 Caroline
Paul Makepeace
1 reviews GB
Some great unique clothes
Some great unique clothes, prompt delivery and excellent product, highly recommended
Date of experience: September 17, 2023
Hi Paul, thank you for sharing your review with us and the community. We look forward to seeing you again, in the meantime, keep it metal 🤘 Caroline
Olga Bo
1 reviews GB
Awesome💪🏻
Highly recommended! Boots are fantastic 🖤 Fast shipping
Date of experience: September 13, 2023
Hi Olga, Thank you for leaving us a 5 star review and for choosing us, we're thrilled to see you are happy with the boots you ordered. Keep it metal- Caroline.
Simon
1 reviews GB
Great seller, but yeah...
Easy buying process, great seller communication on the delivery process. No issues at all. Just, yeah, be aware - these guys operate in Czechia, serving UK customers via a UK website domain name (.uk), therefore (thanks to moronic Brexit voters) a heavy customs charge will be imposed in some situations (for me, it was an extra £50 on-top of the £230 product) to see the package to its final destination. Not the seller's problem whatsoever - they're not going to cover UK customs charges, nor should they, so ignore stupid reviewers blaming Metalshop for what is Brexit's fault.
Date of experience: October 11, 2023
Hi Simon, thank you for your 5 star review and for being a valued member of our community. We're deeply sorry about the customs charges, unfortunately as you appreciate this is out of our hands. We really wish we could wave a magic wand so our customers in the UK didn't have to pay this. However, it's worth mentioning that orders under £135 shouldn't have to pay customs duty. In the meantime, keep it metal- Caroline.
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We live for heavy music From the day we've learned how to walk, we are visiting metal gigs, concerts and festivals. For more than 15 years we are selling official band merchandise and since then we've pleased thousands and thousands of our customers.