Reviews 4.4
16 total
Lisset
1 reviews US
highly recommend
i was a bit skeptical about ordering because i saw the negative reviews on this website but i still decided to give it a try. my package arrived pretty quickly considering the whole pandemic that’s going on i only waited a week for it. this store is not a scam at all lol the products were great and i plan on buying from them again soon :)!!
Date of experience: May 18, 2020
Hi Lisset, Thank you so much for your support and kind words! Our team has been working diligently to ship out orders using proper safety precautions needed during these difficult times, especially when businesses in Florida have been severely impacted by COVID-19. We appreciate the recognition as we continue to ship orders as quick as we can. Thank you again for your support and allowing us to continue growing and creating colorful products! Regards, Matte Lashes Customer Service
Victoria
1 reviews US
One of my top 3 favorite lashes
The quality of the Venom lashes are amazing 🤩
Date of experience: June 29, 2020
Amber Hemsley
1 reviews GB
Great Customer Service
Customer service responses very fast and helpful.
Date of experience: June 30, 2020
Gabrielle Hinchey
1 reviews US
I LOVE
absolutely amazing products! the water activated up liners don’t smudge, and stay on ALL day. my go to eyeliners for everyday use!
Date of experience: July 01, 2020
Sunny H.
1 reviews US
Would recommend!
I was a bit skeptical about this brand given the negative reviews on here, but I went ahead and ordered their pastel eyeliners and I'm very happy with them! Their price was very reasonable, and they offer 7 colors in the set while most other companies only have 6. Had zero problems with purchasing/shipping. They are a great small business to supportp and I will be repurchasing once I run out.
Date of experience: July 01, 2020
_Makeupbender_
1 reviews US
YES YES YES! I RECOMMEND
I was a bit skeptical at first but fell in love once i started using the liners. Super easy to work with and non messy. They last all day, don’t smear and you can easily correct any error. These wet liners are AMAZING! <3 IG: _makeupbender_
Date of experience: July 01, 2020
Julie
1 reviews US
THE BEST!!
I love their pastel liners they have such a good formula and can be mixed to create amazing colors!! Not to mention they are at such an affordable price point. High quality with a good price is the best that can happen. Also amazing customer support!!
Date of experience: July 02, 2020
Perry B
1 reviews US
YASS NEW FAV LINERS
The Neon UV liners are PERFECTION! The formula is so creamy and the colors are incredibly pigmented. I recommend buying one of their precision liner brushes to help apply the liners. I will be purchasing from Matte Lashes again!
Date of experience: July 02, 2020
Emily Leung
1 reviews US
I loved using the pastel UV liners
I loved using the pastel UV liners. They we’re very easy to use and we’re pigmented. I would definitely recommend
Date of experience: July 02, 2020
LOURDES OROZCO
1 reviews US
You can see me from a mile away
These colors are so bright and beautiful. I do need a better eye primer to have the colors looking smoother. But I will buy from matte lashes again!!!!
Date of experience: July 28, 2020
Ashley S
1 reviews US
Neon Liners
I order the neon liners from matte lashes. They’re a reasonable price and I was so excited to use them. They have great pigment and are smudge prod and the product came a lot faster than I was expecting!
Date of experience: July 29, 2020
Tori
1 reviews US
Great customer service...can’t wait!
Was confused at first bc trustpilot was asking for reviews before my order shipped, but matte lashes has great and fast customer service... will update when my liners come in!
Date of experience: July 30, 2020
Hello Tori, Thank you for your feedback. We just took a look at your order and your order hasn’t shipped. Your order was placed on July 15th and we asked to allow 2-3 weeks for your order to ship because Pastel Liners are up for Pre-Order. Only two weeks have passed by and we are already starting to ship out Pastel Liners. We will get to your order soon, as promised. Also, we are not spamming you with emails. Unfortunately, the trust pilot system was automatically sending customers invites so they can leave reviews. We have already shut this off and we’re still not sure why trust pilot continues to send out these emails when have asked them numerous times not to spam our customers. Our email address is [email protected] and our Instagram DMs are always open so customers can inquire about their order instead of doing so publicly. We apologize for any inconvenience this may have caused and again, your order should ship out by next week as stated in our product description. Thank you, Matte Lashes Customer Service
Liv Wilson
1 reviews US
Amazing liners
I got the UV pastel neon liners and I love them! Very opaque but sometimes takes two coats to get the full effect. Smells a little strange but not overwhelming. Brush is absolutely perfect for these liners.
Date of experience: August 15, 2020
Hi Liv, Thank you so much for your feedback! Our liners do have a slight smell but that is because our liners cannot have any type of fragrance in them as they are used around the eye area and can cause irritation. Also, if our liners are mixed with too much water, you will achieve a sheer consistency which would then lead to having to layer more product on. This can be avoided by using less water. Let us know if this cleared up your concerns! Thank you, Matte Lashes Customer Support
sara bahajjaj
1 reviews AE
I didn’t use the products yet but I’m…
I didn’t use the products yet but I’m pretty sure they are Amazing. I follow their page and their website every single day and can’t wait for my order to Arrive.
Date of experience: October 03, 2020
Adam
1 reviews US
Horrendous Experience & They Delete Reviews!
My younger sister ordered several items for Black Friday from this store. Unfortunately, the palette arrived cracked and dry that it basically turned into crusty dust that fell all over the floor. After my sister made several attempts to arrange a refund/exchange, our requests were rejected by their support team. Overall, this was a very poor buying experience. Given the other negative reviews and comments I've been seeing across the webs, it's a surprise to me that this company is still in business. EDIT: I've been closely monitoring their TrustPilot listing and I'm starting to realize that every single negative review they receive magically disappear after a few days but all of the 4/5 star reviews are MAGICALLY still there! Extremely shady business practices.
Date of experience: December 10, 2020
Hello Adam, Thank you for your feedback. We’d like to inform you that whenever any customer has any issues with their order, we never refuse to schedule reshipments. You mentioned your sister purchased our Euphoria Palette during Black Friday which was about two weeks ago and the palette arrived damaged. You also mentioned that there were several attempts made to receive a refund/exchange and our team refused. However, we actually haven’t received any emails in regards to broken products for the past two months and when we do receive emails in regards to damaged products, we never refuse to refund/exchange the item(s). We’ve asked if you could please send us your order number and a photo of the damaged item and we still have not heard back from you. Our email address is [email protected]. We cannot locate your order, nor can we find a solution to this issue if you do not contact us. Also, we’d like to mention that we cannot, under any circumstances delete reviews, whether good or bad, on Trustpilot. You can check out Trustpilot’s policy on this for more information on how their platform works. Thank you, Matte Lashes Customer Service Edit: This reviewer refused to provide us with their order number or any proof that they did in fact receive any of our products. They responded to us with the following message: “ Not interested in providing your company with any of my sister's information.”.
Janet
1 reviews US
One of my favorite products
One of my favorite products! ❤️
Date of experience: February 06, 2023
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Our lashes are handmade and made from the highest quality materials. With their super soft feel and luxurious look, all lashes are made to last and can be worn over 20 times.