Reviews 4.2
128 total
James B.
1 reviews US
Authentic Gucci Wallet, Fast Shipping, Great Customer Service
Having never heard of Lux Lair before, I was hesitant to purchase a Gucci wallet, but I decided to go for it because it was the best deal I found online and when I spoke to one of their customer service reps, I felt reassured my transaction would go smoothly. My wallet arrived in only 3 days, and I'm happy to say it's authentic. I've owned many Gucci wallets in the past and this is one of my favorites. I'm very satisfied with my purchase, and I highly recommend them!
Date of experience: December 02, 2015
Thank you for your feedback. We are grateful you chose to shop with us and delighted to hear that you are pleased with the experience! It was a pleasure doing business with you.
Louis Lomber
1 reviews US
Luxlair.com
I was very happy with how quickly the item shipped. The item was received in perfect condition. I have no complaints and will use Luxlair.com in the future so I can surprise my wife.
Date of experience: December 07, 2015
Thank you for the feedback. We are delighted to hear you that you are happy with your experience with us and look forward to doing business in the future. Happy holidays to you and your wife!
Patricia
1 reviews US
Item as advertised. Free shipping. Very pleased.
Item came very fast and was exactly as pictured. No complaints. I love free shipping.
Date of experience: December 21, 2015
Thank you for your feedback. We're so glad to hear you are very pleased with your experience. It was a pleasure serving you! We appreciate your business.
Daniel Garza
1 reviews US
GUCCI
Excellent service!!
Date of experience: December 21, 2015
Thank you for your feedback. We are delighted to hear you're happy with our service. It was a pleasure serving you! We appreciate your business.
Carol Young
1 reviews US
I spoke with Victor and he was very …
I spoke with Victor and he was very nice and very helpful. I felt like I've known him forever. Nice guy! I haven't received my Gucci bag yet can't wait for it to arrive. Thank you
Date of experience: April 26, 2017
Thank you for your feedback. We're delighted to hear that you had a great customer service experience with us. It was a pleasure serving you. Enjoy your new Gucci bag!
Petros Christou
1 reviews US
Excellent customer service
Excellent customer service. I thought I had wrong order. Felt so bad of how I acted towards gentleman on phone. He was very polite, offered to give me extra 10% off order. Felt so bad and was so impressed with the service I ended up buying something double the price of original order. Would def order again.
Date of experience: December 15, 2017
Thank you for your feedback. We're delighted to hear that you received excellent customer service. We thank you for your business and hope your significant other enjoys her new Prada bag for years to come!
Natalia Almeida
1 reviews BR
Gucci 255697
Hi. I must begin by saying that I was very well attended by Victor, that the scholarship arrived on the correct term. It was personal, the store LuxLair was very correct with me, it is reliable, but I was very disappointed with the bag material. Nothing with the store. I think I would buy again, but I would ask for photos of the product before making the purchase. I am disappointed with the product. I made a purchase with them from this gucci boston bag, and my friend who brought it to me from the US (I live in Brazil) handed me the bag today. I confess that I am a little disappointed and I even doubt the authenticity of the bag. the material looks plastic, it is not leather. I wanted to know if I can return the bag here in Brazil, because I was really disappointed with it. it came with a piece of cloth inside the leather (I did not understand what). Anyway, I would like more information from you about the model of this bag and how i can return :(
Date of experience: December 18, 2017
The customer ordered a Gucci 'crystal coated' canvas bag. She was unfamiliar with Gucci's crystal canvas, which is essentially canvas material covered by a protective plastic layer. She mistakenly believed she was purchasing an all leather bag, so we understand her disappointment. However, our description clearly stated that the bag's material was crystal coated canvas. Regardless, when the customer received the bag and expressed her disappointment to us, we gladly offered to take it back for a full refund, as long as it was returned to us in its original condition. To put to rest any doubts regarding authenticity, we also offered to cover the cost of having the bag professionally authenticated. However, the customer declined.
Ms Wright
1 reviews US
Ms Wright
I was very pleased with my handbag and customer service.
Date of experience: March 15, 2018
We're so glad to hear that you are very pleased with your new Gucci bag. Thank you for your business and feedback. It's been a pleasure serving you!
Liborio Andrade
1 reviews US
Dolce & Gabanna hat
Vyctor, you rock man! Thanks for the fast shipping and communication; haven’t have a better experience shopping online.
Date of experience: April 04, 2019
We're so glad to hear this, Liborio! We appreciate your business greatly and hope you shop with us again soon. Enjoy your new Dolce & Gabbana hat!
Jay Reimers
1 reviews US
Very satisfied
Genuine product, true to description, fast shipping. Very satisfied.
Date of experience: February 26, 2020
We're glad to hear you are very satisfied with your new Dolce & Gabbana belt. It's been a pleasure serving you, and we hope that you shop with LUX LAIR again in the future!
Jesus Raygoza
1 reviews US
Fast delivery
Fast delivery. Great product. My wife loved it.
Date of experience: May 13, 2020
We're so glad to hear your wife loved her new Michael Kors wristlet. Thank you for your business and feedback. It was a pleasure serving you and we hope you shop with us again soon.
ili
1 reviews US
Customer service is incredible
Customer service is incredible. I am very pleased with the product and will definitely be back.
Date of experience: May 16, 2020
We aim to please and are so happy we did. Thank you for your feedback and business. It was a pleasure serving you and we hope you shop with us again soon. Enjoy your new Bally Alpistar sneakers!
Ayrin Capka
1 reviews US
Fast shipping I love it 😻 I just…
Fast shipping I love it 😻 I just wonder because there is no box for the item but everything is great 👍
Date of experience: May 18, 2020
We're delighted to hear you love your new Gucci bag! We don't have boxes for this particular model; apologies if you were expecting one. However, it did include its original tags, dust bag and authenticity cards (controllato and care cards). We appreciate your business greatly and hope you shop with us again soon.
Tamica Wiley
1 reviews US
I brought a Michael Kors Cobalt Blue…
I brought a Michael Kors Cobalt Blue crossbody bag i am very pleased with my purchase will order from them again
Date of experience: May 18, 2020
We're glad to hear you're pleased with your new Michael Kors bag! Thank you for your feedback and business. We appreciate it greatly and hope you shop with us again soon.
Kate Langley
1 reviews US
Beautiful bag…
I’ve not received the handbag I ordered. I’ve had no tracking number to update the status. It was my error that the handbag when in fact it did. I love it. Kate Langley
Date of experience: June 02, 2020
No worries. Mistakes happen. We're glad you received your Michael Kors bag and love it! It was a pleasure doing business with you and hope you shop with LUX LAIR again soon.
Lori Lujan
1 reviews US
Wow! Better than expected!
I was shopping for the perfect purse. I came across thie Lux Lair website and found exactly what I was looking for. A beautiful brand new bag at a better than market price! Thank you! It's beautiful!
Date of experience: June 08, 2020
You're most welcome! We're so glad you gave us a try and to hear your experience was great. Thank you for your feedback and business. It was a pleasure serving you and we hope you shop with LUX LAIR again soon. Enjoy your new Michael Kors bag!
EA
1 reviews US
Service was quick and efficient!
Service was quick and efficient!
Date of experience: June 08, 2020
We're happy to hear this. Thank you for your feedback and business. It was a pleasure serving you. Enjoy your new Michael Kors bag!
Lynne Sherman
1 reviews US
Great Shopping Experience
Wonderful, easy shopping experience. Viktor delivered great customer service. Went above and beyond. Bag was beautifully packaged and authentic MCM. Would definitely buy from them again.
Date of experience: June 11, 2020
We're delighted to hear you had a great experience with us. We appreciate your business and feedback greatly and hope you shop with LUX LAIR again soon. Enjoy your new MCM bag!
Darrius Burnett
1 reviews US
MCM bomber was authentic.
MCM bomber was authentic.
Date of experience: June 20, 2020
Thank you so much for your feedback and business. We appreciate it greatly. Enjoy your new MCM bomber!
Lanicha Calvin
1 reviews US
We Love our Shoes and the service was…
We Love our Shoes and the service was Excellent
Date of experience: June 30, 2020
We're delighted to hear you love your new Bally Animal shoes! It was a pleasure serving you. Thank you for your feedback and business. We hope you shop with us again soon.
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About
Purveyors of 100% authentic luxury goods, including designer handbags, clothing, shoes and accessories, from some of the world's most coveted brands, LUX LAIR is inspired by the savvy fashion-conscious shopper who seeks value without compromising style. LUX LAIR is a designer luxury goods outlet, with over 17 years of experience, featuring wares for both men and women, at a fraction of their original retail price.