Reviews 2.3
566 total
Lauren Abday
1 reviews CA
Cheap sh!t
Edit to add that since posting this review the company has twice tried to have my review removed and claim it’s not based on an actual transaction. Cheap sh!t. Arrived with three different sizes, one of the pairs had the side not properly sewn together so it couldn’t even sit on the body. The other two pairs were sewn unevenly so one side was bigger than the other. Dollar store has better quality and styles.
Date of experience: October 23, 2023
Phoenix
1 reviews CA
The subscription service that charges but never delivers..
I subscribed to Knotty Knickers' monthly subscription service several months ago.. and while they have consistently charged my credit card, they have not sent me my subscription even once. I've received nothing. I tried reaching out to customer service a few times, and it went nowhere.. but Knotty continues to charge my card. I just attempted to log back into the website to cancel my subscription, only to find that my account no longer exists. Apparently they deleted my account, and haven't sent any of my monthly subscriptions since the beginning of subscribing, but continue to charge my card. I just want the product.. but customer service isn't helpful when you get the same answer every time, "we'll look into it".. only for your account to be deleted so you can't log in, while they still continue to charge your card. Meanwhile, Splendies, which I subscribed to at the exact same time as Knotty, has sent my monthly subscription without fail, every month like clockwork. I was going to order so many more items from Knotty, but when my subscription never came, I held off. Now I'm glad I did. I can't believe this company. I wanted to like them because of their inclusive ad campaigns, but I can't trust a company that steals my money, won't send any product, and won't even give me a way of cancelling the payments for products they never delivered. I'm really disappointed. Edit: they've tried having my review removed, but still won't give me my money back. It seems they really know how to play the system. It's been five months, and they're still charging my card. This is not a fake review.. I'm a real person, and I've been battling this company to get my money back for months now.
Date of experience: November 02, 2023
Jackie Robinson
1 reviews US
Don't buy from knotty knickers
I ordered 2 sets of their mystery boxers and never received a confirmation to verify my order. I payed through PayPal and my address was different from the address I was having it sent to. I never received my purchase and was informed it was sent to the wrong /address. I immediately contacted knotty knickers to have my items sent to the correct address and told those morons I never received a confirmation to verify the order. Well they told me that they are not responsible for sending to a wrong address and offered me a crappy 20%coupon for my next purchase. This is by far the worst customer service. Do not purchase anything from this lame company. They don't care about their customers and their crappy policies are not what a honest company who wants repeat customers does. Buyer beware. Update 11/14/23 Knotty knickers has agreed to resend my items. I am now waiting for my order to arrive.
Date of experience: October 09, 2023
Lexi Rachel Ellen
1 reviews CA
Decent Quality, Low Price, Fast Shipping, Great Customer Service!
I have been purchasing from Knotty for about 2 years now. The quality has been hit or miss at times, but for the most part I’m happy with the majority of my purchases. I feel like recently Knotty has drastically improved the quality of their panties and are now offering a large variety of styles AND sizes! I recently decided to sign up for the 3 monthly pair subscription and so far so good. I’m very happy with the pairs I received this month and I’m looking forward to my December subscription shipment.
Date of experience: November 10, 2023
Meagan Pelletier
1 reviews CA
Worst online purchase experience ever
Ordered for the 1st time and it took them nearly 2 weeks to ship and I had to call them out first. Wrote them an email that they didn't respond to. Called them out on that. Got blocked from their FB page. They email saying they've shipped and tracking sits there for a week doing nothing. Email them again and it's "lost." The latest is that they will reship in 3 days. I should definitely never shop here again
Date of experience: November 21, 2023
meg sears
1 reviews CA
Tracking doesn't update, emails left unanswered... beware!
I recieved an order confirmation on Dec 11th, and recieved a shipping notice and tracking number on the 13th (within their 3 buisness day timeframe) -- since then, the tracking hasn't updated; I've even used a 3rd party tracking website and it just states that just the label has been created. I reached out to the company on "business day 7" of their 4-8 business day shipping, and recieved what felt like a canned response saying that it will ship soon on Dec 26th. Since then, they've been silent, I have emailed them multiple times through the same email chain and no reply. I have now emailed them directly again asking for a refund since they don't seem capable of shipping my order (or running a business). If I don't hear from them, I'll have to contact my credit card company and get a charge back done.
Date of experience: December 26, 2023
Taz
1 reviews GB
They take money unauthorised and don’t refund
I would give 0 stars if I could. I cancelled my subscription over a year ago as the sizing was crazy. How all the pairs can arrive with completely different sizes is in one packet is beyond me with pictures to show the massive differences they said, maybe you need a bigger size. Then this month they randomly started my subscription again, took the money and when I contacted them they said. Oops it’s cancelled again but we do NOT issue refunds even though they essentially stole from me. STAY AWAY FROM THIS COMPANY
Date of experience: January 09, 2024
L. Holloway
1 reviews GB
Unprofessional scammers
Signed up for them a few years ago, and when I had enough underwear to fill a whole drawer, I went to cancel the service. The sign-in screen leads to an endless loop where upon signing in, you're taken to a captcha screen that upon completing, just takes you back to the login screen again to restart the loop. Tried emailing customer support to cancel, I was told my subscription was cancelled. Yet more kept arriving after. Then all of a sudden, it just stopped. For a year, I thought the subscription had finally cancelled, only for me to receive an email today a year later to find that they had still been taking my money all this time but had just never shipped any more to my door. Horrid company
Date of experience: January 20, 2024
Acey Wacey
1 reviews CA
Pretty bad
I never got updates on my order, the sizes DID vary. One fit very well and one was too small? They were all xl. I’m a midsize girl and xl has always either been perfect or too big. And it was too small? The only points they got were it was cheap (i guess i got what i paid for) and the delivery was quick. But the quality is crappy, i ordered two thongs, one was too small and the other one worked very weirdly.
Date of experience: February 01, 2024
mandy Hayes
1 reviews CA
Absolutely avoid this company
Absolutely avoid this company I had a subscription for years and ordered items from their black Friday sale. The items I received were all wrong, contacted the company and they mailed replacements, that order was also wrong, they reshipped and I never received it. Contacted them again, said they would file a claim with the courier. There is no courier, it's non trackable Canada post. And they resent it again Here we are 76 days from my order and I have not received the right items or the replacement items. Their customer service is atrocious I have since cancelled all my services with them and will tell anyone how awful they are, this is after being a customer for years!
Date of experience: February 07, 2024
Heather Downey
1 reviews US
literally ordered on feb 16th
literally ordered on feb 16th. noticed i ordered the wrong size by mistake. they get back to me on feb 19th and say they can't change it because it was already processed for shipping but they could give me 20 percent off a future order. I don't want the 20 percent off and even stated to them that the size ordered by mistake can not be used. also i don't believe they could of processed the order that quickly where it can't be changed.
Date of experience: February 19, 2024
Tasha Scopelleti
1 reviews CA
WORST CUSTOMER SERVICE EVER
If I can give a zero star, I would… DO NOT BUY!! I didnt receive my package and theyre REFUSING to refund me.. worst customer service ive ever had.
Date of experience: February 23, 2024
ES
1 reviews CA
2+ months delay, missing item, callous customer service. Avoid this brand!
Couldn’t deliver my order placed on Black Friday within 30 days. Instead of refunding me right away, they reissued the order, which wasn’t delivered for over another 30 days, AND was missing an item. Instead of refunding the missing item, they gave me a “credit.” Refused to issue a refund despite the order being over 30 days late. Customer service was appalling—stonewalling, delay, refusing to engage, seem to take pleasure in frustrating and denying customers. Product quality is not worth this hassle: Cheap fabric that will lose shape and disintegrate after a few wears, loses stretch and becomes uncomfortable within minutes of putting it on. Don’t fall for their cute Instagram ads.
Date of experience: January 15, 2024
CSR
1 reviews IE
Nothing has arrived. They dont reply to emails. Avoid
They have taken two charges but have used the wrong address twice. I have emailed and they confirmed they had corrected the details. Another month and the invoice has the wrong address. Support have not answered emails or their direct on web contact form.
Date of experience: March 04, 2024
Stephanie Brock
1 reviews CA
Bad quality, damaged product received, bad customer service
I wanted to love Knotty Knickers so much, but not only does the quality of their product differ from item to item, their customer service is also garbage. I placed a large order of bralettes, boxers and lounge pants. After placing the order I realized I didn’t enter my unit number, so I reached immediately. After several days with no response, I reached out again. This went on for almost 2 weeks before someone finally responded and said they’d inform the courier. Then when I was opening my order, I saw that one of the straps on the bralette was sharply cut almost all the way through. I reached out with pictures, explained the packaging was intact and it wasn’t caused by me opening the package as I used nothing sharp, and requested a replacement. They responded with a code, stating it doesn’t expire and it’s worth the value of what I paid for the bralette, and I can use it on my next order. But when I go to use this code it doesn’t work. So I reach out again, and they say it can’t be combined with any other promotions. What? You won’t give me a refund, you won’t send a replacement, and now you give me a credit that doesn’t work if there’s a promotion running. This is absurd, it’s my “money” there shouldn’t be stipulations on how I use it. After arguing back and forth about this, it’s clear they don’t care and will do nothing. All I wanted was the item that I ordered, in tact, but I can’t get it without spending more money. When I go to their FAQ’s, under “what if I receive a damaged item?” This is what it says: “ If you have received something other than what you were expecting, please email us within five days of receiving your package. Items cannot be washed and must be in their received condition. If you do contact us after the five-day period, we may not be able to assist you with any concerns regarding your items. All concerns revolving damages or otherwise, must be brought to us while subscriptions are still active.” A lot of words that say nothing. Basically, if you receive a damaged item, too bad so sad. Give us more money. Regarding the quality, I noticed a substantial difference in fabric quality from item to item. While their boxers and bralettes all seem to be the same fabric just different patterns online, this is not the case. Some fit snug, and perfect, and are a good thickness; others are thin and stretch out of their shape after only minutes of wear. I’m talking the tight boxers and bralettes, not the boxer shorts. They can keep their code and their subpar product. They’ve lost my business and I’ll be sure to post this everywhere I can so others are warned.
Date of experience: March 01, 2024
Brenda Skerry
1 reviews CA
I would give this company absolute garbage, a zero
I would give this company a zero, if I could terrible design, terrible material, and terrible customer service absolute garbage! No support in any of the undergarments and they’re all disgustingly fit do not buy from this company save your money.. I asked for my money back because the item was not as described and they said they do not do returns or refunds
Date of experience: March 18, 2024
Consumer
1 reviews CA
Actually a good experience
Despite all of the issues other people have had, I haven’t run into this. I live in a small town in Canada and received my order within a week. I ordered two sets of pajamas and they are really soft and stretchy. At the price point I bought them for I really can’t complain, they were around $20-$30 per pair. They feel better than Walmart or other cheap brands for pajamas. I am happy with my purchase.
Date of experience: March 27, 2024
Bryce Lowry
1 reviews US
Poorly made and uncomfortable
These are so poorly made and i’m so disappointed. I give 2 starts to give one of them to customer service, but otherwise I 0/10 recommend these. I ordered 10 pairs, all size medium. I got 4 pairs of the exact same pair in different colors, and all of them were different sizes. I had to re order half of them and they sent me replacement for free which was nice. But they still fit wrong. and each one fits wrong in a different way. the waistbands pinch but the cheeks are too lose, or vice versa; the cheek/leg holes are uneven so one is bigger than the other; the seams aren’t even; they ride or they fall, I could go on.
Date of experience: March 18, 2024
Kristi Stewart
1 reviews CA
Comfy and affordable
I've order from them in 2020 and again now. I've found their shipping to be fast (took roughly a week to deliver to me though I love just a few hours from Toronto so that could affect it) and the pairs of undies I bought have been pretty well made. I got both a few comfy styles and more sexy styles and they all feel fairly similar to some La Senza pairs I've had in the past. I still have a couple pairs from 2020 that show no wear aside from the normal bleaching that happens to any undies. For such a nice price point I'm super happy with my purchase.
Date of experience: February 05, 2024
T Hilstad
1 reviews CA
This was the first time I've ordered…
This was the first time I've ordered with this company. Overall, I do enjoy their patterns and styles and truthfully, I was pretty happy to see their size charts looked somewhat accurate. Unfortunately, upon arrival the waists are not accurate in size. I'm not going to say don't order But I would probably size up because it's just a lot easier to shrink something than stretch it. (Waste elastic and or fabric is substantially tighter than the rest of the material)
Date of experience: April 05, 2024
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Knotty delivers cute and affordable lingerie right to your door. Over 250,000 happy bums with inclusive sizing from XS-3XL.