Reviews 3.7
132 total
Nhat family
1 reviews VN
It is not so clear in the Certificate…
It is not so clear in the Certificate you sent over
Date of experience: March 19, 2024
We appreciate the feedback and will be making changes to the documents provided so that it is easier to follow. Thank you for telling us and for letting us provide coverage.
Jennifer Milton
1 reviews DE
Excellent customer service!
Excellent customer service!
Date of experience: March 22, 2024
Thank you for letting us know, and for allowing us to serve you and your family.
Kristin Ash
1 reviews US
Easy purchase experience and the INC…
Easy purchase experience and the INC app is fantastic.
Date of experience: March 22, 2024
Very good to read this Kristin. We hope your travels are wonderful. Remember, many of the benefits are your for 12 months through the app, even after your policy expires.
Alexa Loustalet
1 reviews US
Jenny is Awesome!
Jenny was incredibly responsive. I initially reached out via the chat and within minutes she emailed me. In only 1-2 emails she uncertified the issue and resolved it. Could not have asked for more.
Date of experience: March 28, 2024
Thank you for letting us know Alexa! We agree. Jenny has been with us for years now and provides excellent service. Seeing your note makes us so happy. Thank you for taking a moment to share.
customer
1 reviews VN
terrible customer support
Called to get information (I've never used travel insurance and had a lot of questions) and left a message. I received a response via text a week later saying they had an emergency and were unable to help me. Exact response was "I would suggest you look online for travel insurance. Try a company like Travel Guard."
Date of experience: March 23, 2024
Thank you for bringing this to our attention. We will definitely look into this as it is not our way of serving. We are so sorry to hear of your experience. Please forward the response you received to [email protected] so we can prevent this from happening again. May your travels be safe and enjoyable.
customer
1 reviews US
Quick response to my questions
Quick response to my questions
Date of experience: April 10, 2024
Thank you so much for the feedback and review. We are here for you along the way.
Renata
1 reviews PT
Amazing Customer Service
I just set up my insurance + for my team, and for now, I can say that Michal has been incredible. He answered all my questions and presented the best option for me and my teammates. We feel very comfortable and informed about traveling with Insured Nomads.
Date of experience: April 09, 2024
We are honored to be serving you and your team. Thank you for the review and are so glad you shared about the outstanding experience with Michal (we agree, he is exceptional). Safe travels.
Adam Iliasov
1 reviews TW
Quite fast answer and very friendly
Quite fast answer and very friendly
Date of experience: April 12, 2024
Adam, hi. Thanks so much for the review and allowing us to serve you. Be sure to add our app and register for InstaPass. We are here to help you have wonderful trips!
Anchit
1 reviews US
Smooth Process
Smooth Process
Date of experience: April 13, 2024
customer
1 reviews US
Purchase experience is lacking
Purchase experience is lacking You have a great header with different colors but nothing that shows me what fields are missing. You have fields with muted colors and bold colors visually it doesn’t follow guidelines to ensure a good user experience. I had to guess what I missed because you made fields almost dissapear. There are standards for how to create a effective form for a reason and you experience is very lacking.
Date of experience: April 17, 2024
Color changes and the field prompts are being rebuilt, thank you for your feedback. Our goal is a smooth experience and we value the input you have provided. Our purchase path will change as a result in the very near future. The 1 star review hurts and we take this seriously. Thank you for allowing us to provide coverage for you.
JustAnswer Customer
1 reviews US
The person contacting me via email…
The person contacting me via email addressed all of my questions efficiently and effectively.
Date of experience: April 17, 2024
We are so pleased that all went well for you. Thanks for allowing us to serve you. Safe and fun travels.
Laura Holland
1 reviews US
Never received declaration of coverage
Never received declaration of coverage, customer service did not respond to multiple inquiries.
Date of experience: April 14, 2024
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About
Insurance and protection for world travelers, expats, digital nomads, remote workers, worldschoolers, and vacationers. We provide peace of mind through providing protection for the traveler and impact through our partnership with Not For Sale by providing intervention, rescue, protection and education - empowering vulnerable communities so that the exploitation of humans for trafficking is stopped. Protection beyond medical is essential for us and our members. Global health insurance, travel insurance, travel medical insurance, personal belongings plans and more. We provide group benefits, family and individual plans.