Reviews 3.6
30 total
mscrysta
1 reviews US
Positively Pawsome!!!
EXCELLENT!!! Not only is there a great product selection- for both humans and canine companions- but EVERY purchase helps animals in need! Not just when you spend a certain amount etc, but really and truly, EVERY PURCHASE HELPS and that is so cool! And IHD's customer service is outstanding. If you are ever not 100% pleased with a purchase, they go above and beyond to make it right. These guys just GET IT!!!
Date of experience: May 23, 2019
Michelle Simolari
1 reviews US
Saving dogs is what they do.
Great company!! Saving dogs is what they do. You can scroll through all the helpful dog information they offer, make a purchase from the large variety of things they sell knowing 100% of each purchase goes to the fight of saving dogs life's, plus you can even find offer's for free gift's. I have ordered several times = never disappointed. I have received every free gift I have requested.
Date of experience: February 02, 2020
Mhyrianna Root
1 reviews US
This is a fabulous company
This is a fabulous company that loves dogs. They donate to different shelters and help every doggy they can. I have ordered several products from this company and I’m very pleased with the quality and results, especially of the CBD oil for dogs, the treats for good dental hygiene, and the toppers they offer for good immune health for our dogs. I love getting something healthy and fun for my terrier and knowing that we are helping other dogs that have not yet found their forever homes.
Date of experience: August 05, 2020
K Wright
1 reviews US
I've bought from this company many…
I've bought from this company many times. I love their products, and they have fast shipping. High quality items at reasonable prices.
Date of experience: May 22, 2021
YLR
1 reviews US
Disappointing Service
I recently purchased some items from this website. Received the wrong item...contacted customer service and to date no one has responded to me. No way to call them...only email. Very disappointed with their service.
Date of experience: December 08, 2021
Cindy Schaffer Brown
1 reviews US
Pre-order product
Pre-order product. No communication, misleading email (flat out lies) never received product or refund
Date of experience: December 28, 2021
Jennifer Burton
1 reviews US
Excellent Customer Setvice
I emailed them with a small customer service issue and they promptly responded AND went way above and beyond to make things right. I was beside myself at how quick and easy it was and am highly satisfied with their excellent customer service.
Date of experience: March 05, 2022
vanessa6297
1 reviews US
Unsubscribe request doesn't work
This company repeatedly spams my business inbox. I have unsubscribed but keep having emails sent to me. I don't currently own a dog nor am I interested in promoting them. It would be nice if their unsubscribe feature actually worked.
Date of experience: May 27, 2022
Kathleen Lowe
1 reviews US
The make you get a membership for some items
Some items can only be purchased if you are a member. So you cant pay thr higher amount for the item they make you get a membership to order it. No Thanks! Wouldnt the higher amount be better to pay since it would be more money helping animals.
Date of experience: August 04, 2023
Hi Kathleen! We apologize for the delayed response but wanted to respond nonetheless. I'm not sure which product you were interested in back at that time but, typically all of our products are made available for purchase to members and non-members. I encourage you to reach out to our Customer Service Team directly at [email protected] if you have any current questions/concerns regarding our product offerings.
donnajod
1 reviews US
iheartdogs.com is different than iheartdogs.org
The thing I want to communicate is that iheartdogs.com is different than iheartdogs.org: I Heart Dogs Rescue (iheartdogs.org) became an IRS approved 501(c)(3) nonprofit charity in February 2013, and officially opened its shelter doors on November 13, 2015 in Warren, Michigan. Iheartdogs.com has some broken links so I couldn't find when they setup or where they are located.
Date of experience: August 17, 2023
Hi there! We sincerely apologize for the delayed response, but wanted to follow up nevertheless. You are correct - we are different from I Heart Dogs Rescue (iheartdogs.org) and although our names are nearly identical, we have no affiliation with them. We, iHeartDogs (iheartdogs.com), are a for-profit, for-purpose retail company located in Anaheim, CA. Each purchase made in our store provides a donation towards our giveback programs. If you wish to verify our donations, we encourage you to contact our charity partner, Greater Good (greatergood.org), directly.
Nate Cheng
1 reviews US
They start to steal other rescue’s post…
They start to steal other rescue’s post on instagram, pretend they are legit non-profit organization, and delete all the comment which is question them. They are not truly helping dogs, but use it. Please have more people stand up
Date of experience: October 19, 2023
Hi Nate! We apologize for the delayed response but wanted to follow up nonetheless. Regarding your concern about content misuse on socials, I encourage you to contact our Customer Service team directly and share specific information/details regarding this. Our team would be happy to review and provide clarity there. Regarding your concern about us helping dogs - we absolutely do donate to help shelter/rescues around the world. If you wish to verify our donations, I encourage you to contact our charity partner, Greater Good (greatergood.org) directly.
Aimee
1 reviews US
All there products are made in China
All there products are made in China. Therefore, items don't last. Not recommended.
Date of experience: October 25, 2023
Aimee - We appreciate your feedback. I'm sorry to hear that your product did not last. We value your business and want to make it right. Please reach out to orders@iheartdogs,com and let us know how we can help.
JT Snowden
1 reviews US
I gave my 18 year old husky their…
I gave my 18 year old husky their supplements for years. She thrived and I believe lived longer because of them! Highly recommend the bone broth mushroom powder.
Date of experience: April 01, 2024
JT - Thank you for sharing your experience and are thrilled to hear that our supplements worked so well for your pup. The Bone Broth is an amazing product!
Jen A
1 reviews US
This is for Iheartdog.com immune support supplement
This is for Iheartdog.com immune support.i got the immune support supplement. First the my dog would not eat unless my other dog would eat it. I read on the warning label after I got it that if your dogs had seizures don’t give it to them. My dog does not have a history of seizures. I was still very careful of this and gave only .5 pill. The first day he stopped itching. Second day he kept on making a yelp/bark noise and ran to me for protection. It happened every couple of hours. After that happened I stopped giving it to him and after 24 hours his symptoms disappeared. Now I have one open container and 2 unopened containers that I don’t know what to do with. The customer service won’t answer your email and supposedly the company won’t take the product back. Please keep your dog safe and not order anything from them.
Date of experience: April 04, 2024
Hi Jen - First thank you for letting us know about your experience. We strive to offer the best products and the best experience but understand that isn't possible all of time. Therefore, we offer the Heart Promise where we do fully refund if you are not completely satisfied with the product and purchase. It sounds like your pup may not have had the best experience with this supplement. The best way to reach us is to send us an email at [email protected] and we can assist you further. Thanks!
Teresa A Schneider
1 reviews US
Fair and Fast
Fair and Fast - that's how I would describe all of my dealings with iHeartDogs. I've always received the items I have ordered and on the rare occasion something is wrong, they have been ready and willing to make it right.
Date of experience: June 26, 2023
Absolutely! Thank you for sharing your feedback. If ever you have any questions/concerns, please do not hesitate to reach out to us directly.
Maxine
1 reviews US
Trusted company
Great products.
Date of experience: December 01, 2023
Thank you! We appreciate your support, Maxine!
Candace-Appleton,WI
1 reviews US
I love the gifts and that we're helping…
I love the gifts and that we're helping animals!
Date of experience: April 14, 2024
I'm glad to hear you're enjoying your items, Candace! Thank you for partnering with us in support of shelter dogs!
JULIA KNAZ
1 reviews US
great gifts
great gifts, fast service and also every buy something goes to feeding shelter dogs and cats.
Date of experience: March 15, 2024
Thank you for partnering with us in support shelter animals, Julia! We appreciate your support!
Rebecca
1 reviews US
Everything was great
Everything was great. It’s so easy to order from.
Date of experience: March 11, 2024
Thank you for your support, Rebecca!
Shanette
1 reviews US
We love IheartDogs always satisfied…
We love IheartDogs always satisfied with our purchases and fast delivery.
Date of experience: April 15, 2024
That's awesome to hear. We appreciate your feedback, Shanette!
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About
At iHeartDogs.com, we’re driven by a simple, powerful belief: Every Dog Matters. This philosophy is the heartbeat of our mission, propelling us to create a platform where dogs aren’t just celebrated, they are truly loved and cared for. This is not just an ideology, it’s our promise, our commitment to every single furry friend out there. The genesis of our journey lies in a remarkable bond between a man and a Siberian rescue, Splash. Our founder, Justin Palmer, wasn’t always the dog enthusiast he is today. His past was plagued by severe pet allergies that kept him at bay. Yet, love has the power to rewrite destinies. When he married a dog lover, his path took an unforeseen turn towards an incredible journey that began with the adoption of a 2-year-old Siberian Husky found as a stray in the mountains near their home. Overcoming apprehensions related to allergies, Justin and his wife made a brave decision to bring Splash home. This wasn’t just a step towards becoming dog parents; it marked their evolution into passionate champions for the welfare of every canine companion. From starting a humble Facebook page to launching the iHeartDogs.com platform, Splash’s inspiring story created ripples that touched millions of hearts. And in this journey, we didn’t just build a large community, we created a family of dog lovers committed to making a difference.