Reviews 3.9
621 total
DJ
1 reviews US
Usefulmreal time help on the chat
Usefulmreal time help on the chat
Date of experience: June 15, 2022
Chris Wilson
1 reviews US
Very displeased that my order will…
Very displeased that my order will apparently not be delivered until October yet my credit card has already been charged. Doubtful Grayson is paying the supplier in full until shipment so why am I paying now? You have 4 months free use of my money and I have nothing. If there is a 4 month delay, why would I just not wait until the items are back in stock and order then? I'll be contacting PayPal.
Date of experience: June 18, 2022
Alice Reeves
1 reviews US
5 Stars for Michael and Jordan! They are both very knowledgeable about the products and patient helping me order over the phone!
5 Stars for Michael and Jordan!
Date of experience: June 19, 2022
Hadil Samarrai
1 reviews US
Amazing store and the service is great
Amazing store and the service is great. Jordon is so professional and helpful. I will definitely go back and shop there.
Date of experience: June 21, 2022
Toni
1 reviews US
I am frustrated bc I was told by two…
I am frustrated bc I was told by two different customer service reps that my rug was in fact in stock and now they canceled my order
Date of experience: June 21, 2022
Eblemmons
1 reviews US
After looking at the bed for literally…
After looking at the bed for literally years…I finally purchased the bed. If I would have bought from our local furniture store the bed was going to cost more, plus cost in shipping, and it was going to take 6 months to 1 year to receive the bed. With Grayson, I will be getting the bed at a cheaper price, no shipping costs and will receive in about a months time. I’m so excited and cannot wait to receive it
Date of experience: June 23, 2022
NW
1 reviews US
Poor Sevice
There was poor communication regarding my order. One day, I received a status update that my order was out for delivery when I was supposed to schedule a delivery. After calling Grayson to ensure I would be home to receive the order that day, no one was aware why the status was out for delivery and could not locate my order. When I finally got a delivery scheduled days later, I was given a five hour window. No one showed up and there was no communication regarding any delays. I am awaiting a call back regarding my order. I am very discouraged and disappointed in Grayson’s knowledge and service.
Date of experience: June 26, 2022
Queen O.
1 reviews US
Love the furniture
Love the furniture, however shipping times are a little long
Date of experience: June 27, 2022
Ann Marie Deehan
1 reviews US
Casey was very helpful in servicing my…
Casey was very helpful in servicing my needs. Highly recommend.
Date of experience: June 28, 2022
Dale Montgomery
1 reviews US
I ordered and received a prompt…
I ordered and received a prompt response that the item is on backorder and provided a date that the item would be available. That is good customer service in my opinion, instead of wondering when, all things were addressed to my satisfaction. I will follow up once it arrives and is installed.
Date of experience: June 28, 2022
Ively Schiffmacher
1 reviews US
The credenza is beautiful and well…
The credenza is beautiful and well made. However, the middle section internal shelf was damaged in 2 places and whoever packaged it at manufacturer must have seen it and packaged it anyway. Fortunately, it is on bottom of shelf and I will not be storing heavy objects on it.
Date of experience: June 29, 2022
James Anderson
1 reviews US
Michael in customer service was…
Michael in customer service was excellent. Did exactly what he said he would and was on time, every time.
Date of experience: June 29, 2022
samuel
1 reviews US
Great to be working with
Great to be working with. They went above and beyond to get us what we wanted and with fair prices too.
Date of experience: June 30, 2022
VELMA SALINAS-NIX
1 reviews US
Efficient
Efficient, courteous, helpful...and some of the best prices on the market after much shopping around! Thanks so much!
Date of experience: July 01, 2022
Jennifer Williams
1 reviews US
Great customer service
Wonderful experience! Purchased Saturday, realized needed earlier than expected delivery, so emailed on Sunday canceling. Received almost immediate response with updated delivery time due to expected in stock date. So continued order. Received notification of estimated ship date Monday 4th of July). Amazing service on holiday weekend!
Date of experience: July 04, 2022
Scott Templeton
1 reviews US
Hooker 60 inch round dinning room table
We have been shopping for the right 60 inch round dinning room table for our new home. We located the one we were looking for on the Grayson Living site, and the site showed the product available with a 3-4 week shipping time. The site was easy to navigate and to place the order. Once order we were contacted via email and phone call to explain the manufacturer was out of stock, and the item was being back ordered until 9/8/2022 from a 7/1/2022 order date. The rep was very pleasant, however we wish the web-site would have been more precise with the delivery time frame being the item was not in stock at the facility. We still look forward to receiving the table, and we sad that the delivery time was pushed out an additional month.
Date of experience: July 06, 2022
Christina Reeder
1 reviews US
Horrible Quality soft wood, WOULD NOT RECOMMEND!
I hate leaving bad reviews and rarely ever do, but.....Grayson Living was fine, it's the product I'm super disappointed in. We ordered the Stratford dining table, bench, and entry table by Uttermost. It took a half year for us to get each piece one by one. When we went to put the entry table together the holes did not line up. After months of waiting our option was to go through a lengthy process of photos and notes to get it returned to Grayson Living. We then would have to wait months and months to get a replacement so we decided to just drill a new hole and fix it ourselves. Part of the dining room table and bench were not even stained. My biggest disappointment is the fact that the wood on all of these pieces is super soft low quality lumber. When I spend almost $2000 on just the dining room table I would have expected better quality durable wood. I want to cry because I am past the return period before I realized how crappy and soft the wood was. I can move a plate and the table will dent or scar. It can't even handle a warm plate without it ruining the wood and stain.
Date of experience: July 11, 2022
Steve N.
1 reviews US
Great customer service !!
Been ordering a lot of different furniture from the site. So far everything came in perfect condition. Customer service is always responsive and helpful. Nothing but good things to say about Graysonliving.
Date of experience: July 11, 2022
ROBIN GOLD
1 reviews US
I have had a seamless experience so…
I have had a seamless experience so far. I got a quote by email for the piece I wanted. All salespeople have been very responsive. Looking forward to receiving the piece. Hope all continues to go smoothly.
Date of experience: July 14, 2022
D.PHILLIPS
1 reviews US
Gwen was very professional and friendly…
Gwen was very professional and friendly when placing my order. If there was something she wasn’t sure about or if it was a question for another department, she made sure to find out the answer for me prior to finalizing the transaction.
Date of experience: July 17, 2022
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Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.