Reviews 3.9
621 total
Amelia Ruan
1 reviews US
I had a great experience purchasing my…
I had a great experience purchasing my home furniture. The team at Grayson was very helpful. From the quick response to my inquiry all the way to delivery and installation of my items was super smooth. I highly recommend this company. Very professional.
Date of experience: January 31, 2022
I B
1 reviews US
Ordered 2 tables
Ordered 2 tables, both arrived damaged, one got a discount and kept it, second returned to get a new table, received damaged again. Had a lot off issues with a delivery company they are using.Sent 20 emails( not kidding) was promised for partial refund and furniture pen, after 5 more emails,received refund we agreed on, now pen to cover the damage was not sent yet!Sent 5 more emails, no response, please stay away from this company.
Date of experience: February 25, 2022
Hi, Thank you for your feedback. I understand how frustrating receiving damaged items can be, and I assure you our partners are working hard to improve packaging and handling. A customer service specialist will gladly take a look at your request, however we are unable to locate your order using the name provided for the review. Kindly send us an email at [email protected] so we can escalate your request. Customer Service Team
MCR
1 reviews US
Awful return policy
Awful return policy. And, white glove service is a joke! We attempted to return the table and the company makes it absolutely impossible. BEWARE: go somewhere else to buy your product!
Date of experience: April 04, 2022
Hi, We greatly appreciate you taking the time to share your feedback with our team, and regret to hear that your return experience was not up to par with the service standards we pride ourselves in offering our customers. If an item does not work out, we require return requests submitted within 10 days of the item's delivery, in addition to restocking fees associated with your order. We also ask that you keep all packaging material necessary to complete the return transit to our warehouse. A customer service specialist will gladly take a look at your request, however we are unable to locate your order using the name provided for the review. Kindly send us an email at [email protected] so we can escalate your request. Customer Service Team
William Simon
1 reviews US
Great
Exper, has been great. I wish you where located on the East Coast.
Date of experience: April 21, 2022
Brenda Vogel
1 reviews US
i e placed several offers with Grayson Outdoor furniture needs
i e placed several offers with Grayson and enjoy doing business with them. Now let’s hope my order comes in as scheduled..
Date of experience: April 21, 2022
Sandra
1 reviews US
Faith was my point of contact for my…
Faith was my point of contact for my online order from beginning to end. She was very efficient with all of my questions and followup’s. She was also very kind when I had contacted her with a damage to report and she had it resolved within a week of my delivery. Grayson is the best!
Date of experience: April 22, 2022
Debbie
1 reviews US
Excellent customer support!
Excellent customer support!
Date of experience: April 22, 2022
Natalie n Siegel
1 reviews US
Excellent customer service and products
Excellent customer service and products
Date of experience: April 26, 2022
Ruth Kirkland
1 reviews US
Nightstands
I have been very happy, we all the help I have received so far.
Date of experience: April 26, 2022
Angela Bussio
1 reviews US
Great place to find quality…
Great place to find quality furnishings- very good customer service- never sad i found this place!
Date of experience: May 01, 2022
Lindsay Kordick
1 reviews US
Great service so far!
Great customer service while ordering. Hopeful that the delivery is also excellent
Date of experience: May 04, 2022
PIA durbano
1 reviews US
thank you reaching out proactively…
thank you reaching out proactively regarding delivery dates !
Date of experience: May 10, 2022
Jandira Andrews
1 reviews US
Exceptional customer service …
I had an amazing experience shopping online at Grayson Living. The customer service team was exceptional. I cannot thank Jordan enough for his help. I absolutely love my bed. They have a variety of luxury furniture and homedecor accents at an incredible price. I cannot recommend them enough.
Date of experience: May 11, 2022
S. Johnsin, Texas
1 reviews US
Haven't received my iten as of yet
Haven't received my iten as of yet, do to it being on back order, but the initial ordering process was very easy. The rep was very nice and helpful.
Date of experience: May 12, 2022
Agatha
1 reviews US
These ppl are great to work with.
These ppl are great to work with. 2nd time I've used them for a high end product
Date of experience: May 13, 2022
TerryAZ
1 reviews US
My experience with Grayson Living has…
My experience with Grayson Living has been excellent. Good products and good customer service!
Date of experience: May 14, 2022
Jennifer Fernandez
1 reviews US
Yay! I got what I wanted!
I ordered a vanity that just happens to be in stock. That’s almost unheard of now a days. Had amazing customer service over the phone!
Date of experience: May 17, 2022
Steve Betros
1 reviews US
Grayson was very professional and easy…
Grayson was very professional and easy to work with
Date of experience: May 19, 2022
Maria
1 reviews US
Very friendly and easy to work with
Very friendly and easy to work with
Date of experience: May 19, 2022
marjie shindler
1 reviews US
Beautiful furniture and great price!
Beautiful furniture and great price!
Date of experience: May 20, 2022
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Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.