Reviews 4.3
80 total
Tom
1 reviews GB
So far the experience has been good…
So far the experience has been good however I am still awaiting an email response regarding my order. I ordered on 10th November but have not heard anything since and I see that people get responses on here so hoping I can get contact from someone.
Date of experience: November 28, 2022
Hi Tom! Have you checked your spam and promotions folders? Sometimes your confirmation email ends up going there. After you receive your confirmation email your next email will be your tracking information. This email will come when your order is ready and your shipping label is created. Since we custom make each item when you place your order it may take upto 3 weeks to get your shipping email. I hope this helps! If you need anything please feel free to email or even text 302-216-0077. I'd be happy to help! Sherrie 🤗
Adele Seamon
1 reviews US
Still awaiting a response to my e-mail…
Still awaiting a response to my e-mail inquiry on Dec 30, 2022 and again today Jan 6, 2023. I find e-mail correspondence unsatisfactory since I get no response to my inquiries. A direct contact phone number would be helpful, but one is not offered. I have begun to wonder if my order will be fulfilled since my credit card was charged for a ring I have not received. I am considering contacting my credit card company and disputing the charges as fraud/unfulfilled. UPDATE : Sherrie responded quickly once she read by review. My e-mails weren't intentionally ignored. Sherrie was very helpful and our order is on the way. I expect my son to be very satisfied with the ring and his girlfriend to be surprised and overjoyed!
Date of experience: January 06, 2023
Hi Adele!! I looked for your emails and couldn't find anything! Then I checked our spam and found you! I've responded to your email!! There's also a phone number attached at the bottom of the page under info about the company. If you still need assistance please feel free to reach out 302-216-0077 Sherrie 🤗 Hi Adele! I've sent you several emails about your order! It's being shipped on Monday. Sherrie Update to my update 🙂 Hi Adele!! I'm so happy we were finally able to connect!! Congratulations on the upcoming proposal and all of the amazing things to come for you and your son!! You have my number now!! When the big day is approaching let me know and we can make the bands as well! Talk soon!! Sherrie 🤗
Robert
1 reviews US
Flawless service, flawless ring
Reached out to them before ordering an engagement ring to get a lead time estimate and to understand how the shipping would work. Was a bit concerned because it would be coming internationally. True to their word, the ring shipped about 3 weeks after the order, and got to me without incident. It was even more beautiful than the online picture, and the LED in the ring case that shows off the sparkle was a nice touch. Most important of all, my fiancee loves it!
Date of experience: December 14, 2022
Hi Robert!! Thank you for taking the time to leave us an amazing review!! And our new boxes, they are beautiful! Shout out to our guy James for custom designing them! Congratulations on your engagement!! I hope to hear from you when your ready for those wedding bands 😉 Sherrie 🤗
Onix Caballero
1 reviews US
I recommended a 100 percent on…
I recommended a 100 percent on everything, delivery= perfect, package= secure perfect, communication= perfect, ring details = amazing., legit gold and quality of mossanite., tested., i original bought one from them but then before I gave it to my fiancé., she told me she like it another ring , so I returned and remake it and everything was super fast, they solved all my problems and questions! Perfect I love it .
Date of experience: February 08, 2023
Hi Onix!! Thank you for the amazing review! You were a pleasure to work with as well!! Sherrie 🤗
Kristin Matuszewski
1 reviews US
Customer service issues
Absolutely love my ring & wedding band. My fiancé had nothing bad to say when ordering them as well. However, I emailed them with questions regarding re-sizing, and I haven’t heard back in almost two weeks. And I can’t seem to find a number to call with questions. I’ve read some reviews saying they’ve had the same issues. Anyone else have issues contacting the business?
Date of experience: February 26, 2023
Hi Kristen!! I've read your review! Thank you for taking the time to do so. However, you left this review on 2/26. You did email us about a resizing on 2/15 and one of our customer service reps, Ciara, responded to your email on 2/17. I'll have her screenshot that email and resend it you along with the Resizing Guidelines and Shipping Instructions. Also, we have phone numbers posted everywhere. The UK and US contact information is right here on Trustpilot in the "About Us" section. You can reach out to me, Sherrie, anytime via text 302-216-0077. You will be sending your ring to me to be resized (if it falls within the resizing guidelines) my number is also on the shipping instructions! I'm happy your love your and I hope to hear from you soon! Look for that email from Ciara!! Thank you! Sherrie 🤗 Update Reply 3/9 Hi again! We've been trying to email you about your resizing. Please let me know if you still need it to be done! The order isn't under your name so I don't have a contact number for you. We really want to get this sorted for you! Sherrie 🤗
Anna Howington
1 reviews US
My ring is GORGEOUS
My ring is GORGEOUS! The customer service rep is incredibly kind and helped us with everything we needed. If you can’t find their number, it’s on their Instagram page. I’ve just learned this is a small family business, which makes this company even better. Definitely buy your ring from here! I CONSTANTLY get compliments on this ring!
Date of experience: April 26, 2023
Hi Anna!! Thank you for taking the time to leave us an amazing review and for directing others to our contact info!! We appreciate you! Sherrie 🤗
Jordan Fedro
1 reviews US
Stunning Ring - Second to none customer service.
I had an incredible experience with Flawless Moissanite. Not only did they provide me with an astoundingly gorgeous and stunning ring, they also have some of the best customer service and warranty support in the industry. This is the place you should want to go for any jewelry needs. I will be recommending this business to my friends and family, as well as using them again in the future. Thank you team at FM and I can’t wait to work together again.
Date of experience: May 01, 2023
Hi Jordan! Thank you for taking the time to leave us a review! We appreciate you! Sherrie 🤗
taylor wagliardo
1 reviews US
Such an easy experience with my…
Such an easy experience with my expectations exceeded. Sherrie was so kind and answered all my questions before I placed my order. She was even able to get my ring to me a week early. I will recommend to everyone I know. To say it is stunning is an understatement. I cannot stop staring at it 😍. Thank you Sherrie for everything!!
Date of experience: May 12, 2023
Hi Taylor! Thank you for leaving us an amazing review! It was my pleasure to work to with you! Can't wait to hear from you again!! Sherrie 🫶
LENT
1 reviews GB
Amazing experience
Amazing experience! Sherrie has been fantastic throughout. My partner bought my engagement ring with flawless. It’s beautiful. I contacted Sherrie as I couldn’t find a matching wedding ring on the website and she arranged everything for me. It came yesterday and looks beautiful with my engagement ring. Would highly reccomend
Date of experience: May 25, 2023
Hi Lent!! Thank you for taking the time to leave us an amazing review!! Your set is amazing!! Sherrie 🫶
Taevon
1 reviews US
Excellent customer service!
I hoped for a quicker turn around to get the proper ring size, but over the customer service from start to finish was perfect! Sherrie took the time to actually ensure everything I wanted was correct, and kept me updated throughout the entire process. Couldn’t of asked for anything better!
Date of experience: May 02, 2023
Hi Taevon!! Thank you so much for taking the time to leave us an amazing review!! I hope to hear from you soon to get that matching band! Sherrie 🤗
Charlie
1 reviews GB
The customer service received has been fantastic...
The customer service received has been nothing but fantastic and a breathe of fresh air! Firstly, the ring ordered was absolutely stunning but unfortunately, it was too big for my partner. In a panic I contacted flawless moissanite via email and Harriet arranged an exchange very quickly with no hassle and the new ring arrived just as beautiful and amazing as the first! The LED box is a wonderful touch too! Thank you so much for making this whole process stress free, my now finance is very pleased :)
Date of experience: June 01, 2023
Hi Charlie! Thank you for taking the time to leave us an amazing review!! And congratulations!! Sherrie 🤗
ryan elliott
1 reviews GB
Amazing all round!!
The ring was amazing! The service even better, always cautious when ordering online, especially for high priced items, however the service was second to none, I was up against a time scale in which Flawless delivered too, the what’s app service too was a personal touch, in which we could communicate regarding the item and delivery. Overall, I am and now my fiancé is… extremely satisfied. Would recommend to anyone!
Date of experience: June 12, 2023
Hi Ryan!! Thank you for taking the time to leave a review! Congratulations on your engagement!! Sherrie 🤗
Shyanna
1 reviews US
4 carat platinum radiant cut crushed ice
I purchased a 4 carat Radiant cut crushed ice platinum engagement ring with a 3mm platinum eternity band on May 9, 2023. I received the ring today June 22, 2023 and the ring is absolutely stunning. Actually sunning is an understatement. This company is amazing and has the best customer service anyone could ever ask for. Sherri worked with me Via text. She responded to all my text and worked with me to creat this perfect/beautiful ring. She even sent me videos and pictures of the ring. She was extremely helpful throughout my whole process. I am very grateful all her hard work. Thank you Sherri. This company is awesome and product was beautiful. I would definitely recommend and re-order in the future.
Date of experience: June 22, 2023
Hi Shyanna!! I was able to get beautiful pics of your rings while I had them! This is an absolutely stunning set! I loved designing it with you!! It was my pleasure! Thank you so much for the review! Sherrie 🫶
Jack
1 reviews GB
Standard or ring very high..and very accommodating in helping solve the problem
After a slight miscommunication with stone size Steve and Harriet both came to the rescue to organise the return of the ring so it could be changed to the correct one! Excellent customer care..the ring itself is stunning also, but we now look forward to receiving the new improved ring with a bigger stone
Date of experience: June 26, 2023
Hi Jack! Customer service and satisfaction are of utmost importance to us! I'm so happy we were able to get this taken care of in a timely manner!! Your new ring will be stunning!! I look forward to reading your feedback upon receiving the BIG stone! Thank you so much for taking the time to leave us a review! Sherrie 🤗
Cheryl Evans
1 reviews US
My daughter ordered me a mother's ring…
My daughter ordered me a mother's ring through you. She said Sherri was on top of things from beginning to end. My ring is stunning and I highly recommend this company. She said Sherri returned all of her text messages within a timely manner and she was awesome. Thank you Sherri for making this experience unforgettable 💗
Date of experience: June 26, 2023
Hi Cheryl!! Thank you for taking time to leave us a review!! Enjoy your mother's ring!! Sherrie 🤗
Monica W.
1 reviews US
Flawless is the most amazing company I…
Flawless is the most amazing company I have ever worked with. I ordered a ring and needed It in kind of a crunch. Sherrie and Ciara made it happen for me. Ciara was very consistent with communicating via email. When I asked her about time crunch she directed me too Sherrie who could better assist my needs. They both did an amazing job with communication and making this happen. I will be recommending flawless too everyone I know!
Date of experience: June 21, 2023
Hi Monica!! Thank you for taking the time to leave us an amazing review!! We were happy help! Sherrie 🤗
Archie Crawford
1 reviews IT
Really happy
Really happy with flawless, was slightly worried when my email didn’t get a response but after I texted over instagram and WhatsApp my experience was great. My order was fast tracked as I was going on holiday and got to me within a few weeks and the ring is even better than I imagined it would be. Extremely happy with the communication and result. 100% trust this company to make a beautiful engagement ring! Archie-UK
Date of experience: July 15, 2023
Hi Archie! Thank you so much for the review! Congratulations!! Sherrie 🤗
Ayanna Garcia
1 reviews US
Most Beautiful Ring but... need someone to contact us!
I recently received my beautiful engagement ring from my fiancé but was not too happy about the princess cut shape on my finger. i am trying to contact someone in regards to returning this ring and purchasing my dream ring. my fiancé picked it on his own and it is beautiful but not my perfect ring
Date of experience: July 23, 2023
Hi Ayanna! Please reach out to me via WhatsApp +1-302-533-8151! I'd be happy help you do an exchange! Sherrie 🤗
Jasmeet Rakkar
1 reviews GB
Worth the risk of buying online. Recommend and very happy with my purchase
I am so happy I took the risk to order online because the rings are gorgeous! The delivery was meant to be 3-4 weeks. But it arrived 2 weeks after ordering which was a nice surprise as I did not have to wait long at all. I had messaged Sherrie on watsapp about wanting my two individual rings to become a wedding set. And each time the communication was very helpful and quick. The quality and the shine to the rings are unreal and are very much worth the money. Thank you again Flawlessmoissanite for creating the perfect wedding set for me
Date of experience: August 01, 2023
Hi Jasmeet! I'm so happy I was able to help! Thank you for the review! Enjoy your rings! Send me pics! Sherrie 🤗
Luiza
1 reviews GB
Couldn’t be happier
I really wanted to thank the Flawless Moissanite team for my beautiful wedding rings. I absolutely love them and couldn’t be happier. The delivery was so quick, I was so surprised, and the packaging was amazing. I feel so happy we chose Flawless Moissanite for my bridal set rings and the costumer service was excellent, very friendly, patient and understanding. Many thanks again!
Date of experience: July 14, 2023
Hi Luiza! Thank you for the great review!! It was my pleasure! Sherrie 🤗
Contact
19702
Newark
US
About
We are a 3rd generation small family owned and operated business located in the UK. All our jewellery is hand made and manufactured completely in house at our very own workshop from start to finish. Every piece is custom made when your order is placed. Our craftsmen are highly skilled professionals with over 100 years of experience between the four of them. We take great pride in our work and carefully source only the highest quality materials that are hand picked by us from around the globe. Each moissanite stone is graded by the GRA Institute and comes with a certified GRA report. All of our metals are hallmarked by an outside company, Anchorcert. We offer 10k,14k or 18k solid gold in white, yellow or rose, only the highest quality 950 Platinum and we have a sterling silver collection that is dipped in Platinum. We back that up with a lifetime warranty on our moissanite and a 10 year warranty on the setting. We have a 30 day return policy. Within 30 days from the day you receive your item you may return it, in its original packaging, with all the paperwork, unworn for a refund or exchange. Items that have been worn will be returned. UK CONTACT INFO: Telephone: 01565 632 600 Email: [email protected] Address: Flawless Moissanite 67 King Street Knutsford, Cheshire WA16 6DX US CONTACT INFO: Text 302-216-0077 Whatsapp 1-302-533-8151 [email protected] Address for returns/repairs: Flawless Moissanite 560 Peoples Plaza Suite 276 Newark, DE. 19713