Reviews 4
40 total
Tad
1 reviews US
I appreciated your website and online…
I appreciated your website and online ordering. I had a few questions and used your chat service. I got a prompt reply and the representative was very helpful. That was yesterday and I see it shipped today so looking forward to seeing it. I appreciated that shipping was free but would have passed on the damage insurance if I had the option.
Date of experience: April 18, 2023
Hello Tad, Thank you for your review. We're so glad that you're happy with our service, and please know we are always here for our customers. We hope you enjoy your purchase(s) for years to come! Best, Karen Spotix Customer Solutions
RONALD
1 reviews US
Great service.
Quick delivery when other companies had a 3-4 week wait. All original Nepoleon grill parts. Going to order more as soon as I’m done with this review. Thank you! ☺️
Date of experience: May 31, 2023
Hello Ronald, Thank you for your review. We're glad that you're happy with our service, and we hope you continue to enjoy your grill for years to come. Thank you for being our customer now and in the future! Best, Karen Spotix Customer Solutions
Glenn & Martha
1 reviews US
Really helpful customer service
When I called for help in understanding different features of the gas fireplace we wanted to order, the representatives were very patient and thorough. I actually called several times while we were trying to decide which features we wanted. I was very pleased with their assistance.
Date of experience: July 26, 2023
Hello Glenn and Martha, Thank you for your review. We're so glad that you're happy with our service, and we hope that you'll enjoy your fireplace for years to come. Thank you for being our customer! Best, Karen Spotix Customer Solutions
Karen
1 reviews US
I had ordered a part for my propane…
I had ordered a part for my propane fireplace earlier. I wanted to get it in time for my son-in-law to install it while he was visiting. It turns out it’s defective. The company was wonderful when we contacted them. They immediately told me they would send an email with a return shipping label. I’ll be reimbursed when they receive it. The representative was also helpful when we told them I thought I had ordered a remote with an auto feature and I need it in my new part. The new part is on its way and I will be shipping the old one shortly. Thank you for being so understanding and helpful.
Date of experience: September 25, 2023
Hello Karen, Thank you for your review. We're so glad that you're happy with our service, and we apologize that the first item you needed was defective. We appreciate you being our customer! Best, Spotix Customer Solutions Team
Chalmer Myer
1 reviews US
Great service!!
After trying from two different t companies to find the item I needed, your rep knew enough about the available inventory to get me what I needed. I received them in two days, which was unexpected.
Date of experience: October 05, 2023
Hello Chalmer, Thank you for your review. We're glad that you're pleased with our service, and that we could get you what you wanted in a timely manner. Thank you for being our customer. Best, Spotix Customer Solutions
JW
1 reviews US
Good so far
Had a problem going through the Bread Payment app but Joel helped out and got everything fixed. The bbq shipped the next day and will be here soon. So far other than the system glitch with Bread everyone I have dealt with has been super responsive.
Date of experience: October 25, 2023
Hello, Thank you for the review/feedback. We're sorry the Bread payment system was having trouble when you ordered, but glad that Joel could get things done for you. Thank you for your business! Best, Spotix Customer Solutions
kevin e
1 reviews US
Very fast
Very fast, I’ve been searching for this part for a couple years now all the local fireplace experts didn’t seem to even want to mess with it so thank you
Date of experience: November 17, 2023
Hello Kevin, Thank you for your review. We're glad that you're happy with our service, and that we had what you had been searching for. We thank you for being our customer! Best, Spotix Customer Solutions
Rob
1 reviews US
I sent an email inquiry and Spotix …
I sent an email inquiry and Spotix responded immediately. I asked for one size and received a great quote, then I countered with a bigger size and got an even better deal. Shipping cost is what made the deal. Thanks
Date of experience: November 18, 2023
Hello Rob, Thank you for your review. We're so glad that you're happy with our service and pricing, and we thank you for being our customer! Best, Spotix Customer Solutions
Ms Katherine DArcy
1 reviews HK
I mistakenly ordered a Viking storage…
I mistakenly ordered a Viking storage drawer that I thought was a warming drawer. All telephone mailboxes were full and no one picked up on a Saturday. It was delivered on a pallet and the shipping box had been opened prior to delivery. I am waiting to see if my email gets a reply.
Date of experience: December 07, 2023
Hello Katherine, Thank you for your feedback. We are not open on the weekends. Someone from our team will be reaching out to you today or tomorrow. Best, Vince Spotix
Anne
1 reviews US
Very helpful
Very helpful, courteous, knowledgeable, being on the phone with them only a few minutes and they figured out I ordered the wrong part.
Date of experience: December 27, 2023
Hello Anne, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
michael
1 reviews US
The guy that helped me was very…
The guy that helped me was very informative and i felt confident i could change out the device with minimal problems...and it worked....
Date of experience: December 27, 2023
Hello Michael, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
Ed
1 reviews US
This company stands out for customer service and so pleasant to deal with.…
This company stands out for customer service and their willingness to be as helpful as possible. It was a mistake by me in ordering the wrong item, but they were able to come up with a solution, I never thought of. They kept my cost to a minimum. It was an amazing experience.
Date of experience: January 23, 2024
Hello Ed, Thank you for your review. We're so happy to hear that you're pleased with our service, and we truly thank you for being our customer! Best, Spotix Customer Solutions
Travis
1 reviews US
Although delivery was slightly longer…
Although delivery was slightly longer than expected (through no fault of Spotix), Spotix did a very nice job of following up with an updated ship date after I reached out to their customer service line.
Date of experience: January 27, 2024
Hello Travis, Thank you for your review. We're so happy to hear that you're pleased with our service (we're sorry for the delay from the manufacturer, too), and we thank you for being our customer! Best, Spotix Customer Solutions
Anne Lombardi
1 reviews US
AMAZING customer service!
AMAZING customer service!! I viewed several Spotix self-help videos to get my gas logs to turn on. At the end of the video, Spotix offered assistance by phone if the videos were unable to solve the problem. I couldn’t believe it!! I decided to call (feeling a bit guilty since I hadn’t bought my gas logs from them) and talked to 2 of the NICEST people. The technician identified the problem with my logs immediately and I was able to solve my problem. We will be building a new house this year and I’ll DEFINITELY make sure to buy products sold by Spotix. The most incredible level of customer service!! Effective today, I am a new SPOTIX customer!!
Date of experience: January 29, 2024
Hello Anne, Thank you for your review. We're so happy to hear that you're pleased with our service. We'd love to work with you in the future, and we thank you for being our future customer! Best, Spotix Customer Solutions
Randy
1 reviews US
I ordered Napoleon aluminum drip pans…
I ordered Napoleon aluminum drip pans from Spotix. Upon opening the shipping box the pans were crushed as they force fit them into a box that was too small for the pans. Totally unusable ! Someone on their packaging line should be fired !
Date of experience: February 23, 2024
Hey Randy, Thank you for the feedback and we will pass that along to Napoleon as well. We received your photos and got them over to our team that handles damaged in transit item. Best, Vince KickAssGrills
Sonia
1 reviews US
Fast service!
Fast service! I received what I wanted! It looks great! Thank you!!! My recent experience with another company trying to purchase same burner cover was awful! They kept saying it was coming! I gave up and cancelled that order!
Date of experience: March 26, 2024
Hello Sonia, Thank you for your review. We're so happy to hear that you're pleased with our service and that we had what you were looking for. Thank you for being our customer! Best, Spotix Customer Solutions
W. Roger Dandy
1 reviews US
Review after receipt…
Would not do this review prior to receipt of my order which was promptly dispatched and is now in place on our GREAT Napoleon Prestige Barbbie.
Date of experience: April 23, 2024
Hello, Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Fireplace Remote Controls/Spotix Customer Solutions
Christie
1 reviews US
Excellent customer service support
Excellent customer service support when I called in. The products arrived in a timely manner.
Date of experience: April 12, 2024
Hello Christie, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
Steven Pokorny
1 reviews US
I had lost or misplaced a delivery of…
I had lost or misplaced a delivery of hardware for a fire bowl. Spotix was very helpful and accommodating in arranging a new order. The staff is very easy to work with. -- Steven Pokorny
Date of experience: May 02, 2024
Hello Steven, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
Rose
1 reviews US
I called and ordered over the phone
I called and ordered over the phone. The sales person was knowledgeable and made the order process simple. The order was shipped and delivered on a timely basis. The delivery person was very professional.
Date of experience: May 06, 2024
Hello Rose, Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! Best, Spotix Customer Solutions
Contact
About
Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!