Reviews 3.8
1,058 total
AR J
1 reviews US
Fiera Cosmetics in Buffalo, NY - Unprofessional "manager"
For quality purposes, a business's focus must be on outstanding product as well as customer service to be their top priorities. Fiera Cosmetics, located in Buffalo, NY (approx 274 miles west of my hometown near Albany). Their headquarters is in North York, Ontario Canada. What started off as my emailing a CSR on 4-January, asking for support on the status of my "lost" package (it had been shipped 7 days prior on 28-Dec-22), ended up with my experiencing a negative encounter with one of most unprofessional reps in a managerial role that I've ever had the displeasure of dealing with. Sequence of events: My email of 4-Jan was answered that same day at 11:26 p.m. by a CSR with the words, "will arrive on 1/4/23". This information which the CSR gave me was according to the DHL tracking number. I replied saying that the facts were apparently not cross-checked since it was already nearing midnight on 1/4/23 when she wrote that. I also pointed out to this CSR that the DHL tracking number which she referred to also links to the USPS website, which showed additional information: my package was last scanned 3-Jan @ 12:05 a.m. in Westborough, MA. I voiced my frustration that this CSR didn't take the time to provide me with accurate information and instead gave me the wrong update. She replied moments later, essentially reiterating the first email. My frustration increased as I'm corresponding with someone who doesn't realize that the "promise" date she gave has already passed, albeit the DHL update. I then asked for customer feedback purposes that a manager get involved and review for Quality Assurance the correspondence between myself and this CSR. I also proposed that someone from Fiera Cosmetics contact DHL asking to investigate why the package was originally shipped from 274 miles WEST of my hometown and was last scanned at 154 miles EAST of my hometown. The next email from Fiera came from "S" (who didn't even identify herself as a manager) who wrote "We have no control over the delivery system. DHL will be transferring your order to USPS for delivery. If you are unhappy I will gladly issue you a full refund, however keep in mind, our customer service department can you only rely the information that is given to us." I was not impressed with that reply, considering I never suggested that Fiera had control over the delivery system; I was asking that they get accurate information directly from their contact at DHL in lieu of just sending me a delivery date without being able to recognize that the delivery date on the DHL website was obviously not updated. And so the following day, 5-Jan, I called Fiera asking for a manager. I said that I didn't want my first experience to be negative & that I hoped to resolve this because I didn't want to engage BBB. The CSR who I spoke with said that “S” is the manager; and so I asked for her to return my call. Moments later, I received an "order refund" email. I wrote Fiera, asking why am I getting a refund. “S” replied, "You were issued a full refund of your order as you were unhappy that USPS was taking too long and decided to threaten us with BBB. As precaution for not only our company but future orders, we have placed you on our blacklist which will prevent future orders." To summarize my experience: I initially asked for this company's help in locating my lost package; CSR gave me inaccurate information -twice- resulting in my voiced frustration and so the manager, “S”, blacklisted me for that. My takeaway: “S” is in need of managerial training. She's very unprofessional and arrogant. I suspect she treats other customers with the same disrespect. Ironically, it is the very unprofessional response from “S” which prompted me to write the very review she claimed that I threatened the company with. Despite the CSR not taking time to recognize that the delivery date that she was giving me was inaccurate, it was “S”'s unprofessional approach to handle my request for (leadership) to get involved which is the main purpose for my leaving this review. Buyer beware of a Customer "Happiness" Team (which is what they call themselves and I find that comical considering how my "happiness" wasn't even a factor in this entire experience) - a team which consists of members - including a manager - who do not invest time, effort or interest towards helping a customer who asks for their support, and who also elects to blacklist a frustrated customer when CSR gives out wrong information without cross checking facts (twice). The package showed up a few days later but I did not and will not try the product. “S”'s unprofessional, irrational response to my request for her support is enough for me as well as my network of friends, acquaintances, coworkers, etc. to determine the type of business Fiera Cosmetics is and we want no part of it.
Date of experience: January 02, 2023
Hi AR J, We are so sorry that you had a negative experience with your delivery and with our Customer Happiness team. We are always running continuous improvement training to help our whole team meet you with the best possible service. We understand that we've lost your trust, but I hope you at least try and enjoy the products that you received following your refund! Thank you, Amy with Fiera Cosmetics
Donna Hing
1 reviews US
Not going to believe reviewers ever again.
I have used a full jar and am on my second one. So disappointed. Since it got such great reviews I was hoping to see some change for the better. This cream (apple stem) could have been Ponds moisturizer, as far as any improvements. Waste of money.....sorry, I hate to leave a negative review, but I am just being honest. I am living on social security, and do not have tons of money so this was a gift to myself. Wish I had seen at least a little improvement. Saw none...0. Donna
Date of experience: September 06, 2023
Regena Kepler
1 reviews US
Fiera Night Cream and Foundation
I have been using the Fiera Night Cream for around 3 months and feel that my neck is SO much better looking. It is smooth and much more youthful. I didn't give 5 stars because I am not a fan of the foundation. It is very thick and such a tiny, expensive, tube. It is very hard to determine color online. However Fiera has been very accommodating and will accept a return or allow me to choose a replacement color at a small mailing fee only.
Date of experience: November 07, 2023
Brenda Stallings
1 reviews US
I really love this concealer
I really love this concealer. I’m pretty stocked with all the great sales lately. I can wear it alone or with makeup. Love how it’s helped my skin. i’ve been using several years now.
Date of experience: December 20, 2023
Amanda
1 reviews CA
Beautiful dewy coverage, inconsistent shade match
I do really like the dewy coverage and how it doesn’t settle in to fine lines. However, I have ordered the same shade multiple times and they have yet to be consistent in colour. The new “sand” is actually a closer match to the “neutral beige” I am just finishing up then the replacement “neutral beige” I just purchased
Date of experience: December 20, 2023
Barbara Roseman
1 reviews US
Love all your products
Love all your products. Only wish I had had them years ago. I am now 89 years young but love the feeling of your products and what they do for you
Date of experience: December 20, 2023
BKR
1 reviews CA
Basic and necessary face products
The products are excellent: The stem cell serum smells wonderful and adds to the moisture gained by the apple cell moisturizer, which is excellent. Concealers hide the marks on the face in a natural way and do not look caked. Also A+ delivery!
Date of experience: December 20, 2023
Barbara Demichele Demichele
1 reviews CA
Any time I place an order
Any time I place an order, I receive it very quick
Date of experience: December 06, 2023
Dorine Royse
1 reviews US
Fiera concealer!
Love the concealer, it's so light and love the powder.
Date of experience: December 21, 2022
Meera Mukerjee
1 reviews CA
I absolutely love the concealer
I absolutely love the concealer! It’s perfect for women over 40! I’m 44 and I always found that it was difficult to find a good concealer that didn’t settle into creases. This one is perfect! No creasing!
Date of experience: December 21, 2023
Celeste Reilly
1 reviews US
Love how the products work with my…dark circles no more!
Love how the products work with my mature skin. I get complements on how young I look! The Decolletage cream and both the Bakuchiol creams eye and face are great at keeping the fine lines at bay. The concealer works so well as I have always had dark circles under my eyes and now that is not an issue.
Date of experience: December 21, 2023
Lois Hornsby
1 reviews CA
How many more products?
I really like the products but discouraged that I bought a product regime of three products plus concealer and now there is another product that you have introduced citing how important it is to add to the program. Where does it end?
Date of experience: December 21, 2023
Frances Bresnan
1 reviews US
Great products
I love the concealer and the citrus serum!
Date of experience: December 21, 2023
tedra walden
1 reviews US
Great products!
Easy to order and came pretty quickly. I got the moisturizer and the serum and my skin feels great. Love these products.
Date of experience: December 21, 2023
Kimberly Butera
1 reviews US
Lovely makeup for me
Lovely makeup for me. No allergies to it. Goes on nicely after I heat it up in the microwave for 10 seconds. I have recommended it to several of my friends. Perfect for women in their sixties.
Date of experience: December 21, 2023
Juleen Rothfolk
1 reviews US
The products work well on my 75 year…
The products work well on my 75 year old face. I do not experience dry skin since using the products and I feel like my wrinkles have softened a lot.
Date of experience: December 21, 2023
Darlene Lea
1 reviews US
Love
Love, love, love Fiera products. I am 77 and my skin looks vibrant. Have gifted the products to family and friends. I highly recommend these quality products.
Date of experience: December 21, 2023
Cathy Bishop
1 reviews US
The reward program is awesome
The reward program is awesome. I had been eyeing one of the products that I didn’t have yet. My budget was not allowing me to purchase it. I decided to just go ahead with the purchase and saw that I had rewards to cover a lot of the cost. I really had no idea how much I had, so along with a great price and rewards I was able to buy the product I wanted.
Date of experience: December 19, 2023
Gail Maxwell
1 reviews US
Every product I’ve tried I really like…
Every product I’ve tried I really like as well as those I have given as gifts.
Date of experience: July 05, 2023
Mary Jeanne Bray-Monhardt
1 reviews US
I feel better and have had good results with the Apple…
I have had good results with the Apple Stem Cell Cream and the Serum. My dry problem spots have disappeared on my face. It does look a little firmer as well. I will continue with the program and knowing there will be more results.
Date of experience: December 21, 2023
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About
Fièra Beauty is not just a brand; it's a bold statement in the beauty industry. We cater exclusively to the 40+ woman, empowering her to embrace her age with confidence and vivacity. Our products and philosophy break the mold, challenging conventional beauty standards and celebrating the unique beauty of maturity.