Reviews 3.1
309 total
k13524
1 reviews US
fast refund
fast refund
Date of experience: November 28, 2023
Ana Tripp
1 reviews US
I always have a great experience…
I always have a great experience ordering clothes from Farm Rio website. Easy returns and exchanges. The 2 times I reach out via email to have payment and prices fixed they got back to me within 2 days and adjust the price with no problem. I recommend shopping online with them. Free returns.
Date of experience: November 28, 2023
Magda
1 reviews PL
False advertisement of the 50% sale
I recently had a highly troubling experience with Farm Rio that left me questioning their commitment to customer satisfaction. My frustration primarily stems from their misleading information regarding the duration of their Sale, which turned out to be a classic case of false advertising. When I visited the website, I was greeted by a prominent banner proclaiming an ongoing Sale that was supposedly set to last until the 30th of November 2023. To my dismay, the Sale ended sooner than the advertised timeframe, catching many customers, including myself, off guard (the banner and the 50% discount code was gone on the 28th of November). This blatant miscommunication is not only unprofessional but also raises concerns about the reliability of the information provided on their platform. To add to the disappointment, my attempts to seek clarification through their customer support proved futile. The response I received was nothing short of a generic template that seemed to have been copy-pasted countless times. It left me feeling as though my concerns were not given the attention they deserved, and Farm Rio's customer support lacked the personalized touch one would expect when dealing with an expensive online retailer. What further exacerbated my dissatisfaction was Farm Rio's lackluster approach to addressing customer concerns on social media. I noticed several customers, including myself, reaching out under their Instagram post regarding the Sale miscommunication. Shockingly, Farm Rio chose to ignore not just my query, but also those of two other customers who were equally bewildered by the conflicting information. The collective indifference displayed by Farm Rio – be it through misleading advertising, unhelpful customer support, or neglecting customer queries on social media – reflects a disconcerting lack of commitment to customer satisfaction. It is disheartening to see a brand prioritize short-term gains over establishing trust with its clientele. I would strongly caution potential customers to approach Farm Rio with skepticism and carefully scrutinize any promotions or sales they advertise, as my experience suggests that their commitment to transparency and customer service is questionable at best.
Date of experience: November 29, 2023
Oi Magda, tudo bem? I hope this message finds you well. So, bringing further explanation regarding your questions. Our European sales were offered and advertised as lasting until November 26th (I would happily attach the screenshot of our website, but we don't have this feature here; we can send you via email). Besides that, the sales were extended until the 30th for selected products that were on sale. I guess there might be a misunderstanding or overlooking regarding this matter. I'm sorry that our CS Team's communication was not as clear as it could have been, but this info was also shown on our home page during the promos. Also, I could see that you asked us about different promos on the US website. We did have different promos for each location, which are available on each country's website. Regarding the lack of contact via Instagram, our team is responding to the messages either in the comments or via DM, so if you do not have an answer yet, don't worry! One of our team members will reach out to you soon! Please feel free to contact us at [email protected] for any further clarification, okay? Beijos, FARM Rio Team
Rosalee
1 reviews US
Erica was super friendly and very…
Erica was super friendly and very helpful
Date of experience: November 28, 2023
Natalie Moore
1 reviews US
Had items in my cart - customer rep was helpful to adjust price
Had items in my cart, after submitting the order. Realized that prices were lower however system did not pick up guess because the items were already in the cart. Emailed customer service and Erica was exceedingly helpful. Adjusted the price. Thanks!!!!!!
Date of experience: November 29, 2023
Natasha Marie Rao
1 reviews US
I always find that customer service is amazing!
I always find that customer service is amazing virtually or in person from farm rio! I get assistance right away and everyone is just as positive and happy as the clothes!
Date of experience: November 29, 2023
Anon
1 reviews US
Great price adjustment policy
I requested a price adjustment for an item that went down in price within the 7 day window allowed. Process was easy and I had the difference back in my account within a few days. They allow price adjustments on sale and final sale items which is great. A few other places I have purchased from exclude adjustments on promotions!
Date of experience: November 29, 2023
Aisha Williams
1 reviews GB
Love shopping on this site
Love shopping on this site! The clothes are gorgeous and the customer service is top tier
Date of experience: November 29, 2023
Danna Lindsay
1 reviews US
I’m being as candid as possible here
I’m being as candid as possible here. A few years ago, I noticed my daughter wearing this beautiful sweater - then I noticed her coat and all these gorgeous outfits she’s been wearing. I finally asked her where she got her clothing and she said Farm Rio! That same winter, she gifted me this beautiful & most colorful sweater - and the rest was history! I became hooked! The compliments kept coming…I traveled every other month and I can honestly say there’s not a time that I don’t get a compliment. My enthusiastic response “Thank you - it’s Farm Rio!” Now, to talk about their customer service…yes, the big CR! They’re hands down the best!! I’ve never reached out and not get a timely response. If I purchased an item and it goes on sale - guess what? I send them an email and the very next day there’s an email asking how I’d like to be credited. I’ll forever be a Fantastic Farm Rio gal!! The quality, the culture and most of all they care about the environment. Keep up the good work y’all!! Love, Danna
Date of experience: November 29, 2023
Louise Furiati
1 reviews BR
Great products and CS team
Besides the gorgeous products, great response time and treatment from the team! They were helpful, thoughtful and caring about my issue. They offered me different solutions for my problem so I could chose the best fit for me. I will most definitely shop again from them!
Date of experience: November 29, 2023
Heidi
1 reviews US
Need More Contact Options
Customer service responds within two days but wish they would implement a chat or phone option to communicate. Price adjustment policy is 7 days and can be tricky to communicate just over email. Other than that, they usually resolve my issues.
Date of experience: November 30, 2023
Vasquez
1 reviews US
Beautiful & excellent customer service
I purchased two dresses which are absolutely gorgeous. When I made the purchase they were 50% off, two days later they had an additional discount for cyber Monday. I contacted customer service, the woman was so sweet, and quickly granted me a price adjustment. Thank you, Farm Rio for your excellent customer service. I shall be a returning customer!
Date of experience: November 27, 2023
Patrice Weddington
1 reviews US
My favorite clothing brand!!
The most beautiful clothes and wonderful customer service. I recently worked with Larissa and she was efficient, kind and really valued me as a loyal customer. I’ll never stop buying Farm Rio!!! ☺️ I went to Europe this past summer, and took so many of my beautiful things with me, and got so many compliments
Date of experience: November 30, 2023
Katina Georgiev
1 reviews US
Exellent customers service!
Exellent customers service,fast response!Im so happy with the results!I will keep shopping from Farmrio website!Thank you 😊
Date of experience: November 27, 2023
Christopher
1 reviews US
Very responsive to my question
Very responsive to my question
Date of experience: November 28, 2023
Becca Gonzalez
1 reviews PR
Consistently Excellent
I’ve placed many orders with Farm Rio and am consistently impressed with the high touch support their customer service team provides. They always follow up, are always extremely professional and kind, and I’m convinced are wonderful people in general.
Date of experience: December 01, 2023
Patricia Chongolola
1 reviews US
I absolutely love this company!!
I absolutely love this company!!! The clothes is beautiful, well made and so unique!!! Beautiful color pallets always!! I had a minor issue and it was fixed within days during the busiest shopping season! I’m a customer for life ❤️
Date of experience: December 01, 2023
Camila
1 reviews US
This was the first time I purchased…
This was the first time I purchased directly from the website (I usually purchase the brand from other retailers). I contacted customer service and I was promptly contacted with solutions to my issue. Made for an excellent experience. I’ll be shopping again!
Date of experience: November 28, 2023
Angela Pope
1 reviews US
Customer service!
Customer service was uniquely manual but also effective and personable. Very satisfied with my experience!
Date of experience: December 01, 2023
Shalca Nelson
1 reviews US
Great Customer Service
I always have an amazing customer service experience with Farm Rio. They always solve any issue I’ve had in a timely manner.
Date of experience: November 29, 2023
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About
We are a group of creatives from Rio de Janeiro, Brasil, who believe in the existence of happiness. More than a brand, we create enlightened cultural moments since 1997. Based on good energies and beautiful frequencies, we believe solar rays enlighten the soul. We believe in all colors and shapes that nature brings to our eyes, and to our feelings. We believe in local culture, and we keep it alive.