Reviews 4.4
9,608 total
Lauren Kelley
1 reviews US
Poor customer service
Poor customer service. I spoke with a rep from the company before placing the order. I expressed concern about needing a product shipped to me by a certain date. The rep calculated a timeframe for production, shipping and delivery that I agreed to, then the item was not delivered according to the timeline that the rep communicated. I would have paid a rush fee if I thought that the timeline was not feasible. I requested a refund and a different company rep was not willing to accept responsibility for the miscommunication on their company's end. I needed the product that I ordered, delivered by a certain date. The order arrived too late. I'll never patronize Craft Cuts again, and I would advise that you pay a rush fee if you do, because they dropped the ball on my delivery.
Date of experience: April 23, 2024
Brenda Hurst
1 reviews US
Beware
Beware. The fact that the cardboard is just corrugated is not stipulated. They do not accept returns or exchanges. I was offered a discount on another order but was required to pay the high shipping fee again. Will not recommend or use again.
Date of experience: November 29, 2023
Barb Preston
1 reviews US
The product came in flimsy and poor…
The product came in flimsy and poor quality and unusable! The size was off the description and the thickness, or lack thereof, was like paper. None of which was defined on the website. I would not even give it a 1 star! What's more, customer service was rude!
Date of experience: July 05, 2023
Barb, We apologize for any dissatisfaction you may have with the Galvanized Steel Metal Letters you purchased from us. The material, as described on our website, is made of 20 gauge steel, which naturally exhibits fine scratches and a varying silver color, creating an industrial aesthetic. To provide some perspective, the thickness of a 20 gauge steel is approximately .05 inches or 1.214 mm, in comparison to the thickness of paper which is .002 inches or .05 mm. We would like to assure you that our galvanized steel is not considered flimsy and is generally suitable for most lettering and applications. However, if you prefer a thicker metal, we would be more than happy to assist you with a replacement. Our Aluminum letters are available in various thicknesses, starting from .125 inches or 1/8 inch and going up to 1 inch. Please let us know if you would like to proceed with a return and replacement, and we will gladly work with you to find a solution that meets your needs. https://www.craftcuts.com/aluminum-metal-letters.html Feel free to contact our customer service team for help with this- [email protected]
Sharon Farmery
1 reviews US
EXTREMELY OVERPRICED…
Nothing went wrong other than the fact that these were over priced styrofoam cut outs. I didn’t realize how cheap they would look. Completely overpriced and because of your return policy i wasn’t able to return them. Even when it was numbers that they could easily resell. Bad bad customer service. They know once they get your order you are stuck paying even when it doesn’t meet good standards.
Date of experience: May 08, 2023
I'm sorry to hear that you are unhappy with the quality of our foam letters. We genuinely value your feedback and take customer satisfaction seriously. Please allow me to address your concerns. We strive to provide as much information as possible on our website to give our customers a comprehensive understanding of our products. Additionally, we make every effort to include detailed photos showcasing the appearance and material of our foam letters. We understand that visual representation plays a crucial role in making an informed purchase decision. Regarding refunds and returns, I regret to inform you that as each order is custom made, we do not offer refunds or accept returns unless the product is defective or damaged upon delivery. Once again, I apologize for any inconvenience this may have caused. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at [email protected]
kathleen smith
1 reviews US
It was a lot smaller than expected and…
It was a lot smaller than expected and did not hold up in the pool for the evening of the event
Date of experience: May 20, 2023
Kathleen, Thank you for reaching out to us regarding your recent purchase of the graduation foam letters. I understand that you experienced some difficulties with the product, and I apologize for any inconvenience caused. To ensure the letters stay together in the water, it is crucial to allow the adhesive to dry for a full 24 hours before placing them in the pool. If the proper adhesion and drying time are not provided, it can contribute to the letters not staying together as intended. The letters are 20" tall, the size that you ordered. I'm sorry if they are smaller than expected. If you require any further assistance or have any additional questions, please don't hesitate to let us know by contacting [email protected].
Kelly Jaquet
1 reviews US
Awful experience…do not buy!!
Awful experience…do not buy!!! Came unassembled even tho was told it would be. Had to glue together….came apart in pool! Totally not worth the money!!! Was told a manager would call me but never happened! I give zero stars!
Date of experience: May 09, 2023
Kelly, Thank you for reviewing your recent purchase of the floating foam letters. I understand that you experienced some difficulties with the product, and apologize for any inconvenience caused. Firstly, I want to clarify that the floating foam letters we sell are not pre-assembled. As mentioned on our website, the letters need to be assembled and glued together using the provided Silicone adhesive. The installation instructions for the product can be found on the product page where you made your purchase. To ensure the letters stay together effectively, it is crucial to allow the adhesive to dry for a full 24 hours before placing them in the pool. If the proper adhesion and drying time are not provided, it can contribute to the letters not staying together as intended. I apologize if this information was not clearly communicated during the purchasing process or if there was any confusion. We strive to provide accurate and detailed instructions to ensure a satisfactory experience for our customers. Once again, I apologize for any inconvenience caused.
Sam
1 reviews US
Disappointing
No instructions included for the product. Paid a lot of money for thin Styrofoam that broke before we ever used it.
Date of experience: May 22, 2023
Sam, we are sorry to hear that part of your floating pool letters broke before you were able to use it. It is very uncommon for this product to break. We are more than happy to replace any items that are broken. Please contact our customer service team for help with a replacement- [email protected] Assembly instructions and a step by step tutorial are found on our website, on the product page as well as here- https://www.craftcuts.com/community/special-occasions/floating-foam-letters/
Raven DuBose
1 reviews US
I love working with this company but..
I love working with this company, however I ran into an incident with their machine being broken, causing my order to be delayed. I totally understand that things happen how ever I would have appreciated a full refund or express delivery. The only thing I was able to receive was a refund of my shipping fee which was $8.99. With that being said I’m a little iffy on continuing to buy things from them.
Date of experience: December 16, 2022
leroy
1 reviews US
MY ORDER WAS DELAYED, CUSTOMER SERVICE IS RUDE
MY ORDER WAS DELAYED, I CALLED AND WAS TOLD IT WILL BE SENT OUT THE NEXT DAY, 2 DAYS LATER STILL NO UPDATE, CALLED AGAIN AND I WAS TOLD I HAVE TO WAIT BECAUSE THEY RECEIVED ALOT OF ORDERS OR SHE CAN PROCESS A REFUND. CUSTOMER SERVICE WAS BLATANTLY RUDE, WOULDNT BE COMING BACK
Date of experience: December 08, 2022
I apologize for the trouble and poor service you experienced with your order. Your order was shipped a few days later than expected due to the holiday rush. The shipping was upgraded at our expense to FedEx 2 day service and was delivered on December 27th. Please contact our customer service team with any questions or follow-up [email protected]
Jeff Paris
1 reviews US
I ordered large letters for an event
I ordered large letters for an event. The letters weren’t even made by Craft Cuts. They did nothing after I approved the order. Nothing was produced and no one called to tell me I wouldn’t get the letters. When I called the company on the day we agreed as a deadline, the exact response was, “I don’t know what happened.” They did not try to make it right. They didn’t scramble to get the letters done. They just refunded my money and I was left with a giant hole for me event. It was a terrible experience.
Date of experience: December 14, 2022
Jeff, I sincerely apologize that your order was not manufactured in time for your event and for the problems it has caused. We faced numerous delays this holiday season which affected our manufacturing capabilities. Unfortunately not all orders were manufactured and shipped out for delivery by Christmas. Our manufacturing team is closed this week and will not resume until January 3rd. I sincerely apologize that we were unable to complete your order in time for your event.
SDM
1 reviews US
I paid for 8 inches letters and I got…
I paid for 8 inches letters and I got just 3 inches letters. Even the first letter is less than 7. A scam
Date of experience: November 21, 2022
We apologize that the letters you ordered are not the size you expected. You placed an order for 7" tall letters in the Photoshoot font that spell "Ludovica". For consistency we scale all orders to a capital A in the letter height that is ordered, as explained on our website. Some capital letters may measure taller or shorter than the capital letter A in the font selected depending on the characteristics of that particular font. Lowercase letters, such as "udovica" will measure smaller/shorter than the letter height ordered because they are lowercase letters. The order you received has a capital L that measures 6.35" tall which is shorter than the 7" size that was ordered due to how we size each order for consistency. We want you to be pleased with your order. We will be happy to have your order replaced and size the letter L to measure exactly 7" tall and the lowercase letters smaller as they will naturally come. Please contact our customer service team to have a replacement order made at no cost- [email protected] or 800-721-0566
Scott Spanburgh
1 reviews US
It did not come in time for our event
It did not come in time for our event
Date of experience: August 02, 2022
A C
1 reviews US
Complete failure
I tried to paint on my mail box - the paint went all over - throwed the thing in the garbage
Date of experience: August 02, 2022
Shirley lewis
1 reviews GB
Dfs furniture quality is very ppor we…
Dfs furniture quality is very ppor we have a sofa costing 3000 pounds that they will not repair as is six months past its 2 year guarantee
Date of experience: May 11, 2022
Bob Hall
1 reviews US
H had a very noticeable indent in the…
H had a very noticeable indent in the side where it was cut too far in. Very noticeable as it was down one of the straight sides of the H.
Date of experience: February 28, 2022
Bob, I sincerely apologize that the wood letter H you ordered had an indent on it. Please contact our customer service team for a replacement- [email protected]
sung lee
1 reviews US
Honestly i was really like my previous…
Honestly i was really like my previous order with wood sign letters. But this vinyl letters is not worth. Shipment box was broken and already wet( cause rained all day) product, letters was not my imagine. Just trash out my order. Really bad experience.
Date of experience: February 23, 2022
Hello, I'm very sorry to hear that your order arrived wet. We will be happy to send you a replacement order. Please contact our customer service team for a replacement- [email protected] or 800-721-0566
Jeremy
1 reviews US
Underwhelmed with my purchase
Underwhelmed with my purchase. With the time it took to receive and money spent on shipping charges, I could have went directly to Hobby Lobby or any local arts and crafts store and paid same price while walking away with what I needed on the same day.
Date of experience: February 02, 2022
Jeremy, I'm sorry to hear that you are not happy with your purchase. All of our items are custom made per the font, size and color you select. These custom made orders take about 2 weeks to manufacture plus shipping. Please contact us if there is anything we can help you with. [email protected]
Delicious
1 reviews US
When ordered merchandise it asked for…
When ordered merchandise it asked for faster delivery add $11.00. It clearer states that it would arrive in the next 2 days. To top it off it arrived a week a later, no apology or refund of the $11.00 paid for faster delivery.
Date of experience: December 13, 2021
Justina, Hello, all of our orders are custom made. Each product has a pre-determined manufacturing time, anywhere from 4-12 business days plus Shipping. When you place an order you are prompted to select a shipping type- Standard (Ground), or 3 Day, 2 Day or Overnight. I located the order you placed on November 17th. When an order is placed the shipping date is displayed on your order. Your order shows that it would ship on November 24th. You selected Standard shipping, it was shipped UPS Ground. Your order shipped on November 24th and was delivered on November 30th. If you find this information to be in error please contact our customer service team and we will be happy to help you. [email protected] or 800-721-0566
Cheryll Fava
1 reviews US
It's supposed to be a "B"
It's supposed to be a "B"
Date of experience: November 02, 2021
Cheryll, I'm sorry to hear that you did not receive a letter B as expected. Your order details indicate that you ordered a letter P, not a B. We will be happy to make a replacement letter for you for a small fee. Please contact our customer service team and we will get this taken care of for you. [email protected] 800-721-0566
Thanh Loan Lai
1 reviews US
My letter was so bad
My letter was so bad. They have dirty because the paint not dry yet.
Date of experience: October 28, 2021
Thanh, I sincerely apologize that your order arrived in poor condition. We will be happy to send you a replacement. Please contact our customer service team and we will get this taken care of for you. [email protected] or 800-721-0566
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About
Letters and shapes from Craft Cuts are precision cut to your specifications, creating unique pieces, and sent promptly so you can start decorating. Our customer service team is not only friendly, but also creative with strong graphic design skills. Tell us what unique project you are working on and we will help you get custom made lettering to fit perfectly. Contact: 800.721.0566 or [email protected]