Reviews 3
60 total
Michelle Blair
1 reviews US
You disagree with EVERY negative response
I find it pretty interesting that for every bad comment your response is “we disagree with your comments”. How is it that so many people appear to have the exact same experience and yet you DISAGREE with them. Your website is NOT “clear”. especially when the receipt say membership is “free” and the follow up email requires you to confirm to agree to the membership and it also says if you are not interested please delete this email. you might talk about the membership on every page, but you are not clear that you cannot order unless you become a member.
Date of experience: April 10, 2024
Hi Michelle, Upon checking this is your second review to our company when you have not had any additional interactions with us. This violates the trust pilot policies and could be considered defamation. We understand your initial order was delayed in shipping but you were refunded in full already over a month ago and the situation was peacefully resolved. Our membership and website is very clear that it is “members only” and we make everyone agree to this before purchasing and also make them aware of what they will be charged upon checking out 10 days after the membership trial. Additionally our emails are extremely clear. We send the account creation email and follow all emails up with messages about the value of the membership. We do not in any way “require people to agree through email” because all of our members agree to the membership before they receive those emails. Additionally, we make sure everything on our website is clear and offer the 10 day trial so customers have the ability to cancel before they are billed. Unfortunately many customers forget about the membership. When these situations happy we do our best to help them and resolve the issue whether it is through a few free months or a refund. It would be impossible to provide the value of wholesale product, bible donations, ebooks, prayer groups and more without our membership fee. In your situation your order was delayed in shipping. This is something that we apologized for and tried to make right by giving you a full refund for the product and membership. This is a fair resolution considering there is nothing more we could do. We feel we have done all we can under the circumstances to make the situation right for you and hoped that through the refunds and apologize you would understand. As per leaving this additional review we have submitted an investigation with trust pilot. If you have additional comments or questions please contact us directly so we can resolve this matter peacefully.
Karen Cathriner
1 reviews US
Scam Company! Do not order from them!
I have tried repeatedly to cancel my "membership" with this company. My messages are never returned via email or text and the telephone calls are never answered. The are "out of the office" or "busy with another customer," I would tell ANYONE considering purchasing from this company ABOLUTELY DO NOT DO IT! My inexpensive "Christian" shirt has ended up costing my several hundred dollars!!
Date of experience: April 05, 2024
Karen, This review is highly inaccurate. We have responded to all of your inquiries within a 24-hour time frame and made sure your membership was canceled upon request. Additionally appropriate refunds were issued regarding our policies. We are very clear about the membership as it is posted on every single page of the website and we require all members to agree to the membership before they can purchase from us. We also send a content card in every order highlighting the membership benefits and we send dozens of emails and sms messages to our members highlighting the membership. We would not be able to donate bibles to those throughout the world and provide wholesale pricing up to 90% off without charging our membership fee. If you need help with an order or would like further clarification regarding our company please contact us directly.
Rhonda Clifton
1 reviews US
I love Christian Divinity
I love Christian Divinity, love my mustard mountain necklace and other necklace which made an excellent gift...made someone's day! Thank you Christian Divinity, for fast service, affordable christian merchandise, and love my free shirt! I ll be a retuning customer for sure. Have a blessed Day! Sincerely Rhonda Kennedy Sincerely
Date of experience: April 12, 2024
Thank you so much for your kind words and support! We're thrilled to hear that you love your mustard mountain necklace and that it made an excellent gift, brightening someone's day. Providing fast service and affordable Christian merchandise is our pleasure, and we're glad you're enjoying your free shirt too! We look forward to serving you again in the future as a returning customer. Have a blessed day!
Marlene Stewart
1 reviews US
I have been trying to cancel my…
I have been trying to cancel my membership for months with no avail. Do anyone know what else can be done with this situation.
Date of experience: April 18, 2024
Hi Marlene, Thank you for sharing this. You may have already seen our email but we did accidentally charge you again this month. I promise we had no intention of doing this as you did cancel your membership previously. These situations are super rare but please rest assured we have fully refunded you and made sure you are officially cancelled. We are very sorry this has happened. If there is anything more we can do to make this right please contact us directly. God bless!
Richard Kleinsmith
1 reviews US
UNABLE TO CANCEL 'MEMBERSHIP'
My wife ordered one time. Received order, no problems. Then, $19.95 began appearing on credit card. I was not aware that there was a membership. I have tried unsuccessfully, to call, text and all I get is patronizing responses. I give them the information they ask for and it is asked for in the next text. So, I tried texting CANCEL MEMBERSHIP but I have reservations that this will work. I do NOT have a good feeling about this company but will file with the BBB if no response.
Date of experience: March 16, 2024
Richard, Your wife Donna inquired early yesterday morning to cancel her membership with us and we responded within one hour letting her know it was canceled. Our responses were very clear. We were just trying to offer you a discount to stay a member of our community but we understood you didn’t want to pursue a discount. We have confirmed her membership is definitely canceled. If you have any further questions or need any further help please contact us directly.
Kayla
1 reviews US
Grateful for this Sister Christian Company!!!
I appreciate this Sister Christian company and it's kindness into this world. I ordered 2 shirts from them and they sent me a free bracelet that said He is Risen. It is so cute and adjustable! I wear it alot and I'm very grateful for it! Thank you Christian Divinity! Keep shining your light and Blessing others! Amen!
Date of experience: April 24, 2024
Thank you so much for your heartfelt words and support! We're truly touched by your appreciation for our company's mission and the kindness we strive to spread. We're thrilled that you love the shirts you ordered and the free bracelet with the meaningful message. It warms our hearts to know that it brings you joy and that you wear it often. Your blessings and encouragement mean a lot to us. We'll continue to shine our light and bless others, inspired by wonderful customers like you. Amen!
Olivia Bevill
1 reviews US
I ordered a necklace for my bestfriends…
I ordered a necklace for my bestfriends birthday and a bracelet for myself. Once I realized I was going to be charged for a monthly membership I reached out to cancel. To my understanding she was going to cancel my order that way I wouldn’t be charged for the membership and refund me for my order. I was never refunded for my order and was charged the membership fee but also never received the items. She’s saying I would have to return the order to receive the membership fee money back. How am I suppose to return something I never received?!? This whole company is a mess and it’s disgraceful to call yourself a Christian company when you can’t even be honest.
Date of experience: April 05, 2024
Olivia, We have no customers with your name so we feel you may be talking about another company. We have submitted an investigation to help get this straightened out.
Anita Hilst
1 reviews US
The shirts were beautiful and I loved…
The shirts were beautiful and I loved them. The bracelets, however, were much too tiny for my large sized woman wrists so I gave them away to friends. I also felt like I was getting charged a monthly fee just to pray and fellowship (things I would do anyway), as I won't purchase anymore stuff for a very long time most likely.
Date of experience: April 16, 2024
Brianna M
1 reviews US
positive messages to wear!
I love the positive options of messages I can't get anywhere else. I personally don't wear the cross, so some of the Tees are great messages but I won't buy them if they portray the cross, but still fun to look through all these and get a discount thanks to a Facebook ad!
Date of experience: April 30, 2024
Kathryn
1 reviews US
If I could give you less than one star…
If I could give you less than one star I would. I had absolutely no idea that when I bought a shirt from you that I was committing to a monthly membership. When I call the phone number on my credit card statement there is literally no message just music. I sent emails with no response and I refuse to text you to give you more of my personal information . I suppose I will have to cancel my credit card (which is a huge hassle ) just to get rid of your charges and stop you from charging me in the future. Christian you say??? Really??? shame on you.
Date of experience: May 01, 2024
We are sorry you feel this way. Christian Divinity is a members-only company that offers wholesale pricing on all of our products and also helps provide Bibles to those around the world. Unfortunately, we can not sell our products at wholesale pricing without the membership fee and we wouldn’t be able to afford the donation to help distribute the word of God. Our website is very clear and talks about the membership on every page. We also require all members to agree to the membership before they can checkout. Additionally, we send dozens of emails and SMS messages to our members about the membership monthly. Through the membership, you saved a lot of money on your order. If you would like to resolve this peacefully and come to a reasonable resolution we encourage you to contact us directly.
Princess Kristy
1 reviews US
Mustard seed necklace and faith cross bracelet
The selection of items with the promotional discount prices was great. I really like the idea of weekly email membership with connecting to a prayer community but can’t currently afford the monthly cost of it. Maybe after I begin a new job then I can sign up again for the monthly subscription. I don’t really understand how it works though. 🌹❤️👍🏼🤩
Date of experience: February 08, 2024
Vihaus-bl Ustemchuki
1 reviews US
"Free" T-shirt.
I was offered a free t-shirt on Instagram. The only thing to pay was shipping $9.58. I paid shipping, the company sent me the t-shirt. It was fast and timely. I gave them a 5 star review. Soon after that they charged me $19.95. Moreover, it turned out that now I am a member of their company and have to pay this amount monthly. It was never clearly specified while they advertised "free t-shirt for mothers day". I protested. They offered me one month free of the subscription, and then $9.95 monthly. But I never wanted any membership with them. I asked them to cancel any membership of mine. They didn't respond to that email. Something is wrong here.
Date of experience: April 25, 2024
Wendy Witherington
1 reviews US
horrible!!!
This company does not even deserve 1 star. I have called, texted and sent multiple emails and never heard a response back until after i was charged for a membership fee. When i purchased i had no idea i was also forced to purchase a membership and when i asked for a refund i received a message from Anna and Ashley telling me the only way I’ll get the membership fee refunded is if i return the order that I purchased separately. They are absolutely crazy! Worst company and a complete scam. Don’t give them your money. I have also advised all my friends and family against such a horrible and untrustworthy “business”
Date of experience: May 02, 2024
We are sorry you feel this way. Christian Divinity is a members-only company that offers wholesale pricing on all of our products and also helps provide Bibles to those around the world. Unfortunately, we can not sell our products at wholesale pricing without the membership fee and we wouldn’t be able to afford the donation to help distribute the word of God. Our website is very clear and talks about the membership on every page. We also require all members to agree to the membership before they can checkout. Additionally, we send dozens of emails and SMS messages to our members about the membership monthly. Through the membership, you saved a lot of money on your order. If you would like to resolve this peacefully and come to a reasonable resolution we encourage you to contact us directly.
Dana Waggoner
1 reviews US
Horrible communication and extra unauthorized charges
Communication was horrible… several messages were sent with no response back. There is NO phone number, only email, and no responses were received. Wanted shirts to be shipped quickly and no communication as to if that was possible was received. Shirts seem to have been sent quickly, but because no communication was evident they sent them UPS and UPS does not deliver on Friday Saturday or Sunday….if USPS was used (of which I offered to pay for), the shirts would have been delivered as needed. Therefore, the shirts were not on time. If I would have known they would not have been able to be here on time I would not have ordered… Therefore, they would’ve lost the order and that’s why they pretty much refused to communicate…which has now canceled any order I would place with them in the future. Also, I did not authorize a reoccurring monthly charge and they took it upon themselves to do so, now I’m working to try to get it off 🙄. Shirts ordered seem to be as described. Overall , I would not order again.
Date of experience: March 25, 2024
Dear Dana, Thank you for sharing your feedback. We're really sorry for the communication issues you experienced and any inconvenience it caused. You placed your order during a recent transition period with our shipping locations, this made our communication process more complicated than usual and we regret any neglect that you may have incurred as a result. We understand your frustration with the shipping timeline. We’re sorry it did not meet your expectations. Regarding the recurring monthly charge. That is the cost of our monthly membership. All customers explicitly consent to our membership via a checkbox at checkout. We apologize for any confusion and have cancelled that membership based on the sentiments expressed in your review. If there’s anything else we can do to assist you, please reach out to us at directly at [email protected]. Thanks, Christian Divinity Customer Support
Dorian Cornelius
1 reviews US
Beautiful way to share God's word
I received my shirts quickly and they are beautiful. The fabric is soft and the message is very artistic. I look forward to sharing God's word wherever I go.
Date of experience: May 10, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you received your shirts quickly and that you think they're beautiful.
Kelli Priddy
1 reviews US
I purchased a T-shirt and did not…
I purchased a T-shirt and did not realize I was going to get scammed into a membership. I noticed multiple charges on my credit card statement. I emailed the company and waiting for a response. I have know idea what the membership is all about? I was sent nothing but the T-shirt. I am extremely disappointed. I see I am not the only one this has happen too.
Date of experience: May 13, 2024
Hi Kelli, We are sorry you feel this way. Christian Divinity is a members only company that offers wholesale pricing on all of our products and also helps provide bibles to those around the world. Unfortunately we can not sell our products at wholesale pricing without the membership fee and we wouldn’t be able to afford the donation to help distribute the word of God. Our website is very clear and talks about the membership on every page. We also require all members to agree to the membership before they can checkout. Additionally we send dozens of emails and sms messages to our members about the membership monthly. Through the membership you saved a lot of money on your order. If you would like to resolve this peacefully and come to a reasonable resolution we encourage you to contact us directly.
Love Better
1 reviews US
Shirts came in with prints crooked
Shirts came in with prints crooked. I mean really crooked! Tried to get a replacement or refund and no go. In The NAME OF JESUS whatever is stolen from me will return times 7! Y’all better watch what you plant out there because harvest time will come.
Date of experience: May 11, 2024
We are really sorry to hear about the issue with the prints on your shirts. This is not the high standard of quality we aim to deliver to our customers. Please accept our sincere apologies for any inconvenience this has caused. We want to make this right for you. Will you please email us at [email protected] with your order information and pictures of the misprinted shirts? This will help us expedite the process of sending you replacements as soon as possible. Thank you for bringing this to our attention. We appreciate your understanding and patience as we work to resolve this matter for you.
Katelyn Adams
1 reviews US
I’m still awaiting my products
I’m still awaiting my products. My shipping date has changed 4 times since ordering, pushing it back each time. I bought 2 bracelets and 2 necklaces and after I checked out it says I only ordered 2 necklaces and 1 bracelet. Its been a hassle but I am still excited to be able to give these gifts to my mom when they eventually arrive
Date of experience: May 01, 2024
Hi Katelyn! Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced with your order and shipping timeline. We would like to clarify the reason for you only seeing 1 bracelet after checking out. Those bracelets were sold with promotional pricing which included a limit on the quantity that could be ordered per customer. We apologize for any confusion this may have caused and understand how frustrating that could be. We’re so excited that you’re looking forward to giving these gifts to your mom but we still want to make things right with you. Please email us directly at [email protected], and we’ll send you a digital gift card to show our appreciation for your patience and understanding. Thanks, Christian Divinity
Becky
1 reviews US
I received my bracelet HeHasRisen very…
I received my bracelet HeHasRisen very nice and small enough it fits right in with my other bracelets.
Date of experience: May 15, 2024
Thank you for your lovely review! We’re so happy to hear that you love your bracelet and that it fits in perfectly with your other bracelets.
customer
1 reviews US
It’s beautiful!!
I recently purchased this necklace and plan to use it in a podcast giveaway to celebrate my 200th episode! I loved that it had turquoise in the wave and I plan to buy one for myself now. :) actually I’ll probably buy a few lol for gifts too.
Date of experience: May 17, 2024
We're so happy that you love the necklace! We love to see people using our products to spread God's love. We'd love to chat with you more about your podcast, please contact us directly at [email protected]
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Joining the Christian Divinity Club is more than just having access to our amazing resources like devotionals, ebooks, videos, challenges, and all of our incredible spiritual products. Joining the Christian Divinity Club is about joining a sisterhood of faithful women across the globe. You'll get to walk hand in hand with other Christian women as they help you and you help them in their faithful walk with Jesus Christ.