Reviews 4.2
5,677 total
Shawn Mathis
1 reviews US
Don't call these people..Incompetent
They called many times asking me if I accepted the offer and I told them I had. Then 3 times they said they would pick it up then ignored my calls. They don't keep their word and are very clumsy. Took a hundred dollars less for cash for cars to come and get it, which they did 2 hours after I called them and did it 2 hours earlier than they said. That's the place to call
Date of experience: April 09, 2024
Dear Shawn, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced. It was never our intention to cause any delays or misunderstandings. On the day in question, unforeseen circumstances prevented us from adhering to the scheduled pick-up, despite our initial confirmation. We understand how important it is for our customers to rely on prompt service, especially when time constraints are involved. We are continually working on improving our communication and scheduling processes to ensure that this type of situation does not occur in the future. Thank you once again for your feedback. It is crucial in helping us improve our service.
Fahmi
1 reviews ID
Unfortunately
Unfortunately, my experience with CarBrain was extremely disappointing. The customer service was lacking, with staff members appearing disinterested and unhelpful. The condition of the cars on the lot was subpar, with several vehicles showing signs of neglect and wear. Additionally, the pricing was exorbitant compared to similar models at other dealerships.
Date of experience: March 11, 2024
Tina Casebere
1 reviews US
Didn't buy my 1992 f150.
Didn't buy my 1992 f150.
Date of experience: February 17, 2024
Daniel Visness
1 reviews US
The classic deceitful dealer
The classic deceitful dealer; do not trust them. Their non-existent "evaluators" will interestingly provide the same amount as any other instant offer service while masquerading as a real go-between for you and local dealers. Whether or not they will take your car away without hassle doesn't matter; their deceptive tactics guarantee that you will not get what you deserve for your vehicle. Do not trust them!
Date of experience: January 24, 2024
Hello Daniel, thank you for your feedback. CarBrain has several processes to provide our clients with a confirmed offer. In your case, photos were requested to complete a 2nd evaluation to determine if a higher price was available. Although a higher offer was not given, your original offer was available. You declined our guaranteed offer and you were not under any obligation to accept our offer. Thank you for thinking Carbrain.
S P
1 reviews US
CarBrain endorses tow company to low ball at pick up.
CarBrain endorses third party tow companies to re-negotiate their guaranteed quote at the time of pick-up. I was completely honest with the condition of my one owner truck. Driver arrived and immediately offered me only $50. Related CarBrain offer was $395, he shook his head and laughed. Then through his translation app, gave me a long list of reasons why he was not paying CarBrains quoted price. I refused, he called the CarBrain office, twice in the 2 hours he was here and said a $100 offer was firm. After 2 hours of going around and around with the driver I began to feel intimidated by him. Believing that CarBrain had change the offer I accepted, reluctantly. He refused to give me a receipt nor sign the Title. Contacted CarBrain and they said he did not call them and he must have been speaking with the towing company, washing their hand of any commitment or promise. I insisted that I wanted my truck back...but of course it had been stripped for parts. CarBrain offered me a $50 gift card, which I refused as they would not honor their $395 promise. CarBrain endorses the third party towing companies to low-ball their customers and refuse to make it right. Cheated me out of $295 GUARANTEED quote. Do not do business with CarBrain, they hire third parties to knowingly cheat you with their permission.
Date of experience: November 22, 2023
Hello, CarBrain offers are guaranteed contingent upon an accurately described vehicle. If the tow provider finds that the vehicle was not described accurately, the offer may be changed at pickup. This most commonly occurs with the catalytic converter being aftermarket. Offers come with no obligation, and clients have the option to turn the offer down at any point, including up to the point of pickup. Because you accepted the altered offer at pickup with our service partner, we could not return the vehicle to you. Today, a manager reached out to you and made an offer for a gift card for the difficulties experienced, which you refused. The partner who picked up your vehicle is a recycler, and signing over the title is not required. However, we can provide you with a bill of sale for the vehicle. We will review your file internally to learn what we can do to minimize last-minute offer changes in the future. -The CarBrain team
customer
1 reviews US
I was supposed to get $470 for my…
I was supposed to get $470 for my vehicle, but when they came to pick up the car he told me some nonsense that the cars catalytic converter was 'universal' so they would only give me $275 for the car. The catalytic converter alone is worth more than $470! I didn't have the time to argue and needed to get this done so I took the $275. I'll never use your service again and I'll warn everyone I know to avoid you scammers.
Date of experience: November 03, 2023
Hello, We want to be able to reach out to you to learn more. Aftermarket catalytic converters are generally significantly less valuable than OEM catalytic converters, and may affect the offer for a vehicle. However, if you reach out to us at [email protected] with your reference number, a manager can investigate your file. -The CarBrain team
NO
1 reviews US
I would give ZERO stars if it let me
I would give ZERO stars if it let me. I had a HORRIBLE experience with this company CAR BRAIN and SOOWYS the company that issued me the BAD check and towed my car away. Basically they lied all along that this wasn't a SCAM. IT IS A SCAM. The check they wrote me BOUNCED! This was a HORRIBLE DISASTER I spent many days on the phone and I took off work to meet them when they were going to pay me, which they never showed up. It is a criminal offensive to willing write a BAD CHECK. In the end I did get my money CASH 5 DAYS LATER. They should have just paid with CASH when they towed my vehicle away. After all this running around and stress I WOULD HAVE DONE THIS TOTALLY DIFFERENT HAD I KNOWN THEY WERE GOING TO RIP ME OFF. Donate your car would be a SMARTER CHOICE. These companies should be ASHAMED OF THEMSELVES. THEY ARE THIEFTS. DON'T USE THESE COMPANIES THEY ARE LIARS.
Date of experience: October 12, 2023
Hello, CarBrain is not a scam - we have been in business since 2013. However, your experience does not meet the standards set out by CarBrain and is not a usual experience for CarBrain clients. A CarBrain manager will reach out to you tomorrow to learn more about the cause for the payment issue. We’re happy to hear that you did receive your payment, although we are sorry that it was delayed by several days. -The CarBrain team
James Ryan
1 reviews US
Short Changed
They salvage company didn't honor the price you quoted. I was cheated out of $100
Date of experience: September 27, 2023
Hi James, A CarBrain manager will reach out to you tomorrow to learn more. Offers are guaranteed as long as the vehicle was described accurately. Unmentioned damage or missing parts, like a missing catalytic converter, can result in an offer changing at pickup. -The CarBrain team
Unhappy Seller
1 reviews US
Confirmed an Offer, Took My Title Info, Then Tried to Go Back on the Price
I had an offer from them for an older car for a few hundred dollars set to expire on the 26th. I contacted them on the 25th and accepted their offer, which a female agent verbally confirmed over the phone (this is called a "contract"). We then moved to the next stage of the sale in which I sent in my title information, where to leave the check, etc. They told me to await a text message from their dispatcher for the exact pick-up time, and I did. Well, I never got the text message, so I e-mailed them the next day, and then the next, asking what was going on. Oops, they didn't want to pay the original amount anymore; they wanted to reduce it by 20%! Something something "market value." No, sorry, my car didn't lose 20% of its value in 24 hours, and also, you had an agreement with me, so stick with it. Bottom line: they didn't honor the offer they gave me and then lied to me when I confronted them about it. Don't waste your time with Carbrain. EDIT: They replied with, "Please reach out to us at [email] and a manager will contact you as soon as possible and look into your file." Yeah, right. The last thing I want to do is spend another minute of my time on this company.
Date of experience: September 25, 2023
Hello, We want to hear more about what happened with your vehicle offer. Please reach out to us at [email protected] and a manager will contact you as soon as possible and look into your file. -The CarBrain team
Chevyowner
1 reviews US
Lowball offer, they want the car for free
Carbrain would only offer me $125.00 for my 2003 chevy silverado 2500hd. They lowball their offers. Their 2 competitors offer $500.00.
Date of experience: September 16, 2023
Hello, Our offers depend on a variety of factors, including the details of the vehicle such as its mileage and condition, the location of the vehicle and the current vehicle market. In some cases, our team can help you look for a higher offer for your vehicle. However, our offers ultimately reflect current market rates. -The CarBrain team
El Henrys
1 reviews US
BAD EXPERIENCE
This middleman company did nothing but waste my time, and didn't have any consideration I was waiting outside in the heat even after I told them I'm disabled. I got an offer after completing their online questionnaire. After making arrangements they lacked communication for two days as to when, and who, was meeting me to finalize the transaction. Guarantee their word is no good. Don't let your time be disrespected, there are many other companies that stand by their word and provide great customer service. NOTE: TMetal, the company that the car was going to go to, was no help either. I contacted carsforcash.com they matched Carbrain's offer, and arrived the next morning, as scheduled, to complete the transaction. That's how you take care of business!
Date of experience: September 08, 2023
Hello, CarBrain always strives to provide top quality customer service, and when that happens, we take it seriously and investigate what went wrong. CarBrain will look into your file, and a manager will reach out to you to learn more about what went wrong. -The CarBrain team
jack kovar
1 reviews US
Carbrain wanted my vin
Carbrain wanted my vin, pictures, miles on Odo. Then said they would get back to me with offer. Final response was they could not find any buyers. ????? I assume they are resellers… Just a middleman. They were of no help to me. :-(
Date of experience: September 08, 2023
Hi Jack, Unfortunately, we could not purchase your vehicle because it is an RV. At this time, CarBrain only specializes in cars, including small to midsized cars, SUVs and trucks. If you are ever looking for a solution for your car, we will be more than happy to help. We wish you the best of luck! -The CarBrain team
Phoenix Garrison
1 reviews US
Huge disappointment.
I felt very frustrated and unvalued due to the lack of communication and care the business and it's people has to it's clients. The disorganization caused me to go through an extended process in order to achieve the bare minimum of service. My experience was difficult and very much unhelpful.
Date of experience: September 05, 2023
Hi Phoenix, We would love to know more about your experience and what went wrong. Please reach out to us at [email protected] with your reference number and more information about your experience and a CarBrain manager will reach out to you as soon as possible.
Tracey
1 reviews US
I was originally offered $450 from…
I was originally offered $450 from carbrain, even after giving them all the information about the car I received an email stating the offer was still good. When they came to retrieve the vehicle I was told the catalytic converter was an aftermarket one and they shorted the amount by $150. From all the reviews I'm seeing, there seems to be a pattern of being told the catalytic converter is "aftermarket". I had mine fixed not long ago and from what I understand, it was welded but my mechanic never stated they changed it entirely or used an aftermarket part. I spent ALOT of money fixing it so it doesn't seem accurate that it is aftermarket. I was already doubting it but now after seeing all the reviews saying the same thing this seems to be a way to shorten the amount originally offered to clients.
Date of experience: August 28, 2023
Hi Tracey, We appreciate you raising your concern. As a company that stresses providing top quality customer service, we thoroughly investigate any issue that is reported to us. We take a serious look into all reports when offers are dropped for any reason to determine the cause. We are reaching out to our partner, and we will be reaching out to you as well to learn more about what occurred with your vehicle and investigate your file. -The CarBrain team
Kelly hop
1 reviews US
Ripped off on what was suspose to be paided for my car
On August 10, 2023 I looked up carrying and they told me they would give me 570.00 for my car, but that's not what.i got. I got 370.00 which is a rip off, the company they use out of Orlando is the worst. They send a Spanish speaking man, I don't speak Spanish. They loaded my car and he gives me 380 and takes off before you can count the money. Call the tow company and they say the cadalic converter was missing, which it wasn't, and a lot of damage underneath, which wasn't the truth, I asked them to bring my car back and I'd return the money cause they ripped me off, so when a car brain Representative from car brain called I told them I didn't get what I was told was what the car was worth. He told me there investigating the tow company now cause I guess the company has gotten 3 other people saying they got ripped off by the tow company too, well in the mean time me and my family is out 190.00, All carbrain can say is were sorry and there investigating the tow company.But want me to give carbrain another chance. I don't think I'll trust them again. And it's too bad cause I now have another vehicle that isn't working and needs to be towed, but I can't trust this company. If carbrain would have said we're sorry and let us give you the 190.00 you lost, then we'll just sue the tow company to get are money back, but nothing but I'm sorry and give us another try. Very very disgusting customer service.
Date of experience: August 10, 2023
Kelly, CarBrain prioritizes customer service above all else, and we thoroughly investigate any claims or concerns that clients report. In this case, we have reached out to the service provider who purchased your vehicle, and they were able to send photographs confirming that your vehicle had an aftermarket catalytic converter when it was picked up. The partner who picked up your vehicle is an auto recycler, and for recyclers, catalytic converters are the most valuable part of the vehicle. Per the terms of our agreement, service providers can alter the terms of the offer if a catalytic converter is missing or aftermarket. Because you accepted the modified offer and sold your vehicle to our partner, we cannot help you obtain a different offer from an alternate vendor. Please feel free to reach out to us at [email protected] or call us at 877-877-7911 to discuss your file further. -The CarBrain team
Karen K
1 reviews US
Check Hasn't Cleared
There was confusion as to who and when the pickup would take place. The transaction happened four days ago, and the check still hasn't cleared. I'm very concerned that this was a total rip off.
Date of experience: August 17, 2023
Karen, CarBrain has been in business since 2007. We are a reputable, safe business, and we will ensure you receive your payment. Tomorrow morning, our operations manager will contact you to confirm your payment status and address any issues we can resolve on our end, if they exist. -The CarBrain team
rio washington
1 reviews US
First I had to drive to Ohio to get a…
First I had to drive to Ohio to get a new title which was 2 hours away then I get back to Michigan to be told that that need a michigan title to get the car picked up, So i got SOS to get a title that i have to wait in the mail for. I call 2 days straight to see when my vehicle is getting picked up. Now my vehicle was picked up I have no funds from either company and I have to wait to receive the title to receive my funds so be prepared to get the run around
Date of experience: August 14, 2023
Hello Rio, Please reach out to your file manager as well as [email protected] as soon as possible. We would like to learn more about your situation, including why you had the complications you did with your title, and help you get your payment as quickly as we can. -The CarBrain team
Susie Webster
1 reviews US
Do not use this company unless you want…
Do not use this company unless you want to waste your intire day waiting for them not to show up, then they say its your fault & do you want to reschedule. I waited all day long & nothing, my day off, instead of getting things that needed to be done, done. Then they ask do you want to reschedule. Its your choice, if You want to get scrwed over, then use this piece of crapcompany. You have been warned
Date of experience: August 11, 2023
Hello Susie, We’re sorry to hear you had difficulty with your pickup. In some circumstances, a local partner may have difficulty picking up the vehicle at the scheduled time. Although we always encourage partners to communicate with clients as needed to facilitate pickups, there are times when that doesn’t happen. Your file manager will be reaching out to the partner to learn what caused the scheduling difficulty, and to see if we can help you reschedule your pickup. -The CarBrain team
Carmen Kafie
1 reviews US
I approve an offer for $500 to selling…
I approve an offer for $500 to selling my car, and when the driver come to pick up my car he told me that my car have a universal cathalitic converter and for that reason the offer will be $275... I call my mechanic and told me that my car have the original cathalitic converter but is universal nothing is wrong or missing, so I think this type of transaction should be more transparent. $500 is a very low price for a car that runs perfect I tried to selling fast because the car is on the street. So I cancelled the transaction make me lose time
Date of experience: July 27, 2023
Hello Carmen, From what I understand, the issue is that your converter is an aftermarket converter, rather than an OEM (original from the manufacturer) converter. Although aftermarket (universal) catalytic converters are functional, they are significantly less valuable. As a result, vehicles sold for scrap with aftermarket catalytic converters will receive lower offers. Our offers come with no obligation, so you do have the option to reject it at pickup, particularly if there are any changes. If you are still interested in finding a different offer through CarBrain, your file manager can continue to help you. Your file manager has been alerted to the news about the offer being changed and should reach out to you shortly. -The CarBrain team
Patrick Clements
1 reviews US
Very Disappointing Experience
I called in and was given a proposal of $590 for my car. I was not told by the person I spoke to nor did the website say anything about they could possibly change the proposal amount once they see the vehicle. The guy comes out to pick up the vehicle, checks it out and after calling to confer, comes back to say he could only offer me $320 I believe. I tried getting at least $400 based on the huge difference from what I was proposed. He would only go as high as $360. I accepted it only because I was very aggravated and wanted to be done with it. I called to speak with a manager and was told one would call me back but of course never did. Very disappointing experience, and I will tell everyone I know to stay away from this place unless someone reaches out to me and at least makes an effort to make things right!
Date of experience: July 12, 2023
Hi Patrick, Our quote process does state that offers are contingent on vehicles being described accurately, but we want to learn what happened with your file. A CarBrain manager will be reaching out to you and our partner today to learn why the offer was dropped and what we can do. -The CarBrain team
Contact
About
CarBrain is the marketplace for less-than-perfect cars. Whether your vehicle is a total loss, a junk car or just a high-mileage older vehicle, we can make an offer on it in less than 90 seconds with free towing included!
We provide a convenient, customer-service focused solution for clients looking for an easy way to get rid of unwanted vehicles. Tell us what car you have, and we'll give you a no-obligation quote lightning fast! CarBrain offers are guaranteed for seven days, and they always include free towing, no matter where you are. We can pick your car up in as little as 24 to 48 business hours.
Have any questions? Our team is always available to answer them at 1-877-877-7911 or via email at [email protected]. We're here to walk you through the process and provide you with the support you need to sell your car without the hassle and fuss.
CarBrain has been in business since 2007 under the name of DamagedCars. With nearly 15 years of experience, we are the experts in the less-than-perfect car market. Don't waste your time with untrustworthy vendors — turn to a company you know you can trust. Get a quote and get started selling your damaged car today with CarBrain!