Reviews 3.4
568 total
PRADO FLORES Israel
1 reviews MX
Shipment information outdated
Shipment information outdated, shipment service too slow
Date of experience: April 20, 2024
Dear Customer, Thank you for taking the time to share your feedback. We understand your concerns regarding the duration of the shipment and the outdated shipment information. Shipping from the US to Mexico can indeed take longer than expected, primarily due to the customs processes that are out of our direct control. We are continuously working with our shipping partners to improve and provide more accurate and timely updates. We aim to make this process as efficient as possible and are committed to enhancing our tracking systems. We apologize for any inconvenience this has caused and appreciate your patience and understanding. If there is anything else we can assist you with, or if you need more specific details about your shipment, please don't hesitate to contact our customer service team. Thank you for your understanding. Best regards, Customer Service Team
ULRICH RN George
1 reviews US
i WAS SENT PRODUCT THAT i WANTED NEXT…
i WAS SENT PRODUCT THAT i WANTED NEXT MONTH OR EVEN LATER, i PLACEED IN THAT CATEGORY AND i ALSO WNATED TO SWITCH MY CREDIT CARD IN ORDER TO EARN FROM THE CARD MY CARD THIS MONTH THE AWARDS WERE ALREADY USED UP . sEEMS YOU HAVE NO WAY TO ADD AND THEN DELETE HWICH i FID SUSPECT IN ORDER TO PREVENT ME FROM CANCELING OR THE LIKE . i EVEN DELETED MY CARD AND YOUR WEB SITE ID NOT COMPLY . REALLY i CCANCELED FOR THIS MONTH THE bREWERS yEASTY HAIR FORMULA BUT IT CAME ANY OH HOOOOOO
Date of experience: February 24, 2024
Dear George, Thank you for your review and for bringing these issues to our attention. I apologize for the inconvenience and confusion surrounding your recent order with us, particularly concerning the timing of the shipment and the difficulties you faced with updating your payment information. At SuperSmart, we strive to provide clear, flexible purchasing options, including the ability to easily update or change payment methods and cancel orders when necessary. It seems we fell short of these goals in your case, and for that, I am truly sorry. To resolve this matter and ensure your satisfaction, I would like to investigate this further and see how we can correct the issue regarding the unwanted shipment and payment method updates. Could you please contact us directly at [email protected]? We want to make sure we address all your concerns and adjust your account according to your preferences. We appreciate your feedback as it helps us to improve our service. We are committed to making this right for you and look forward to speaking with you soon. Thank you for your patience and understanding. Best regards, Customer Service Team, SuperSmart
Debby
1 reviews US
I placed 2 orders
I placed 2 orders. One was taking a while to arrive so I reached out to the company and they resolved that immediately. My second order I received very quickly. Really like the products.
Date of experience: May 02, 2024
Steve Massaro
1 reviews US
It’s always been easy ordering I’ve…
It’s always been easy ordering I’ve been a customer for 3-4 years always excellent products and prices
Date of experience: May 02, 2024
RAMLOSE Darlene
1 reviews US
Great Experience
I had a great experience. The person on other end of the phone answered all my questions and made it easy to order. I was surprised how quick I received the product.
Date of experience: March 01, 2024
Longbow
1 reviews US
Good products with quick shipping.
Good products with quick shipping.
Date of experience: March 01, 2024
JR
1 reviews US
Like the product
Like the product. Fast shipping. 4 stars, but only because of price, which is understandable during these particular economic times, but still get 5 stars. Thank you.
Date of experience: May 10, 2024
Barbie
1 reviews US
Supersmart for Good Health
Supersmart Forte probiotic helped me rebuild my gut after several surgeries decimated my Colan and Digestive Tract. Their products are life changing! Thank you!
Date of experience: March 06, 2024
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