Reviews 4.5
1,618 total
Michael Bitolas
1 reviews US
awesome no issues at all
will buy again!
Date of experience: September 13, 2016
We look forward to working with you again soon!
John
1 reviews US
Beautiful diamond at a good price delivered quickly!
We got a beautiful hearts and arrow signature diamond from BG in a perfect setting. The price was right and customer service was very responsive. The diamond was delivered right on time and we couldn't be happier! Highly recommended.
Date of experience: September 16, 2016
John, thank you for your kind review! We always strive for the satisfaction of our customers through our customer service and quality. We’re thrilled you were able to find the perfect diamond featuring our signature Hearts and Arrows motif!
Mark
1 reviews US
Above and Beyond
Brian Gavin and Jamie Carson went above and beyond my expectations and delivered an amazing customer experience, making my engagement ring purchasing process effortless, smooth and comfortable. Being nervous about purchasing online, I flew down from NYC for the day to look at diamonds. Brian himself sat with me for two hours, going over the details, and sharing his time-honed perspective. Instead of the usual high-pressure sales, I got a relaxed conversation with someone who just wanted to help find the right diamond for me. Then, when at the end of the appointment we realized that the diamond I had picked out had been sold online (during the appointment! ), Brian agreed to take a trip overseas to find me an equivalent or better diamond, all for the quoted price of the one I had picked out! And boy did he come through. I got a beautiful 1.31ct I VS1 Brian Gavin Blue in place of the 1.25ct J VS1 I had picked out. The new diamond was even more stunning than the original, and when set produced the ring that I had been only dreaming I would be able to give my now fiancee. Jamie was a wonderful person to work through the purchasing process with, and kept me at ease over the anxious three weeks while I waited for the new diamond to be found, graded, and set. Throughout all of this she and Brian kept their promises with regards to my tight timeline, and enabled me to deliver the proposal I wanted, when I wanted, with the ring I wanted. I would recommend working with Brian Gavin Diamonds to anyone. Hands down. I certainly know who I'll be going to for all of my diamond needs. Above and Beyond doesn't even begin to describe it.
Date of experience: September 19, 2016
Mark, thank you for choosing BGD to find your perfect diamond! We are so glad your customer service expectations were surpassed. We wish you a lifetime of happiness with your fiancée!
Kelvin Teng
1 reviews SG
Thank you so much!
I'm so thankful there's a place like Brian Gavin. I bought a Blue and I love it. Given that there are so many places to buy diamonds online, shopping was a bit overwhelming at first. But information is crucial in such situations and Brian Gavin provides just about all the information you can have for each diamond without having to email anyone. The only piece of information you don't get with the Blue series is the hearts image which is reserved for their Signature H&A line. But their reputation for ideal cut is solid and completely justified. Emails were answered quickly. The transaction was documented at every little step. Shipping from the US to Singapore took 5 working days. I'm only buying diamonds here from now on.
Date of experience: September 20, 2016
Kelvin, thanks for your review! The BGD team is thrilled that you were more than satisfied with your Brian Gavin Blue diamond. We look forward to working with you to find your next piece soon!
Satisfied Customer
1 reviews US
Tremendous experience
The employees at Brian Gavin were most helpful at every step of the process. The item I purchased was delivered ahead of schedule and exceeded my expectations. I highly recommend Brian Gavin!
Date of experience: September 22, 2016
Thank you for your review! We are so ecstatic to hear that our jewelry surpassed your expectations!
Peter
1 reviews US
Engagement ring review
I needed a ring quickly and called for help. They accommodated my order, gave me tips on the diamond and delivered a flawless ring before they said it would be ready. Payment was quick and easy as well. I had my mind set on getting a flawless diamond with all the 'stats' on another online site, but chose to get a diamond through Brian Gavin which was all the more brilliant. My lady was very happy with the choice! Thanks!
Date of experience: September 23, 2016
We are always happy to help you find the perfect diamond! Thank you for your review and for choosing Brian Gavin Diamonds.
Bill Haecker
1 reviews US
Should have been a warranty repair.
Diamond fell out of my wife's wedding band that we purchased less than 10 months ago. They claim it fell out due to misuse but my wife always removes it anytime she is going to do anything the least bit physical. Repair took a long time after receiving payment.
Date of experience: September 26, 2016
Bill, According to our warranty policy, repairs are complimentary when jewelry is worn under normal wear and tear conditions. The checking, tightening and polishing of the band back to its original state was done under warranty, free of charge. The charge was for the replacement of the diamond that had fallen out and to repair any additional damage to the ring. The pictures (see here - http://bit.ly/billhaecker ) show that the metal around the stone that was lost was gouged out and the ring was fairly heavily worn. We apologize that the repair took a little longer than expected and trust that your wife will enjoy her band for many years.
Benjamin Barker
1 reviews US
Ashley's Halo Engagement Ring
The people at Brian Gavin were amazing to work with. The ring is amazing! It looks better on my new fiancés finger than it did on line. I am definitely coming back for my next purchase.
Date of experience: September 27, 2016
We’re glad our customer service and the ring exceeded your expectations! We can’t wait to work with you in the future.
David B.
1 reviews CA
World class service and products for a delightful experience and a successful proposal
I work in the e-commerce industry so I understand how difficult it can be to run a website correctly and to provide outstanding customer service. Shopping at Brian Gavin has been one of the best shopping experience of my life. Once I was in contact with Jamie from the customer service I felt very confident about the quality of what I was going to receive. The diamond selection was very convenient thanks to the filters and the great level of details provided such as the 360 degrees view and zoomed pictures of the real diamond. The matched pair tool was also really useful as I bought a 3 stones ring. BG was great in terms of waiting for my payment, producing the ring on time with customisation, having it delivered at the right location at the right time. All of this was key to make my proposal perfect during a 3 days trip in New York city. And of course the ring is gorgeous and my fiancée loves it. If I could give one advice to improve the website, it would be to include more pictures and 360 views of the rings in other metals than platinum. Since I was buying rose gold I often had to check the platinum version for more pictures and to have the 360 view. In general, I would have like to have more pictures for each ring design so I could have a better feel of what it looks like.
Date of experience: September 28, 2016
David, congratulations on your engagement! Thank you for choosing BGD to be a part of such a special moment. Wishing you and your fiancée many years of love and happiness!
Todd Grunwald
1 reviews US
Briand Gavin is simply the best!
After a long search of a company to trust to make a large purchase for some diamond earrings I settled on Brain Gavin and couldn't be more pleased with my decision. The customer service is top notch and the cost compared to others is fantastic considering that their stones are among the most beautiful and finely crafted in the world. Take my advise and don't skimp/settle to save a few bucks for a lessor product that is half the quality compared to what you'll receive from Brain Gavin. You can not go wrong with this company, and I challenge you to find a consumer who says otherwise as I did extensive research and turned up no negative reviews anywhere as they simply do not exist. And that's for a reason........they are simply the best. So if you're like me and don't want to settle for anything less than the best I suggest you did as I did and make your diamond purchase with Brian Gavin. You'll be pleased that you did for years to come and will never second guess your decision. -Todd (I very pleased/happy customer for life)
Date of experience: September 29, 2016
Todd, thank you for your kind review! We’re pleased that you were more than satisfied with your diamond earring selection. We look forward to working with you soon to find your next piece!
Sean McEvoy
1 reviews CA
Excellent
I was looking for an anniversary gift for my wife, and stumbled upon Brian Gavin Diamonds. After researching their diamonds, and company on independent websites I decided to purchase from them. I had to communicate with the company and response times were fantastic. They also guaranteed me that I would receive the item in time for my anniversary, which I did. Their clear, consise descriptions and ordering process as well as the quality and look of the necklace I ordered, will make me a repeat customer. I highly recommend buying from Brian Gavin Diamonds.
Date of experience: September 30, 2016
The BGD team makes your satisfaction our number one priority. We’re excited to get to work with you again soon!
S. G.
1 reviews US
Recent Purchase
Purchased a princess engagement ring and custom band...
Date of experience: September 30, 2016
Thank you for choosing BGD!
Mr Charles Centrelli
1 reviews GB
Ignore "lifetime limited warranty"
Diamond fell out of setting and they refused to honor their limited lifetime warranty. Was told for them to honor it I was supposed to be sending the ring in for servicing once every year (~75 shipping), that it had "heavy wear" and that the ring was 3 years old and these things happen when you wear jewelry for a long time (what? After 3 years?). Refused to allow me to speak to a manager. I am sure they will post the pictures in response as they have to others exact same feedback. Feel free to take a look and tell me if anyone's ring doesn't look like that after 3 years. Still no excuse. We also had bracelet from BG that broke about a year in. Out of the numerous jewelry pieces we have only the two from BG have ever had any issue. Buyer beware, sales is great but when it comes time to stand behind their product, they do not.
Date of experience: September 30, 2016
Charles, we are a full disclosure company and our Lifetime Warranty clearly states that if our jewelry has experienced abnormal wear and tear, that we will gladly take it back and work on it for a fee to be determined. We charged you a very nominal fee to replace a lost diamond and literally rework all the prongs and restore your diamond band after 3 years. In any industry warranty repairs and replacements are limited to normal wear and tear and fees are assessed for additional repairs. A warranty on a car, for example, does not cover collision. That's why we recommend that our customers purchase insurance that covers both damage, repairs and replacement. http://www.briangavindiamonds.com/jewelry-insurance . I am sure that anyone who views the pictures in this link will see that they speak for themselves. http://bit.ly/charlescentrelli
George B
1 reviews US
Pure excellence in every way.
I've known of Brian's work for quite some time. After purchasing a ring, all I can say is that he still exceeded my expectations. Simply perfect!
Date of experience: October 01, 2016
George, thanks for your review! We’re glad the ring you chose exceeded your expectations!
Geoff Meyer
1 reviews US
Terrific quality
Initially we were a little skeptical over ordering online. We found many diamonds on the website that we loved, but wanted to see them in person. We flew to Houston to see the diamonds and met with Anthony. We had a very nice experience and were pleasantly surprised at the quality of everything we looked at. ...Very happy with everything and glad we purchased our Diamond with Brian Gavin Diamonds .
Date of experience: October 01, 2016
Geoff, we’re thrilled that your trip into Houston was well worth your while! Thanks for your kind words and we hope you look to BGD in the future.
Mark Johnston
1 reviews US
Exceeded my expectations.
I have purchase quite a few high quality diamonds from a trusted jeweler who is a wholesaler over last few decades and taking this leap of faith buy purchasing one on line was a little scary. Luckily and also surprisingly the personal and excellent service I received from Katie Homuth made this experience a true keeper and no doubt I am now a customer for life.
Date of experience: October 02, 2016
Mark, thank you for your wonderful review. Katie and the rest of the BGD team look forward to you working with you for your future jewelry purchases!
Joshua Bradley
1 reviews HK
All around excellent service with assistance all along the way.
I started my experience in searching for the perfect engagement ring years ago and all along the way I had consistent assistance from Jamie. Any question I had, was answered. In the end I wound up with an amazing ring that my now fiance loves. I won't be needing another ring, but if I did, I'd be coming right back to Brian Gavin.
Date of experience: October 08, 2016
Joshua, thanks so much for your review! Wishing you and your fiancée a lifetime of happiness together!
Hector Garza
1 reviews GB
Great quality and price, even better service!
I planned or ordering a pair of diamond earrings for my wife online, and I found that their website had the best search tool as I could narrow the results to match my exact specifications. I am really happy with the earrings (my wife will only see them next week as it's a birthday present), but what I enjoyed the most was getting in touch with the customer service team. I know they must be trained to provide a great experience when dealing with clients buying jewelry, but Katie was beyond helpful and really made me feel like a valued customer.
Date of experience: October 08, 2016
Hector, we’re thrilled you enjoyed working with our team to find the right gift for your wife! We hope you look to Brian Gavin Diamonds in the future!
Anthony
1 reviews US
Awesome experience!
Easy, honest, and helpful engagement ring experience. Their diamonds are the absolute best quality.
Date of experience: October 10, 2016
Anthony, thanks for your kind review. We’re glad you had a wonderful experience with BGD!
Todd Jasper
1 reviews US
Beautifully cut diamond with certification to go along with it
Brian Gavin had a great selection of diamonds. Web site was easy to navigate and select exactly what I wanted. Very happy with them and I will be back.
Date of experience: October 13, 2016
Todd, thank you for choosing BGD. We’re excited to work with you in the future!
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About
Brian Gavin Diamond’s inventory ranges from the excellent to the most precisely cut diamonds in the world and we have an extensive collection of original and custom jewelry designs. In all cases we assure the best value for your money. Brian Gavin (Brian the Cutter) is a leading authority in the world of diamond cutting and jewelry design, and is committed to providing diamond buyers with an enriching, life-changing experience.