Reviews 4.4
49 total
Chris
1 reviews US
Great Place to Bank
Great place to bank. I opened an account here a few years back and never much used it. However, I have gradually been moving loans here for the interest rates--my truck loan is a third of what I used to pay. People are friendly and professional. There are only two locations, but you can use other credit unions for transactions. I have another credit union account that doesn't allow this which can be very inconvenient
Date of experience: December 11, 2018
Thank you for the kind words! We appreciate your membership over the years. Best, Colin ACU Communications
Sara Hill
1 reviews US
I love Arapahoe CU
I love Arapahoe CU! Their service is out of this world and everyone is always so professional and nice.
Date of experience: December 11, 2018
Thanks! We think the credit union is pretty great as well. Let us know if you ever need anything. Best, Colin ACU Communications
Megan M
1 reviews US
Exceptional customer service
They have by far exceeded my expectations of a banking institution. Great customer service and the resources available to help in all of my financial needs.
Date of experience: December 11, 2018
Always love to hear this! We’ll be around if you ever need anything. Best, Colin ACU Communications
Shauna
1 reviews US
I love Arapahoe Credit Union
I love Arapahoe Credit Union. Everyone is very friendly, it's like one big family!
Date of experience: December 18, 2018
Thanks Shauna! We love to hear these kind of reviews. Please let us know if you ever need anything. Best, Colin ACU Communications
Sarah
1 reviews US
All the employees at Arapahoe Credit…
All the employees at Arapahoe Credit Union - Englewood are the nicest people and their customer service is top notch!
Date of experience: December 18, 2018
Always love to hear this! I’ll send your review over to the staff to let them know how well their doing. Best, Colin ACU Communications
Anabel
1 reviews US
I would recommend Arapahoe Credit union…
I would recommend Arapahoe Credit union to others when I needed help they were there for me. I am highly satisfied
Date of experience: December 18, 2018
Thank you, Anabel! We’re glad we have been able to help.We’ll be around if you need anything. Best, Colin ACU Communications
Judith
1 reviews US
Great Credit Union
I have always had good dealings with Arapahoe Credit Union! They are fair, will listen, and will take care of issues.
Date of experience: December 19, 2018
Thank you, Judith! We’re always happy to help and glad you have had positive experiences. Best, Colin ACU Communications
Ricardo
1 reviews US
One happy customer...
The customer service is outstanding and my experience refinincing my car was great, simple, and fast (unlike other website I tried first). Very competitive rates when compared to others.
Date of experience: December 20, 2018
Glad to hear you had a positive experience! We’re always happy help, if you ever need anything please let us know. Best, Colin ACU Communications
Christine
1 reviews US
Excellent bank!
Excellent bank!
Date of experience: December 21, 2018
Thank you, Christine! We appreciate the review! -Sean ACU Communications
Cherry
1 reviews US
I have been a member of Arapahoe Credit…
I have been a member of Arapahoe Credit Union since 1988. It is a wonderful organization, and I highly recommend it. We have used ACU as our main bank for decades. The people are friendly, competent, and knowledgeable. We have had car loans several times. We have always received top notch service and have never had a problem of any kind.
Date of experience: December 22, 2018
Thanks, Cherry. We absolutely appreciate the feedback! Best, -Sean ACU Communications
Allen
1 reviews US
great service low rates
I have been with this credit union and had car loans for over 15 years, no complaints. Just good service.
Date of experience: December 22, 2018
Thanks for the comment, Allen. We always let the staff know when we receive positive service feedback! Best, Sean ACU Communications
Armando Chiquin
1 reviews US
Great Credit Union to be a part of and…
Great Credit Union to be a part of and everyone I have talked to is super professional.
Date of experience: January 03, 2019
Always happy to hear this! Thanks for the review! Best, Colin ACU Communications
Christine
1 reviews US
Always helpful
Always helpful, either online or in person.
Date of experience: January 10, 2019
Always glad to hear this! Let us know if you need anything. Best, Colin ACU Communications
Joseph
1 reviews US
I am very impressed with Arapahoe…
I am very impressed with Arapahoe Credit Union. They helped me secure an RV Loan right over the phone. and When I arrived to sign the paperwork our clerk was very Knowledgeable and helpful. I cannot remember the Reps name. She was a female with a hard name to pronounce. Thank You
Date of experience: January 11, 2019
Always love to hear this kind of response! Glad we’ve been able to help. I will be letting the staff know how well they are doing. Best, Colin ACU Communications
Michael
1 reviews US
Ive been a member since '79 or so and I…
Ive been a member since '79 or so and I wanted to cash some checks made out to my mother who is unable to get to the bank. She endorsed the checks over to me but ACU wouldn't cash them. I had more money in each of my 4 accounts to cover them but still no go. Now I have to get a notary public to my Mom's nursing home if I want to cash the checks because my Mom can't travel. Very inconvenient. But I must admit, they have been quite good over the decades. This recent issue just came up today.
Date of experience: January 14, 2019
Dear Michael, Thank you for taking the time to review us and I am glad that we have been, for the most part, successful in providing our level of service. We strive to be far better than other banks and are glad to know that we are meeting this standard. That said, I am sorry for the recent inconvenience and hope that we can improve in the future. I am sending your feedback to our Chief Operating Officer for review and we will look for future training and service opportunities to avoid your situation. If you ever run into a problem again, please feel free to reach out to my team directly at [email protected]. We will do whatever we can to expedite your issue. Also, our Director of Virtual Services is remarkable at finding solutions for our members, especially when travel and branch visits are involved. His name is Jason and he can be reached directly at extension 1061. Best, Sean Martin ACU Communications
Lowell
1 reviews US
Over all very good treatment and…
Over all very good treatment and service. Especially when my wife was along. I stopped in one time for info only on CD's and thought the CD person, [not a teller] seemed to be too busy and wanted to get on to something else. I took this as an exception to the otherwise good service.
Date of experience: January 14, 2019
Dear Lowell, Thank you for taking the time to review us, Lowell. It looks like we, for the most part, provided the service we strive for and are glad to hear it! Though, it looks like we also have an opportunity to improve. I will make sure your feedback makes it to the desk of our Chief Operating Officer for review. Hopefully, you next visit will run much smoother! Of course, if you ever need anything, please feel free to reach out to my team directly at [email protected]. Our Director of Virtual Services is also remarkable at finding solutions for our members, especially when travel and branch visits are involved. His name is Jason and he can be reached directly at extension 1061. Best, Sean Martin ACU Communications
Jordan
1 reviews US
Great Service, no hidden fees
This has been my bank since childhood and I have no intentions of switching. They are really friendly and easy to work with on everything.
Date of experience: January 17, 2019
Glad to have you as member, Jordan. Thanks for the kind words! Best, Colin ACU Communications
Linda Hart
1 reviews US
Love it overall
Love it overall, but hard to get in touch with and website frequently doesn't work. Otherwise I would give them 5 stars
Date of experience: January 23, 2019
Thank you for your honest review and feedback, Linda! Our objective is to get that five star review you mentioned and will work towards that with you in the future. That said, I have to, personally, apologize for the website. We have been going through a number of upgrades and changes during recent years and any issues would be, at least in part, on me. Though, I assure you we are correcting any errors and doing everything we can to avoid future problems. As for being able to contact us, I am sending that feedback on to our executive management. If we need to work on our responsiveness, we absolutely will. Again, though, thank you for your time. We will be here if you need anything! Best, Colin ACU Communications
juliane stratton
1 reviews US
nothing but positive experiences
I have been a member of this bank since childhood and have had nothing but positive experiences. Securing a car loan was a very transparent and efficient experience and as I travel a lot the vast network of partner branches makes it very easy for me to bank from anywhere. I have found myself wishing I could deposit checks by photo and I have run into times where I was unable to cash a check that had been signed over to me from another party - and while this is inconvenient, it is understandable and ACU should ultimately be commended on their thoroughness. Your money is in good hands and every step of their process demonstrates that.
Date of experience: January 30, 2019
Hi Juliane, I’m glad that your experience at ACU has been mostly positive over the years. We appreciate the honest review. While it doesn’t really help you here, I wanted to let you know the reason we are holding off on remote deposit capture is the risk of a lawsuit. There are a number of court cases going on right now centered on the use of that technology. Until they settle, we don’t want to put our members’ deposits at risk. Hopefully, we’ll be able to offer it soon! Again, thanks for your time! If you need anything, please don’t hesitate to contact us. Best, Colin ACU Communications
jean
1 reviews US
Customer service thorough and accurate
Customer service thorough and accurate.
Date of experience: January 30, 2019
Hello, Very glad to hear this, Jean. Thanks for review and we’ll be here if you need anything! Best, Colin ACU Communications
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Local, not-for-profit and capable of handling most of your day to day finances, Arapahoe CU is your Colorado Credit Union. We offer simplicity over everything and do everything we can to make be your financial support staff.