Reviews 2.5
138 total
dibora etana
1 reviews US
New favorite store
I like the store, I have had a great shopping experience, customer suppers always there to answer my questions
Date of experience: August 08, 2021
Lizbet Ramirez
1 reviews US
10/10!
AMAZING! Great quality items and great service!
Date of experience: August 14, 2021
David Hufford
1 reviews US
Hi I need to say I was disappointed in…
Hi I need to say I was disappointed in the product and the quality didn’t fit true to size. Very poor product! As far as the website and easiness great job real fast and easy, thanks
Date of experience: August 24, 2021
Anita Morina
1 reviews US
Love their products, happy customer
Love their products. Purchased from them and I'm very satisfied with their customer service, and quality of products. Would recomend
Date of experience: August 26, 2021
Jay Lee
1 reviews US
Beautiful clothing !!
Beautiful clothing !!
Date of experience: August 29, 2021
Dante Nino
1 reviews US
The size of shirt is way too small and…
The size of shirt is way too small and the material is very cheap.
Date of experience: August 30, 2021
Hello Dante, Thank you so much for your feddback, we value our customers thought and we are sorry to hear you had a bad shopping experience with us. We would love to fix this for you, please email us at [email protected] to start return process or initiate a refund request. Thank you.
ANTHONY VEERKAMP
1 reviews US
Sizing issues
Recieved the jacket and found it was way too small even though I ordered my normal size. Got in touch with customer service and they offered to exchange the jacket or refund the full purchase price. I code the later and the money was back in my account the next day, thank you for being honest
Date of experience: August 30, 2021
Hello Anthony, Thank you so much for your feddback, we value our customers thought and we are sorry to hear that you had a bad shopping experience with us. We value each of our customers that's why customer satisfaction is our number 1 priority. We would love to fix this for you, our support team emailed you in order to help start return process or initiate a refund request. Thank you. Edit: Hello Tony, I had one of our customer support support represantative email you with instructions on how to get a refund. Let us know if you have received the email, if you haven't, please check your spam folder. Thank you Edit: Hello Tony, our team have confirmed they refunded you the order money. We apologise for the inconviences and we hope we were able to resolve the issue, if not, please reach out to us with any further concerns. Thank you!
Mackenzie roark
1 reviews US
wrong size i ordered medium got an XL
wrong size i ordered medium got an XL
Date of experience: September 01, 2021
Hello Mackenzie, I had one of our customer support represantatives email you with about this issue. We take customer satisfaction very serious and we will do everthinhg in our power to make sure you have a positive shopping experience with us. If you haven't received our email, please check your spam folder. Thank you
Melvira T
1 reviews US
Great quality Product
Great quality Product. Fitted perfectly and excellent customer service. Highly recommended fashion retail company with great pricing.
Date of experience: September 02, 2021
Gwalyee Almhfouz
1 reviews KW
I am one of the people who encourage…
I am one of the people who encourage buying from your site for ease, quality and good treatment, regardless of the upscale style, beautiful products, high taste and fantastic prices.
Date of experience: September 05, 2021
Drewsay
1 reviews US
It has been 3 days past the delivery…
It has been 3 days past the delivery date that I should have received my order. I sent an email requesting where my package/order is and no response from anyone.
Date of experience: September 10, 2021
Hello Drewsay, we are sorry that you haven't received your package, I had one of our customer support represantatives email you about this issue. We take customer satisfaction very serious and we will do everthinhg in our power to make sure you have a positive shopping experience with us. If you haven't received our email, please check your spam folder, or contact us at [email protected] Thank you
Jason Luong
1 reviews US
I had bought some clothing and it…. Isn’t something that would suit me.
I had bought some clothing and it didn’t look like the pictures from the website. I had contacted “AM APPAREL” for a refund, yet to had someone reply. It’s been 4 days since the delivery and the refund policy says it must be returned 14 days from the delivery date. To me it seems like “AM APPAREL” might try to wait till the 15TH day to respond.
Date of experience: September 25, 2021
Hello Jason, We are sorry to hear that you had a bad shopping experience with us. We got your return request, and our customer support team reached out to you on the 22nd, a day after you sent the return request, if you have not received the email, please check your spam folder, we will have someone follow up on the email in case you can't locate it. The email should be coming from info@shopamapparel, or support@shopamapparel. Thank you.
Magambo Bahati
1 reviews US
Love everything I ordered.
Great app, had a great shopping experience. Love everything I ordered.
Date of experience: September 26, 2021
Mariah S Diaz
1 reviews US
you cancelled my order with no…
you cancelled my order with no explanation as to why.
Date of experience: September 30, 2021
Hello Mariah, We are sorry to hear that you had a bad shopping experience with us, while we work hard to make all our customers happy, it doesn't always go like intended. Upon checking your order, I see that our team sent you an email 24 hours before the order was cancelled, the email was detailing that the item had run of stock in the color you picked, and it also gave you available color alternatives in that email, we waited to for 24hrs for a response from you but we received nothing, that's why the order was automatically cancelled. We take customer satisfaction very serious and we would appreciate it if you can reach out to us incase you have any further concerns or questions. Regards.
Richard
1 reviews US
My only negative was that the order…
My only negative was that the order took forever to arrive and I didn't receive any tracking info, until I asked for it and tracking info should be automatically given.
Date of experience: October 10, 2021
Hello Richard, My name is John from AM APPAREL. Thank you so much for your review and feedback, we work hard to make sure our customers are happy and satisfied with their purchases. For the tracking information, the tracking number is automatically email/text to the customer as soon as the package ships. I see that we emailed you the tracking info on the 24th of September, sometimes the emailed are sent to your junk folder so I would recommend checking there as well when looking for tracking information. We understand that some orders are taking longer than usual to be delivered, this is because shipping carriers are experiencing delays due to the current surge in shipping demand during the holidays. We just introduced a new express shipping which is faster than the standard shipping. We hope you will consider purchasing from us again and if you have any issues, please don't hesitate to contact us. Regards, John M. AM APPAREL
Nicholas Matthewson
1 reviews US
i don’t have it
i don’t have it, its been 21 days since i ordered it, 7 days since the original arrival
Date of experience: October 11, 2021
Hello Nicholas, My nme is John from AM APPAREL. We are sorry that you haven't received your package and it's been a while. Our standard shipping usually takes 7-10 days or less and while we do our best to get the orders to the customers as quick as possible, some things happen that are outside of our control, especially this holiday period as shipping demand is high, shipments are experiencing delays. We just introduced a new express shipping which should solve part of this problem. Again we apologise for the delay, and we will reach out to the shipping carrier for an update. You should expect an email from us in the next 1-2 days as we wait for a response from the shipping carrier. Regards, John M. AM APPAREL
Charn Meadows
1 reviews US
Excellent Choice
My order was exactly what I ordered and received in a timely manner.
Date of experience: October 15, 2021
Ange Axel
1 reviews US
Received my order on time
Received my order on time. Happy with my purchase.
Date of experience: October 18, 2021
Clayton Scott
1 reviews US
TERRIBLE IT DOES NOT COME AS PICTURED…
TERRIBLE IT DOES NOT COME AS PICTURED ITS TOTALLY DIFFERENT
Date of experience: November 03, 2021
My name is Joh from AM APPAREL. Thank you for proving your feedback here on Trustpilot. We are sorry to hear that you received a different item than what you ordered. Sometimes, although rarely happens, there is a miscommunication between our warehouse systems and website system and customers receive a different item than what they ordered, when this happens, we are more than glad to resolve the problem. If you would like a refund, we are more than happy to offer that, or if you would like, we can resend the correct item. We emailed you regarding this, please reply to the email with how you would like to proceed. EDIT: Hello Clayton, we have been notified by USPS that the correct item has been delivered. We hope we were able to solve the issues and please don’t hesitate to contact us if anything:)
Ricardo Pelayo
1 reviews US
Wrong sizes and cheap quality
Expected better quality for that price...I ordered 2 shirts and 1 long sleeve all in 3XL as it says true to size...got the wrong sizes for all 3 items.. 2 shirts came in 5XL and they definitely don't look like 5XL more like a L and I got one shirt in 4XL and seemed like a medium so that was really confusing i don't know what's going on with that.
Date of experience: November 09, 2021
Hello Ricardo, Sorry to hear that the product did not meet your expectations. We will use your feedback to improve our services and products, please contact us to request a return and refund. We take customer satisfaction very seriously! Regards, John M. AM APPAREL
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An online fashion retailer committed to keeping your style alive with an affordable high-quality clothing selection for both men and women. From a collection of stylish jackets, ladies sets, jeans, handbags, and more, you will surely find something to fall in love with.