Reviews 4.2
143 total
Boom
1 reviews US
great customer service and fast delivery
great customer service and fast delivery
Date of experience: April 27, 2022
jennifer astrup
1 reviews US
I had been eyeing the baby alpaca swing…
I had been eyeing the baby alpaca swing coat for some time, so when it came with a 30% discount, I was delighted. However, was not sure of the colour or size, so I contacted their service centre on email and was immediately contacted by Renato who took the time to answer all my questions. I chose the colour Paco, which is a beautiful soft, tobacco colour. The coat is beautifully made, lining finished off with magenta piping to give the added touch of elegance. It is exquisitely soft to the touch, ideal in cold and medium temperatures. I had the sleeves shortened as I am 5'1", but I liked the length of the coat, which hits just below the calf on me. Size large, as it is a fitted coat. Drapes beautifully. The coat comes with its own bag. Excellent service all round. I suspect I will be back next winter for a shorter coat. Would love one in vicuna.
Date of experience: April 27, 2022
Joni Nabinger
1 reviews US
Luna Sweater
I love my new Luna Sweater It is warm and cozy the detail is beautiful I love the pockets for my handkerchief. My only complaint is Fed Ex needing a signature. So inconvenient.
Date of experience: May 01, 2022
Isabela Tevanyan
1 reviews US
Wonderful
Everything was dine accordingly thank
Date of experience: May 13, 2022
C Moyer
1 reviews US
My coats arrived on time and are…
My coats arrived on time and are beautiful! Very happy with my purchase :)
Date of experience: May 16, 2022
Shannon Burke
1 reviews US
I am in in love with my blue scarf!
I am in in love with my blue scarf!! It is the softest thing I own. Amazing quality. I received it as a housewarming gift for me new home. I highly recommend this company to everyone!
Date of experience: May 24, 2022
Carlos Saavedra Jr
1 reviews US
Product presented a great quality, however...
Product presented a great quality. Costumer service was pleasant, however I received the product a week later, even though I ordered an overnight delivery service...
Date of experience: May 26, 2022
Happy buyer
1 reviews US
Beautiful
Beautiful, luxurious shawl, from a great company. Recommended
Date of experience: June 12, 2022
Ricardo Barboza
1 reviews US
A source of pride for Peru.
The quality is impressive and the colors and patterns are just beautiful. This has to be a source of pride for Peru.
Date of experience: June 15, 2022
Tina L Morrow
1 reviews US
Never received my Cape
Never received my Cape - I have tried several times to call - left a lot of messages still no one has called. I paid $5000 for a cape, they charged my credit card already and it has been since March since I placed the order. Very concerned!!
Date of experience: June 15, 2022
MB
1 reviews DE
Beautiful products and great quality
Beautiful products and great quality. Highly recommended.
Date of experience: June 15, 2022
Anna
1 reviews US
Excellent quality products at a very…
Excellent quality products at a very reasonable prices, especially during end of the season offers. Great shipping timing and delivery.
Date of experience: June 15, 2022
Jeroen Timmers
1 reviews US
All good eventually, but relatively slow
In the end, everything okay, communications were good, but slow. I didn’t receive an order confirmation after payment so I had to check up with them. I received a reply after a few days. The dispatch of the product also was later than promised, so it took a while. All was good, in the end, but it gave me some worries here and there.
Date of experience: June 20, 2022
Dora
1 reviews US
I love my coat
I love my coat! It’s beautiful! It was a preorder, so it took awhile, but it was so worth the wait 😊 thank you so much!
Date of experience: June 22, 2022
Earl S., Maui
1 reviews US
Happy customers
We ordered, got what we anted and are very happy with it. Vendor sent our item promptly and we have no complaints. Alpaca throws are a nice size and warm.
Date of experience: June 23, 2022
JW
1 reviews US
Socks itchy and not soft
My wife loves socks of all sorts but found these extremely itchy rather than soft. They are nicely made but too bad they weren't comfortale
Date of experience: June 23, 2022
Marilyn D
1 reviews US
Always great products and service.
Always great products and service.
Date of experience: July 10, 2022
Dear Marilyn, thanks for leaving us such a wonderful review!
Graham Wakeham
1 reviews CA
All good except for confusing emails…
All good except for con fusing emails that said my order was incomplete and offering me an additional $50 off for completing the order. I completed the order but didn’t see the $50 credit. I copied the offer I received to Elizabeth at Alpaca Service Department
Date of experience: July 23, 2022
Dear Graham, thank you for the high rating! We are very sorry to hear about the problems you experienced with the emails. A refund has been issued today for the $50 credit, we put customer experience and satisfaction as our priority.
Deborah Shanks
1 reviews US
Beautiful colors
Beautiful colors, exactly as pictured. Lightweight as desired, will be perfect in fall weather
Date of experience: July 23, 2022
Dear Deborah, thank you very much. We are delighted that you love your new shawl!
Billie
1 reviews US
Beautiful & Soft
Beautiful, soft, light but warm. I'm glad I choose this style because the colors will go with everything. My shawl arrived quickly. I couldn't be happier.
Date of experience: August 08, 2022
Dear Billie, thank you for your kind words and we look forward to seeing you again!
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Alpaca Collections luxury clothing has alpaca clothes and accessories from the finest baby alpaca wool of Peru. Shop now!