Reviews 4.3
4,476 total
marko
1 reviews US
drain pan
The item was good, only problem in shipping, ups had to have me sign for the package, I missed them 3 times and had to drive 20 miles to pick it up at the ups hub. Don"t know why I had to sign for a 20 dollar item.
Date of experience: December 14, 2017
Hi Mark, That item drop shipped from the manufacturer. For security reasons, the manufacturer requires signature. However you can call UPS and request a signature waiver from that location on future orders. Thank you so much for your business and let us know if you need anything else!
Mike Minger
1 reviews US
The sales people were attentive to my …
The sales people were attentive to my needs and always got back to me with answers.
Date of experience: December 12, 2017
G Miller
1 reviews US
Item was needed quickly
Item was needed quickly, would have liked the option of next day delivery, but still arrived within a few days, repair was made and all is good
Date of experience: December 11, 2017
Don Davis
1 reviews US
The ice machine I ordered took a little …
The ice machine I ordered took a little longer to get to me than originally discussed but my salesman, Ned followed up as best he could, I think the issue was with whom the distributor was for this particular machine. Good prices and good communication.
Date of experience: December 04, 2017
B Hood
1 reviews US
I had a great experience buying my …
I had a great experience buying my convection stove eye . Salesmen told me you could use any cookware on it . On outside of box when I received it , it says you have to use certain kind of cookware . Could you clear that up for me ? I haven’t opened it yet to read about it in case I decide to return it . I certainly hope I don’t . Thank you !!!!👍👍
Date of experience: October 31, 2017
Ray Allen-Pippins BBQ
1 reviews US
TurboAir-M3 series
Overall I was pleased with my purchase of the turbo air refrigerator Adam was very helpful in helping me select the right unit the reversing of the door was quite involved-much harder than I expected not your problem turbo air It's been running since last Thursday(19th) We are experiencing an issue with door sensors-found out this is a just released new model--It's having some issues Having to replace the control panel unit all covered by warranty
Date of experience: October 25, 2017
Ernest P. Parra
1 reviews US
So far so good.
This single transaction worked out fine. I got a email when it was shipped and the item has been delivered in good shape. I also ordered a much more expensive item from them the same day on a separate order-----(Ice Machine) but so far have not gotten a email as to whether the second order has shipped yet or not, or when it is expected to arrive.
Date of experience: October 17, 2017
Mandie
1 reviews US
Arrived as expected and in a timely …
Arrived as expected and in a timely manner
Date of experience: October 14, 2017
Chef Scott Sunshine
1 reviews US
good on both sides
good on both sides, still waiting for product
Date of experience: October 11, 2017
Giuliano Leonard
1 reviews US
Product was reasonably priced and the …
Product was reasonably priced and the quality is good
Date of experience: October 08, 2017
Gsafari
1 reviews US
My item arrived ontime and great …
My item arrived ontime and great product.
Date of experience: October 02, 2017
Rockin h ranch
1 reviews US
Only problem I had was they insist on …
Only problem I had was they insist on adult signature and it is not convent as I work 6 days a week.
Date of experience: September 30, 2017
angel estrada
1 reviews US
great service.
great service.
Date of experience: September 30, 2017
Westwind Enterprises
1 reviews US
It was very easy to place this order …
It was very easy to place this order and it was fast and efficient.
Date of experience: September 27, 2017
John Malone
1 reviews US
The experience in placing and receiving …
The experience in placing and receiving my order was very easy and I received what I ordered in a timely manner. There was no shipping damage to the equipment which means that it was packaged well and the shipping company that delivered it took care in handling it.
Date of experience: September 27, 2017
Henry
1 reviews US
I haven't received my murchendise yet.
I haven't received my murchendise yet. Wrong information was provided to me about the delivery date and I am still waiting.
Date of experience: September 24, 2017
Henry, Thank you for your feedback on the shipping of your product. We see that you placed your order on 9/18/17, an email with tracking number was sent to you on 9/20 indicating estimated delivery date of 9/25/17. Your order was delivered on 9/25/17 as scheduled. If you have additional concerns regarding this order, please feel free to call us on 404-752-6715. Thank you for your business.
Ting Ting
1 reviews US
One of the 6 burner not working
One of the 6 burner not working, contacted to salesperson, got the telephone number for manufacture support, the mechanic came within two days and got it fixed.
Date of experience: September 18, 2017
Sam H.
1 reviews US
Third appliance purchased from …
Third appliance purchased from ACityDiscount and everything has been 5 star worthy until this last delivery (first time fedex was the carrier). I had requested a call be made before delivery and provided a cell phone plus backup landline. After never getting a call on either and seeing the status change from delivery on Thursday to pending, I decided to call fedex. After a 20 minutes of transferring to different departments I was told that someone did call and when I disputed this was promptly hung up on. I went and got phone records from my cell provider after this, and those proved to me there never was a call. Back to calling fedex and twenty more minutes of shuffling around and I get a supervisor and the best they can do is 5 days later even though the shipping center where the item is is within 15 miles of the destination. The shipping portion of this particular order was incredibly frustrating, and completely unlike the previous orders from AcityDiscount.com. Removing fedex from the equation would bring this rating back up to 5 stars
Date of experience: September 05, 2017
Sam, Thank you for your kind comments. We appreciate you providing your experience with us. In this case, the item drop shipped from the manufacturer. We do not control which shipping company manufacturers choose although most of the time, they do an outstanding job. Thank you for your continued business!
Jesus
1 reviews US
This message is to the freight company you used for my delivery...
Every person I talked to was very helpful and pleasant to deal with. Your people are customer service oriented. The one think I didn't liked is that the freight company you used from GA to RI, never bothered to give you the delivery date of my purchase. I actually called to cancel the order and was put on hold, then the sales rep told me that the item was already in transit. Had I known, I could've pass that info along to my client who was nervous about not having his item on time. I also spent some time looking for an alternative. I think the freight company you hired could have done a better job. I thought of letting you know to see if you'll pass my message along to them. Maybe they need some feedback. Thank you!
Date of experience: August 28, 2017
Jesus, Thank you for your kind comments. In this case, the item drop shipped from the manufacturer and freight time was only one business day from their location to you. We do not get the tracking number from the manufacturer until it first appears in the shippers system. Once we receive the tracking number, it is automatically emailed to you as it was in this case. This type of instance is rare when the freight time is so short from shipper to your location. We do not control which shipping company manufacturers choose although most of the time, they do an outstanding job. Thank you for your continued business!
Claude Balls
1 reviews US
Fast shipper
Fast shipper
Date of experience: August 26, 2017
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ACityDiscount has been a leading retailer of new and used restaurant equipment and smallwares for nearly 50 years. ACityDiscount also carries residential kitchen equipment for the at home chef. ACityDiscount has been helping restaurants by supplying the best in class commercial equipment, furniture, kitchen tools and more.